Organisation: Tangent
Contact Name: George Read, Business Director
Telephone Number: 07515 452 703
Website: Tangent

Part consultancy, part agency, completely digital.

We solve digital challenges and craft memorable customer experiences through product design, engineering and optimisation.

Tangent is an independent digital experience and membership agency with offices in London & Newcastle. We’re around 100 full time digital strategists, UX & UI designers, data scientists, software engineers, product managers and customer service agents. We have helped the likes of SAP, The Labour Party, The National Trust and Sky to realise their potential.

By understanding how users want membership organisations to communicate with them, we create digital products that they love interacting with – from websites, mobile apps and conversational interfaces through to internal portals and bespoke platforms. We use an approach designed to create the best digital products without wasting your time or budget.

On top of that we offer a comprehensive suite of membership organisation support, from contact management solutions through to business process outsourcing.

Customer SupportUK based contact centre; Multichannel in & outbound communication; Full service contact management solutions; Acquisition, retention & renewal

Business Process OutsourcingMulti-channel payment handling; Refund & payment query management ; Reconciliation & reporting; Data input, processing & cleansing; Compliance, verification & validation

Digital product design/ buildCRM & CMS; Events & campaigns; Website design & build; E-commerce; Case management & complaints; UX & UI; Strategy & planning; Data analytics, segmentation & targeting

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Listing Title: Tangent