Welcome to the MemberWise Recognised Supplier Directory – A great place to visit if you are horizon searching for a new provider or looking to circulate an Invitation to Tender (ITT) to leading providers servicing the association and membership sector.

You can search via keyword/category below or if you cant find what you are looking for Contact Us. If you represent a leading sector provider and would like more information about featuring in the directory please visit our Information for Providers page.

Sort By: OrganisationContact Name
(Reset)
Spindogs
02920 480 720
Spindogs

Founded in 2004 Spindogs has 34 digital experts working from its head office in Cardiff and 13 people working remotely across the Midlands and South East and have worked on a range of projects in the membership, education, automotive and private sectors. Spindogs are a full service digital agency, with team formed of 3 departments, design, development and online marketing. We strive to achieve exceptional results for our valued clients with continued growth expected Spindogs is now becoming one of the largest digital agencies in Wales.

Our digital services include:

Website

  • Web Design & Development
  • eCommerce
  • Wordpress
  • Umbraco
  • Kentico
  • Integrations

Marketing

  • Outsourced Digital Marketing
  • SEO
  • PPC
  • Social Media Advertising
  • Analytics
  • CRO
  • Email Marketing
  • Training & Workshops
  • UX
  • Content Creation

Creative

  • Brand consultancy
  • Logo design
  • Graphic design
  • UX
  • Print
  • Website Design
  • Branding

Working with a wide range of membership organisations such as CADW, Cardiff Bid, Welsh Gymnastics and Arts & Business to name a few, we understand how to help you deliver an excellent online member experience.

ClubCollect
020 7157 9854
ClubCollect

ClubCollect helps membership organisations to collect their membership fees. We save time spent on admin and chasing payments, while improving your organisation’s financial health.

ClubCollect allows you to:

  • Send invoices to your members over text, email and regular mail
  • Offer flexible payment options with a variety of payment methods
  • Have real-time insights into payment statuses
  • Customize payment terms
  • Allow members to pay their fees one-off or in instalments (up to 12 terms)
  • Receive pre-financing on membership fees to bridge any cash gaps
  • Communicate directly with your members
  • Set automated reminders for unpaid invoices
  • Take action to collect outstanding fees after the due date has passed
  • Automate reconciliation of payments and handling of charge-backs

ClubCollect can be integrated with your existing tools or used standalone. Sign up now at www.clubcollect.com or give us a call on +44 (0)20 7157 9854. We look forward to helping you smooth the process of collecting your membership fees.

Sterling
0771 736 6579
Sterling

At Sterling, we’ve been bringing together technology, creativity and talent to deliver innovative and sustainable communications solutions for our clients since 1990.

We started small, but with a bold vision, and guided by our Sterling values – still at the heart of who we are and what we do today – we’ve evolved into a £27m, UK-wide business, with a 200-strong team.

Our state-of-the art production facilities in Kettering, combined with our creative studio in Edinburgh, allow us to deliver efficient, end-to-end, technology-driven communications solutions for our clients, while still retaining the one-to-one service that they know and love us for.

Our mission:

To bring together the best mix of talented solutions experts to deliver brilliant, innovative and creative communications for our clients.

We will put technology and creativity at the heart of what we do and invest in our business and people.

We are Sterling, all together better solutions.

We offer:

  • Design
  • Digital
  • Personalisation
  • Print
  • Point of Sale
  • Direct Mail
  • Fulfilment

We also deliver a bespoke communications app developed specifically for membership organisations. Members download the user-friendly app to experience all the benefits of membership on the go, allowing them to stay informed and engaged with your organisation. Visit our website for more information https://connect.uk.com/

smartimpact
0845 544 2043
smartimpact

We specialise in providing intelligent CRM systems for membership organisation to automate internal processes, improving membership engagement and retention through personalisation and advanced analytics. If you've used Microsoft products before, you'll be at ease with our Microsoft Dynamics 365 systems.

Trillium
020 3880 1888
Trillium

We deliver digital transformation for membership organisations. By bringing together strategy, digital and CRM, we transform the entire user experience, improving your membership acquisition, engagement and retention. Member experience matters.

Our services range from insight and planning to creative design and information architecture. This enables us to optimise technology and build intuitive, valuable, integrated CRM and website solutions for:

Membership management, member insights and reporting, education, training and CPD, membership finance, Direct Debit, member engagement scoring, events and conferences, venue management, marketing and communications and personalised member portals.

Take a look at 'We are Trillium'.

HMCA
Office: 01423 799942 Mobile: 07795 068519
HMCA

Hospital and Medical Care Association (HMCA) are a major provider of exclusive membership benefits within the UK, Republic of Ireland and Gibraltar. HMCA was formed in 1978 and currently works to provide discounted products exclusively for membership organisation and association professionals.

