We provide comprehensive consulting services that help leading membership organisations and associations change, develop and grow.
We highlight feedback from a selection of our recent membership organisation and association specific case studies to showcase how our unique, agile and forward thinking consultancy services are making a real impact and delivering positive/measurable member-focused outcomes.
Core Consultancy Areas:
– Member Engagement & Value Optimisation
– Membership Scheme Development & Review
– Member Focused Stakeholder Meetings & Away Days
– Supplier Seminars & Client Days
– Restructuring and Change Management
Member Engagement Improvement / Value Enhancement / Member Journey Optimisation
“Rich from MemberWise facilitated our annual staff away day/ He structured the day to enable our organisation to create the key elements of a new Member Engagement Strategy/Plan.
Based on Rich’s background, experience, and obvious research and preperation, he had a clear/immediate understanding of our organisation and what was needed. The flow of the day was well-paced and the mixture of group activity and facilitator led information enabled all levels of staff to participate/engage and feel comfortable.
The staff and trustees look forward to developing exciting plans for the next 3 years on the basis of Rich’s inputs and our ideas/actions. I would recommend other membership organisations consider this exercise”
Josephine Burt, Trustee and Chair, National Women’s Register
“Rich from MemberWise worked with us to plan and deliver a Member Value and Retention Focused Workshop Day for all of our members of staff.
He facilitated sessions that delivered a draft member value proposition (that was built on all-staff consensus), a review of existing member value, the mapping of key member journeys/moments of truth and the creation of member focused success measures.
I would recommend the MemberWise Network’s facilitation services to any organisation looking to focus on sustainable medium/long term member focused growth/development.”
Claire Bishop, Director of Operations
“Rich from MemberWise facilitated two virtual workshops that enabled us to determine our new Member Value Proposition and Member Benefit Statement.
The sessions were also useful to focus fellow team members on the topic area and helped us gain a consensus on how best to articulate member value during challenging times.”
Sofia Nibali, Head of Membership
“Richard from MemberWise conducted a member engagement optimisation project at the RCoA.
This critical work involved evaluating current engagement levels, providing practical engagement focused recommendations and scoping the required skills/competencies of a new Member Engagement Manager role.
He participated in the recruitment/selection process and is working with us to ensure a structured, robust and informed approach.”
Kathryn Stillman, Director of Communications & External Affairs
“MemberWise delivered a two-day member engagement workshop for our communications committee.
The training provided insight on how to take a more structured approach to member engagement and enabled the board to create/map proposed new member journeys that we hope will have a major impact on future member retention and recruitment. One participant commented ‘this is the most productive member workshop I have ever attended.”
Ben Peachey, Senior Vice President – Strategic Communications
“The MemberWise Network delivered a 2-day member engagement training course for our key member-facing team members (UK and International).
The course provided our staff with a deeper insight into member engagement, member value, member journeys and helped us to establish change/new activity for the years ahead. I would recommend the course to associations looking to improve new member acquisition, member retention and enhanced member engagement.”
Christine Powley-Williams, Assistant Director
“We asked Rich from MemberWise to facilitate a one-day workshop to enable us to optimise current and future member journeys/member experience.
Rich introduced the topic to our team and explained the importance of taking a structured approach to member journeys/experience. He facilitated interactive sessions that enabled us to explore/define key member personas and investigate how member journeys can be improved and enhanced for the future. The session delivered a number of key actions and I would not hesitate to recommend the MemberWise Network if your organisation is considering the improvement of member journeys/engagement.”
Victoria Skeat, Project Manager
Membership Scheme Development and Review
MemberWise Founder, Richard Gott, headed up the Membership Development function at the Royal College of General Practitioners (RCGP) for over 3 years. He was responsible for the leadership of the membership services team, member initiatives team and contact centre, and the management of CRM.
