Memberwise offer – 20% discount off a clients first project for Memberwise members
CXP is an owner managed telemarketing and customer service provider based in Glasgow with delivery capabilities in the UK and South Africa.
We handle thousands of contacts every single day, driving loyalty and satisfaction, and increasing service levels by ensuring you’re there for your members, whenever they need you.
As a leading provider of bespoke, multi-channel contact centre services, we serve organisations of all shapes and sizes, across the Charity, Public Sector, Utilities and Not for profit sectors, we see every interaction as an opportunity to deliver a positive, rewarding experience. By doing so, we ensure our clients get the maximum return on their investment.
Our leadership team comprises over 50 years of contact centre management experience with recent experience supporting the British Medical Association (BMA) and Royal College of Nursing.
Using a multichannel contact strategy to support membership organisations across the following marketing and customer service areas:
- Promoting events and training courses to maximise awareness and sign up
- Retention of members
- Supporting renewal activity during peaks in demand
- New member acquisition
- Building commercial partnerships and offering new services to members
- Providing a membership support function resourced with suitably qualified resources
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Listing Title: CXP