HMCA offers members extra discounts across affordable plans within the following categories:

  • Private Medical Cover
  • Personal Accident
  • Income Protection
  • Legal and Tax Helpline
  • Business Legal Services
  • 24/7 Counselling Helpline
  • Dental
  • Travel
  • Vehicle Breakdown
Pixl8
Pixl8

Pixl8 is a specialist digital communications agency helping membership organisations improve their online and mobile effectiveness. Developing award-winning websites, Pixl8 growing team of creative and technical consultants are passionate about delivering significant benefits to our clients. Our portfolio includes 50+ membership associations and other not for profits organisations.

Our experience with membership organisations has enabled us to develop our Membership WebConnect solution, a feature rich and easy to use website solution that, combined with our services, enables you to update, manage and deliver a wide range of on-line services to your members / audiences / supporters, including:

• Personalised content delivery
• Secure, self-service, members area
• Join and renew on-line
• News, events, emails and careers management
• Training and CPD
• Social media
• Mobile access
• CRM integration

 

Hiscox
020 3321 5571....quote MEMBERWISE
Hiscox

Hiscox is an international specialist insurer underwriting a range of personal and commercial insurance risks. Hiscox is working in partnership with the MemberWise Network to help you increase membership value and growth.

For your Members:

Hiscox provide specialist home insurance cover for homes and their contents, valuables and collections and provide extensive business insurance, finely tailored to the needs of more than 200,000 UK businesses.

Business insurance

  • Professional indemnity insurance
  • Public liability insurance
  • Employers liability insurance
  • Personal accident insurance
  • Office insurance
  • Cyber and data insurance

Find out more >>>

Home insurance:

  • Home contents insurance
  • Home buildings insurance
  • Unlimited home cover
  • Home emergency insurance
  • High value home insurance

Find out more >>>

For your Membership Organisation or Association:

Business insurance:

  • Public liability insurance
  • Employers liability insurance
  • Personal accident insurance
  • Office insurance
  • Cyber and data insurance
  • Director and officers' insurance

Find out more >>>

Hiscox partnerships work closely with membership organisations and associations to develop partnerships to meet their current and future members’ needs.

We base our partnerships on our brand values of:

  • Quality
  • Integrity
  • Service excellence

Working with our partners, we tailor our marketing propositions to best fit their needs allowing us to deliver mutually beneficial results. Our Partnerships division includes dedicated marketing resource that enables us to deliver results across online and offline channels.

R K Henshall and Co Ltd

R K Henshall and Co Ltd is an independent insurance intermediary. Our vision is to focus on the needs of our clients and to build long lasting relationships with them by acting as their Trusted Adviser.

R K Henshall and Co Ltd offers a full range of general insurance broking services including:

• Speciality and Affinity Schemes
• Commercial and Corporate Business
• Personal Lines Insurance (Home, Motor, Travel)
• Construction Specialists
• Risk Management Services
• Fleet claims control and management

We can provide bespoke products and services for specific industries or associations.
Please visit our website for details
http://www.rkhenshall.com/insurance-for-business-3/#SPECIALIST

We also have a separate department, Hensure Business Insurance that focuses on the SME Market and has the ability to provide full quote and bind facilities for a number of trades
http://www.hensure.com/

If you would like to speak to somebody at our organisation in relation to a specific scheme opportunity then please contact

Chord UK
Chord UK

Chord UK delivers high quality member engagement via telemarketing, direct & digital marketing, data improvement and research, for clients including the Royal Statistical Society (RSS), Royal Society of Chemistry (RSC), Chartered Institution of Building Services Engineers (CIBSE), ICSA: The Governance Institute, British Medical Association (BMA), Royal College of Nursing (RCN) and Royal College of GPs (RCGP).

  • High quality telemarketing support for:
    • member welcome and touchpoint calls to help retain first year members
    • touchpoint calls to increase engagement and retention at key points in the member journey
    • new member identification and acquisition
    • help during busy renewal periods
    • appointment-making
    • boosting attendance for training courses & events
    • qualification enrolments.
  • Support for General Data Protection Regulation (GDPR) and ePrivacy Regulation (ePR) compliance, including regular data cleansing and Corporate / Telephone Preference Service (C/TPS) screening, channel preference confirmation and gaining consent for email opt-in when required.
  • Improving marketing data quality and actionable insight to improve targeting and increase return on investment.

Clients have benefitted from returns of £17: £1 spent for member retention and acquisition and £11: £1 for event bookings and qualification enrolments.