Richard was instrumental in increasing the membership by 20% in just 3 years (from 40,000 to 50,000 members), creating/delivering a segmented membership strategy/plan, member engagement plan and centralising the organisation’s approach to online and offline member contact/services. He created RCGP Plus (an initiative generating non-subscription fee income) and created commercial partnerships generating £100k+ pa.
Member Focused Stakeholder Meetings & Away Day Facilitation
“The MemberWise Network facilitated two half-day virtual workshops on the topics of New Member Acquisition and Existing Member Retention during the COVID-19 pandemic.
The sessions provided our organisation with a clear view on what processes/activity are required to optimise future member value/engagement to enable robust and sustainable medium/long term growth. If your membership body is looking to improve member recruitment/retention I would highly recommend going through a similar process.”
Tracy Capaldi-Drewett, Executive Director
“The MemberWise Network presented a thought provoking session at the first HFMA Branches Conference – bringing together all 13 of our branches.
The network’s insight into the membership sector resonated with the audience; clearly demonstrating a deep knowledge and understanding of the issues faced by regional branches and the sector as a whole.
MemberWise gave a stimulating presentation containing ‘real’ examples, past experience, case studies and practical solutions.
The session really inspired the group and helped to set the tone of the rest of the day.”
Kirsty Clarke, Membership Executive
“Rich from MemberWise delivered a practical one-day Membership Workshop that enabled YBI to focus on moving from a free to a paid-for membership model.
Content included key member value driver evaluation and member journey creation. The session was facilitated in collaboration with international members and key member facing staff. The session featured an evaluation of the core benefits of membership that will propel the organisation forward (as well as an evaluation of potential future membership models). We would not hesitate to recommend this activity and the facilitation services the network provides.”
Anita Tiessen, Chief Executive Officer
“The MemberWise Network delivered a dedicated One-Day Member Value focused workshop for our Council.
The day provided a number of strategic outputs including a draft member value proposition statement and practical new ways the Institute can deliver enhanced member value to drive future member engagement/participation. I would have no hesitation recommending this service to other membership organisations and associations looking to enhance member value/engagement.”
Jerry Avis, Chief Executive Officer
“The MemberWise Network facilitated our all-staff away day, which focused on ECU’s move to a subscription model next year.
We were grateful for the support the network gave in developing the agenda and facilitating this important day for us.”
Gemma Instrall, Engagement Manager
“The MemberWise Network chaired and facilitated a 2-day workshop with the 19-strong IHA Board. MemberWise led a mixture of formal and informal sessions that enabled Board Members from across the globe to share opinion/insight on key member focused activities (including professional services, national congress and membership proposition) and reach consensus on a range of topic areas.
The network spent a day preparing for the event with the IHA Senior Management team and the feedback from board members was positive. The output from the event was clear strategy focused actions (linked to core activities) that will help the organisation to increase member value, engagement and growth.”
Richard Taylor
Chief Executive
“”MemberWise prepared and delivered our annual Representatives’ Residential event.
The event incorporated interactive workshops that focused on the evaluation and enhancement of member engagement/member benefits, effective segmentation/personalisation and future optimisation of the organisation’s member value proposition (MVP). We requested an energetic positive member outcome focused day and that is just what we received. Delegates were highly engaged throughout the day and all learning outcomes were fully delivered. I would highly recommend this service and we look forward to working with the network in the near future.”
Rita Devlin
Head of Professional Development
“The MemberWise Network played a key role in our recent Member Engagement focused away day.
Content included a session dedicated to what member engagement is, the membership lifecycle, how engagement is impact on internal/external factors, how to convert passive members into true advocates and what ‘good’ looks like from other leading UK membership organisations and associations.
Rich led the sessions that included a SWOT analysis from ‘Member X’ so as well as robust internal review the day featured current member feedback/perceptions on this critical topic.
The society derived great value from the day and would recommend this great outreach service provided by the MemberWise Network.”
Gareth Davies, Membership Development Specialist
“The MemberWise Network delivered a member engagement & value workshop for our Trustee Board.