Find out more…

MemberWise offer: 10% off your first campaign/project for new clients

Address: 23A Goose Street, Beckington, Frome, Somerset, BA11 6SS
T: 01373 867920

Case Studies:

Consort Strategy
07815 626 630

Consort Strategy is a specialist consultancy dedicated to supporting organisation improvement, leadership development, good governance, and business growth. We work with Boards, their Chief Executives and their senior management teams to lead organisations’ strategic planning: stewarding productive partnerships, enhancing reputations, and creating cultures and environments conducive for individuals and membership organisations to prosper.

We work internationally and our clients include major trade associations, professional membership bodies, learned societies, and third sector organisations. We offer:

  • professional training
  • facilitated planning
  • 1-2-1 coaching
  • advice and guidance on all aspects of membership body governance, strategy and leadership.
Parliament Hill
020 7710 9494

Parliament Hill work exclusively in the membership sector, to help our 95+ clients to add value to their members by providing a suite of member benefits. We work with our clients to use the benefits offered to help in the recruitment, engagement and retention of their members.

Our clients include Institutions, Associations, Trade Unions, Colleges, Clubs and Societies. Clients include:

  • Association of Accounting Technicians (AAT)
  • Usdaw (Union of Shop, Distributive and Allied Workers)
  • Institution of Civil Engineers (ICE)
  • Royal Institute of British Architects (RIBA)
  • National Childbirth Trust (NCT)

What we can offer

Negotiate the best member benefits
We use the collective buying power of our 95+ clients (3.5 million members) to negotiate special offers and discounts on a range of benefits which add genuine value to members’ lives. These include:

  • Shopping – retail cashback, flowers & bouquets, computers, white goods, suits and books.
  • Lifestyle - Cinemas, mobile phone tariffs and new cars.
  • Travel - Package holidays, ski holidays, car hire, travel insurance, airport parking / lounges, foreign currency and theatre breaks.
  • Health and Wellbeing - Gyms, family entertainment, golf discounts, eye care and spas.

Savings calculator
Members are demanding more for their membership fee and what better way to quantify that by showing them how much they are saving. The Savings Calculator is an interactive tool which demonstrates the potential savings that members can make by using the member benefits provided. Sometimes the saving made can equal or exceed the cost of membership.

Dedicated member benefits management
From a branded web portal to fully customised marketing and communications delivery, we provide a range of services to help promote your benefit scheme, including:

  • Annual member mailings
  • Renewal reminder mailings
  • New member mailings
  • Membership card design and print
  • Membership brochure design and print
  • Business insurances
  • Stationery and office supplies
  • Legal helplines

LinkedIn: Parliament Hill Ltd

Wattle
0117 9717547
Wattle

Wattle are creative technology partners for membership organisations like the Royal Institute of British Architects, the Chartered Institute of Marketing and the Chartered Institute of Arbitrators.

Our proven track record and ability to work strategically with membership organisations, through the deployment of integrated website, CMS and CRM solutions, enable us to help them:

  • Significantly increase membership acquisition
  • Drive deeper member engagement
  • Demonstrate compelling gains in member value

Wattle’s membership management solutions unify two of the industries leading SaaS technologies, Umbraco’s CMS for website and self-service member portal development and Microsoft’s Dynamics CRM for member management. Combined they form one seamlessly integrated and fully configurable membership management solution hosted in the Cloud.

As Umbraco Gold, Sitecore Implementation and Microsoft Dynamics CRM Partners our full range of services span website and member portal development, complex bespoke software development, system integration projects and fully integrated CRM solutions.

White Fuse
020 3355 8187
White Fuse

White Fuse is an integrated website, fundraising and membership platform.

With one simple tool, your membership organisation can raise awareness, increase sign-ups and deliver consistent value to your community of members.

Key features:

  • Website building tools
  • Automated joining, payment and renewal
  • Event promotion and booking
  • Flexible form-building tools
  • GDPR-compliant consent management
  • User-friendly contact management
  • Email marketing campaigns
  • Members area with restricted content and profile management tools
  • Fundraising tools

White Fuse is a secure, modern, cloud-based, software-as-a-service platform built for UK membership organisations.

Contact us for a free demo and consultation.

Think
Think

Think is the leading independent publishing agency, specialising in creating effective communications strategies for membership organisations. Founded in 1999, with offices in London and Glasgow, we produce multi-platform content for more than 40 organisations.

At Think we understand membership organisations, and we have a proven track record of delivering award-winning content on their behalf in print and online.

We’re a full-service agency that recognises every membership association has similar challenges, but different needs, and our clients can pick and choose from our menu of services as they wish. For some clients, we handle the entire publishing process, but some wish to keep editorial or advertising sales in-house; the choice is yours.
Every recommendation is underpinned by our own Re:member research into trends in membership communications. This research informs our thinking – and industry best practice.

At Think we work with more membership organisations than any other agency. Please look at our website for some examples of our recent work in print, online and video.

Eudonet
01782 710450
Eudonet

Eudonet UK are specialists in cloud-based membership solutions, providing unified, intelligent management software to Associations, NFPs and Chambers of Commerce for the last 17 years, and counting over 30,000 users worldwide.

Easily integrating with your other office software, Eudonet lets you maximise user engagement and member experience whilst getting the latest information and analytics on your members’ activity all in one place.

Our success comes from combining an open, intuitive membership solution with the personal touch: Our team of specialists work directly with you from A to Z, ensuring you have the ideal solution tailored to your organisation, your budget, your needs.

With granular control over member engagement, fundraising, event organisation and communications campaigns, Eudonet gives you a 360° view of all interactions with your contacts. Grow your membership with social media integration and omni-channel campaigns and get live attendance updates on your events.

LinkedIn

Guild
Guild

Guild, started by the co-founders of Econsultancy, Ashley Friedlein and Matthew O'Riordan, is “the WhatsApp for work”. Guild is a professional messaging app that is as easy to use as an everyday messaging app but built just for work. Guild is GDPR-compliant and advertising free. Guild was created in recognition both of the surge in mobile and messaging use professionally, and the timeless need for high-quality communication at work.

Guild is built for any professional group, network or community whose members want to communicate, share, learn from each other, stay in touch, develop and nurture valuable professional relationships. Simply put it is a messaging platform, as familiar and easy to use as WhatsApp. Recent research shows almost 40% of UK/US professionals use WhatsApp for work but that 75% would prefer an alternative messaging service for a solely professional context. Guild provides this, as well as being GDPR-compliant, properly private, and ad free.

Chorus
01275 398 900
Chorus

We are strategic digital partners for membership bodies and Not for Profits, based near Bristol. We believe in using technology to put people first and apply our expertise and experience in the sector to help membership organisations with their digital transformation. We believe in building strong partnerships and work closely with our clients to advise and implement the most suitable long-term solutions following a flexible, agile approach. Formed in 1999, our team of over 75 have worked with numerous membership organisations, including The Soil Association, The Donkey Sanctuary, AELP and Lifetime Training.

We are Microsoft Gold partners and Umbraco Gold partners providing a range of integrated digital services across Microsoft Dynamics 365, SharePoint, Azure and Umbraco CMS. We have a talented team of UX consultants, designers, developers and infrastructure specialists that design and develop cutting-edge CRM solutions, websites and portals and provide dedicated ongoing support.

Through our years of sector experience and in-house expertise we have built a bespoke, modular membership management solution, Rhythm, on Microsoft Dynamics 365 with integrated website and marketing automation; allowing organisations to adopt a tailored CRM solution, built on the foundation of Microsoft's progressive platform.

Find us on LinkedIn

Chrysalis Digital
07469 768990

Chrysalis Digital provides digital transformation services to membership organisations. We work with you to help formulate a digital strategy aligned to your business objectives and processes, selecting the right technology partners for your organisation. We are 100% technology agnostic in everything we do.

Overview of products/services

  • Digital Strategy development
  • Website / CMS and CRM business requirements gathering
  • Website / CMS and CRM supplier selection and tender management
  • Data strategy and analysis for CRM
  • Membership Communications and Marketing Planning
Mi-Voice
Mi-Voice

Mi-Voice are elections experts, providing consultation, e-voting, electoral and ballot services. Our approach is to facilitate greater engagement and consultation between your organisation and its members during elections, referendums and surveys.

We tailor our election services for each project and encourage clients to consider adopting technology to improve outcomes and better manage project budgets. Our services include our e-voting platform, postal and SMS voting options, micro-sites, social media integration, email and SMS distribution, direct client access to our real time reporting.

Mi-Voice provides electoral services to a large number of membership based organisations with a focus on developing products and services that facilitate greater engagement in democratic events; whilst delivering tangible cost savings through the use of technology. Our offering incorporates the modern and traditional voting options, ensuring it is as inclusive and as cost effective as possible. We have developed our own e-voting platform which supports surveys, integrates with social media platforms, provides improved marketing functionality and incorporates postal balloting. Our clients include The Royal Aeronautical Society, The Royal Society of Chemistry, The Institute of Physics and The Royal Society of Biology. Find out more via our website Mi-Voice Membership Sector Information

Phone: 02380 763980

MillerTech
0207 843 4400
MillerTech

MillerTech is a market leader in supplying Membership and CRM systems to the Not for Profit (NfP) sector. We have worked closely with NfP Organisations for over 33 years, delivering effective and innovative solutions which ensure that all your contacts are fully informed and engaged. We have implemented solutions for over 200 NFP organisations including charities, associations, trades unions, friendly societies, fundraisers and healthcare providers. Our clients range in size from a few hundreds of members up to millions, with users ranging from a few to thousands.