The session enabled a member-focused review of our current offering, generated ideas for the future and enabled us to create clear action points to drive future member recruitment, retention, value, engagement and growth.”
Helen Williams, Membership Engagement Officer
“The MemberWise Network played a key role in our recent Member Engagement focused away day. Content included a session dedicated to what member engagement is, the membership lifecycle, how engagement is impact on internal/external factors, how to convert passive members into true advocates and what ‘good’ looks like from other leading UK membership organisations and associations.
Rich led the sessions that included a SWOT analysis from ‘Member X’ so as well as robust internal review the day featured current member feedback/perceptions on this critical topic.
The society derived great value from the day and would recommend this great outreach service provided by the MemberWise Network.”
Lynn Eaton, Head of Member Communications
“Rich from the MemberWise Network co-facilitated our annual staff away day.
He delivered targeted content that helped us to focus clearly on our CRM journey, contextualised how membership organisations’ need to evolve in order to meet changing current/future needs and provided practical (and actionable) recommendations for the future. He also delivered a dedicated session on the creation and quality assurance of key member personas that will enable us to take an informed/structured approach to online/offline member personalisation and engagement.”
Peter Connolly, Director of Corporate & Business Services
“MemberWise facilitated a workshop focusing on possible changes to our membership scheme.
Our senior members appreciated his style of facilitation and his deep knowledge of the topic. Whilst as directors, we appreciated the supportive way the facilitator engaged with us and sought to understand our corporate objectives when developing the session.”
Rob Yeldham, Director of Strategy, Policy & Engagement
Supplier Seminars and Client Days
“We’re always pleased that the MemberWise Network plays a key role in our annual customer conference.
The network regularly presents on a range of practical topics including membership scheme best practice and optimising member engagement. Our customers gain a lot of insight from Richard, which is always great to see and hear.
Silverbear are a strong advocate of the Memberwise Network. Richard’s role in the membership and association sector is one of the leading key influencers and thought leaders, offering invaluable insight to the sector as a whole.”
Carl Grieves, Managing Director
CPD Scheme Review
“The Royal Academy of Dance (RAD) recently commissioned an independent review of its newly introduced CPD scheme in order to assess the appropriateness of its structure, content, processes and the positive outcomes it was delivering to both national and international members.
The Academy looked at several potential providers but chose MemberWise because the network’s proposed approach was different. It was fresh, innovative and focused on bringing about positive action and change. They were not disappointed with their decision.
The MemberWise Network’s approach to the review was very thorough and sensitively handled, putting interviewees at ease and taking into account the confidential requirements of their work. Unique sector insight provided by the network further quality assured the recommendations.
The resulting report was targeted, insightful and comprehensive enabling the Academy to begin to develop a clear action plan to ensure the scheme is not only sustainable but that it exceeds members’ expectations in the value it delivers.
The Academy would completely recommend this service to fellow associations and membership organisations.”
Melanie Murphy, Director of Marketing, Communications & Membership
Restructuring and Change Management
In 2016 the MemberWise Network transformed the relationship management function (a 14-strong team responsible for enhancing local member engagement/relationships with over 160,000 solicitors in England in Wales) at the Law Society.
We implemented a 3-tier management structure, undertook significant team member changes/recruitment, implemented a CRM focused approach and enhanced member engagement/experiences within key membership/stakeholder segments.
The project was delivered on time, to budget and will ensure the society delivers optimised member engagement at a local level now and in the future.
“I placed Richard from MemberWise as Interim Director of Membership Relations at the Royal College of Psychiatrists.
He held this position for over a year and a half. During his placement Richard was able to be both strategic and operational in the role. He led a department of 30+ staff, conducted a formal regional review, and working with the CEO created and consulted on the College’s 3 year strategy/operational plan.”
Sarah Thewlis, Managing Director, Thewlis Graham Associates Limited