Overview of products/services:

MerlinCRM

  • For trade unions, associations and professional bodies
  • Fully integrated and web-based CRM
  • Member engagement and big data solution

CiviCRM

  • For charities and NfP organsations
  • Open source and fully web-based CRM
  • Complete fundraising and donor management solution

PolicyCRM

  • For friendly societies
  • Full integrated Policy Management CRM
  • Built upon in-depth knowledge of membership and insurance systems

For further details of MillerTech’s products and services please visit www.millertech.co.uk/portfolio

Find us on Facebook and LinkedIn

Purple
0203 376 7447
Purple

Purple are an independent management consultancy who work with membership organisations embarking on a change journey to support the delivery of business objectives with the correct use of people, processes and technology.

Our services include:

  • Membership Journey Mapping
  • Digital Strategy
  • Business Process Improvement
  • Technology Consultancy including; CRM/ERP, Cloud, Business Intelligence & Unified Communications
  • Change Management
Silverbear
01483 409 409
Silverbear

Silverbear helps drive forward your digital strategy with our automated user-centric software to improve the engagement, retention and growth of your membership base. Our specialist CRM solution is 100% focused around the specific needs of the membership and not-for-profit (NFP) sector:

  • Professional membership organisations
  • Trade unions
  • Regulatory bodies
  • Trade associations
  • Arts and heritage sectors.

Silverbear Membership is the only UK solution to be awarded the highest level of Microsoft accreditation – Certified for Microsoft Dynamics (CfMD).

Find us on LinkedIn and follow us on Twitter.

Blue Sky eLearn
+44 7557 877 683

Blue Sky eLearn provides a full range of learning technologies, including a proprietary learning management system and a complete set of virtual event services. Blue Sky helps organizations capture educational content from live or virtual settings, then facilitates the management and delivery of content to a global audience through its learning platform.

Path LMS: Built specifically for online educators and meetings & events, Path LMS™ is a flexible, powerful content management platform that helps you manage your message on your terms. Unlock the potential of your recorded content using this intuitive, rapidly deployed digital library that enhances learning and deepens audience engagement worldwide.

Fully-Managed Webinars: We help your organization execute flawless webinars to connect your global audiences in real time in every language with hassle-free technology and easy registration.

Live-Streaming Webcasts: Our live streaming technology experts guarantee a smooth and seamless broadcast to your real-time global audience.

BDO
020 7334 9191
BDO

BDO has been supporting membership organisations for more than 20 years. Our breadth and depth of experience in advising membership organisations is demonstrated by a portfolio of over 100 clients including royal charter bodies, chartered institutes, learned societies, professional institutions, regulators and membership trade bodies. As your circumstances change, we’ll give you all the support and guidance you need to deal with new risks and opportunities. If this change involves international expansion, we’ll make it happen – coordinating advice from a global network of offices across the UK and in more than 100 countries.

Our vast experience in this sector means we understand the issues you are facing: financial pressures, declining membership, digitalisation, and the unique regulations you must adhere to. At the same time, we also recognise that no two membership organisations are the same – you are structured to best serve the interests of your members. As such, we combine our experience and sector knowledge with a real understanding of your organisation and its aims, in order to provide tailored solutions and advice relevant to what’s important to you.

Our tailored services draw on our experience in the sector, combined with getting to understand you and your organisation’s aim. With this knowledge, we can provide you with the best solutions to fit your needs, be that one or a combination of the following:

  • Audit, accounting and payroll
  • Governance advice and training
  • Internal audit and risk management
  • Tax and VAT advice and compliance
  • R&D tax relief and grants
  • GDPR/data privacy assurance and outsourced DPO
  • Information and cyber security

For more information on how we can help you thrive in a changing world, visit our website or contact Catherine Halsey at [email protected] or on 020 7334 9191.

Covent Garden Bureau
020 7734 3374

Covent Garden Bureau specialises in recruiting for Membership Organisations and Professional Bodies, Not for Profit and Research Organisations. Our experienced Recruitment Team provides the full range of talent – Permanent, Temporary, Interim and Fixed Term Contract. All our candidates have been personally interviewed, so we can offer ‘CVs today, Interview tomorrow’.

Our services include:

  • Events and Conferences
  • Marketing
  • Digital and Media
  • Membership and Registrations
  • Policy and Communications
  • Qualifications, Training and CPD
  • FTP and Regulatory
Infocorp
Infocorp

Infocorp have been providing membership research to private and professional organisations for thirty years. We offer a flexible approach to our clients providing full-service research or field and tab only if required. We only employ senior experienced staff so you will always be working with people that are experts in their field, making your life easier and guaranteeing reliable and robust surveys.

We offer a wide range of research services and can advise on the most popular research techniques for engaging with members. We can undertake qualitative and quantitative surveys both in the UK and around the world. We have a particular reputation and track record for delivering the most complex and demanding of studies.

LinkedIn

CJ Association Management

CJ Association Management is a team of highly experienced association management professionals that help associations grow and improve their efficiency and effectiveness through the provision of high-quality business and marketing support.

CJAM Group creates and delivers powerful marketing programs to help associations succeed. Recent activities include high-profile PR campaigns, advertising support, brochure design and print, social media campaigns, e-newsletters, website design, launch events and conferences. Whatever your association needs, CJAM Group can deliver a tailored, effective and powerful solution. Services can be accessed either individually or as a fully integrated turnkey package, helping your association to thrive.

CJAM Group is a one-stop shop for all of your marketing needs, whether it's an advertising campaign, new website, a prospectus, digital or social media plan, remote press office function or a memorable launch event, we can take care of it for you.

To discuss how our expertise can help your association thrive and grow, call Christine Joyce on 01787 226995 or email [email protected]

Please also see www.cjamgroup.co.uk

IndigoBlue
+44 (0)20 7692 4832
IndigoBlue

As recognised leaders in Agile and Lean thinking, IndigoBlue enables its clients to optimise the delivery of digital change so that they can: deliver more value, faster; create responsive digital organisations; and deliver Agile projects with confidence. Its consultancy services cover:

  • Scaling and embedding Agile
  • Establishing a DevOps culture
  • From project to product
  • Digital service strategy and design
  • Optimised Agile
  • De-risking programmes

Clients include: Association of Accounting Technicians, Association of MBAs, The Actuarial Profession, the Chartered Institute of Purchasing and Supply, Institution of Chemical Engineers, Institute of Financial Accountants, Institute of Physics and Royal Society for the encouragement of Arts, Manufactures and Commerce.

Find us on LinkedIn

MemberWise offer: 10% off first project

MCI Group
+44(0)1730 821969
MCI Group

MCI Group is a leading Association Management and Consultancy organisation. We specialise in the provision of online community engagement and management services, activation solutions and operational excellence for all styles of organisation: professional societies, federations and trade associations.

With over 25 years’ experience, we work with you as your strategic advisor to help you achieve your mission. We can act as your HQ, be your permanent Secretariat and your solutions provider, to build your community and drive strategic direction.

Supporting you to develop and deliver innovative products and services that engage your audiences and drive interest to your community, our expertise includes audience engagement strategies, e-learning, accreditation management, digital marketing and revenue generation solutions.

Our key features include:

  • Strategic consultancy & advice
  • Online community management services
  • Stakeholder engagement
  • Governance & organisational performance
  • Revenue generation
  • Product development
  • Education & professional development
  • Value proposition & relevance
  • Marketing & public affairs
  • Integrated member services including recruitment & retention
  • Finance & accounting
  • Secretariat services & executive committee support
  • Creative, digital media & IT services
  • Integrated conference management
  • Analytics & perception audits.
NAV
0800 122 3139
NAV

NAV have been in the hire and events business since 1967. We supply Audio Visual equipment, sound, lighting and staging nationally for conferences and events. Driven by a ‘customer first’ attitude, we enjoy what we do and thrive on helping our clients deliver successful, memorable events that are always great value.

NAV stock a full range of AV kit for conferences and events. Sound, lighting, conference backdrops, video screens, and staging. Our team are skilled, friendly and hard working with a ‘can do’ attitude. From a local meeting to a national conference NAV can take care of all your conference AV requirements.

Redactive
+44 20 7324 2728
Redactive

Established in 1981, Redactive is the UK’s most successful publishing, events and content marketing agency specialising in member organisations. We work with more than 45 member organisations providing solutions to:

• Professional bodies

• Trade associations

• Trade unions

• Colleges and institutions

• Charities & not-for-profit organisations

We produce publications, digital communications and live events that engage and support members (encouraging membership recruitment, retention and engagement) and raise the profile of the organisations we work with as well as their professions. In partnership with Redactive, clients can be assured of developing a successful and informative multimedia presence for member communications that meet positioning, organisational and marketing objectives

We also support the costs of our clients work with our 40-strong advertising and sponsorship team which generates in excess of £15m in revenue each year from more than 50 magazines/journals, 20 conferences/exhibitions, 16 job boards and dozens of digital content platforms.

Redactive employ 115 staff across every discipline you would expect of a leading media owner, and has access to a broad network of freelancers, covering:

  • Editorial
  • Design
  • Advertising sales
  • Print & distribution management
  • Digital
  • Events management
  • Marketing including research
  • Subscriptions & circulation management

***Recognised by Investors in People (IIP) since 2000***

***Awarded two-star “outstanding” status by the Best Companies organisation and appeared in The Sunday Times Best 100 companies to work for list***

We combine the expertise and experience of a leading business-to-business media owner with the creativity and customer-focus of a marketing agency to provide clients with engaging, effective and profitable communications.

We differentiate ourselves from the majority of publishers by focusing on the membership market that we have unrivalled experience of. To set ourselves apart from other organisations that claim to focus on the same market, we endeavour to offer better quality content, industry-leading design, unrivalled commercial drive and evidence-based results.

As part of our continuing expansion we recently moved to modern new, modern offices in Aldgate; our new business team are always happy to welcome you and show our teams in action.

oomi
0208 390 8899
oomi

oomi, from UK based technology company Centrepoint, is a fully integrated Engagement Management System for the NFP sector – combining CRM, Website, & Social Media.

Our cloud based, end to end CRM, website and social media integrated solution, oomi, addresses the needs of both members and memberships organisations today. oomi is the very first cloud based solution developed specifically for membership organisations and is built with 25 years’ experience in the NFP sector. oomi is an affordable, low risk and future proofed CRM and website solution that is easily implemented and rapidly deployed.

Why oomi?

oomigility - Adapt oomi to your changing requirements whenever you need - without any programming. oomi is a modular solution that provides powerful functionality that is specifically based around the requirements of membership organisations.

oomisocial - Be part of the conversation by engaging on social media and improving audience response

oomiflow - Automate your business processes with workflows. Tailored for you – by you

oomicloud - Experience the freedom of accessing oomi anytime and from any device or location

oomiweb - Single source, end to end CRM and website that will improve member value and enhance members’ experience.

Contact Us

Facebook

LinkedIn

Community Brands
+44 (0) 7842 735 110

Accelerating growth and positive change to succeed faster, grow stronger and achieve your mission.

Community Brands empowers membership organisations, nonprofits and schools to succeed faster, grow stronger, and achieve their missions through our purpose-built technology and engagement platforms.

We’re a collective ecosystem of purpose-driven companies bringing together the best technology and market expertise to accelerate innovation and fulfill the unmet needs of purpose-driven organisations, so they can thrive in today’s fast-paced, evolving world.

Overview of products/services:

  • CRM & Management Software
  • Community Platforms
  • Learning Management Solutions
  • Job Boards
  • Event Management
  • Fundraising Software

Community Brands builds best-of-breed solutions aligned with ever-changing business models and emerging technology. Our solutions help member-based organisations drive growth, engagement, professional development, fundraising and revenue. We are committed to helping you fulfil your mission with modern technology that meets your members’ and constituents’ expectations.

Clear Direct Debit
0845 658 6488

Clear Direct Debit are a specialist Direct Debit organisation. We offer the following services:

  • Bacs Accredited Direct Debit Training courses
  • Bacs Approved Bureau / Collection services.
  • Bespoke Direct Debit Consultancy services.

We know membership organisations well and have helped hundreds (from the very large to the very smallest) get the most from the Direct Debit / Credit Scheme.

We have helped with Training and Consultancy projects to increase the uptake of Direct Debit; ensure successful collections; negate indemnity claims; introduce AUDDIS and Paperless Direct Debit and to ensure scheme compliance. Run at regional centres, onsite at your offices and on-line, our training courses are essential for anyone involved in managing or improving a Direct Debit system.

We manage the Direct Debit Bureau collections / payments of many Membership and not for profit organisations. With our expert help and support at all stages through the Direct Debit / Credit process, we offer a simple, trusted and secure alternative to costly software options.

For Trusted Advice and Simple Collections please contact us: Tel: 0845 658 6488

(Discounts apply for Memberwise Subscribers).

 

Inclusive Digital
020 7036 6380

Inclusive Digital is a London-based production company that provides a range of digital and video services for membership organisations and associations – from video-based eLearning platforms to promotional video production.

The company was set up in 2007, and has built up expertise in all of the key areas of digital production: website and app development, eLearning and online training platforms, video production, event filming and live streaming.

Our current clients include a large number of membership organisations – including the Royal Society of Medicine (RSM), the Royal College of Radiologists (RCR), the Association of Anaesthetists (AAGBI), the Royal College of Occupational Therapists (RCoT), the British Society for Rheumatology (BSR), the Brewers’ Livery Company, the Association of Business Recovery Professionals, the Institute of Development Professionals in Education (IDPE), the Further Education Trust for Leadership (FETL), and the Hurlingham Club.

We specialise in the following services:
• Website and App Design and Development
• eLearning Platforms (Video-based and Module-based)
• Video and Podcast Production
• Event Filming
• Live Streaming
• Video & Slides Platform

Find us on LinkedIn and follow us on Twitter.

Tall Projects
01993 764363
Tall Projects

Tall Projects is a membership technology specialist.

We enjoy partnering with small- to medium-sized membership bodies, typically with 3-20 staff.

Associations work with Tall Projects when they are frustrated by issues including:

  • Tired, underperforming membership websites
  • Clunky membership databases (or still using spreadsheets)
  • Inadequate online member self-service and personalisation
  • Critical data stuck in unconnected systems
  • Insufficient time and expertise to get the most from digital technology

Clients include Scottish Association of Landlords, Professional Speaking Association, Year Out Group and University of Oxford.

See https://www.tallprojects.co.uk/ for more information and to book your free consultation.

LinkedIn

Satori MM by OFEC
01865 556070

Satori MM is our Membership Management Systems for Associations and is part of our family of products all of which help you manage people. Our other key product is DigiGreet, a Visitor Management Systems.

We are OFEC Consulting LTD and since 1999 we have been working with membership bodies allowing associations to achieve more with limited resources, with the help of Satori MM of course.

Although we do have business clients such as GWR, we enjoy working in this sector, the people are nice and have a nice approach to working with us. We like to be part of the team and will do our very best to support the promotion and growth of your association.
We are Microsoft partners; our work has been assessed to ensure we meet the exacting standards of Microsoft both in terms of coding standards and delivery of the solution to you the customer.

Satori MM is amazing, we’ve watched it grow over many years from simple membership management to a beefy CRM hunk and event management guru. It’s really well suited to smaller associations and societies with 200-10,000 members.

If your conferences are science based and you manage abstract submissions then you’ll be delighted at what it can do.

Satori MM can manage your operations in one place so you can deal with all your admin tasks without lifting a finger, making you some kind of super hero. We devour the admin for everything from renewals, events and conferences to invoicing, and even give your members a personalised experienced.

If this sounds like the sort of membership management system you want, Get in touch now!

Ashridge Communications
01442 876605

Ashridge Communications offers both expert research services and trusted consultancy to the membership sector. We can bring fresh thinking to help your membership body thrive - with insight, ideas and strategic solutions delivered by membership specialists, aligned to your goals. Whether that’s understanding members’ needs, launching new services, growing, segmenting or engaging: we can help you make sense of the issues and support you in delivering the changes.

Our carefully designed research programmes use a variety of quantitative and qualitative research methodologies to explore the views, attitudes and perceptions of members and potential members, lapsed and non-members, trustees and customers, as well as other stakeholders within your markets and sectors of interest. Robust analysis and detailed reporting ensure you are equipped with the information and evidence you need to take the next step.

But it doesn’t end there. As consultants focused on the membership sector, we have a wealth of knowledge that enables us to interpret research findings, review processes and assess outputs to provide recommendations for improvement and change. Our attention to detail and collaborative approach ensures clients are able to turn insight into actions, and we can lend a helping hand with implementation when resource is scarce.

To find out if we can help you with your membership challenge, call us on 01442 876605 or visit www.ashridgecommunications.com

CDS Global
Office: 01858 468811 Mobile: 07545 130490
CDS Global

CDS Global are a business process solutions provider offering customer relationship management solutions to the world’s leading publishers and other targeted sectors, including government organisations, direct marketing firms and financial institutions.

Backed by nearly 130 years of stability and vision from Hearst, we have the support we need to invest in technology and resources that keep you ahead of the curve.

Take the inconvenience out of membership management by enhancing the insight on your members and building stronger member relationships to make your business more profitable.
Our teams will provide you with a unique service offering created to reflect the exact needs of your
organisation.

With operations in the UK, USA and Canada, CDS Global has been delivering superior business results and customer experiences for more than 45 years.

Overview of products/services

Marketing Solutions

  • Sales Solutions, telemarketing, cross/up sell, outbound email, database services, eCommerce, print & mailing services and business intelligence & reporting.

Order Management and Fulfilment services

  • Order management, customer service, and warehouse & distribution.

Financial Processing

  • PCI compliant payment processing, finance reconciliations, month end finance reporting, and data capture.
Hunter Merrifield
0207 759 9000

Hunter Merrifield is a specialist Membership recruiter, covering permanent and interim roles in Acquisition, Engagement & Retention. Our consultants’ quality-driven approach ensures that we build long-lasting relationships with our candidates and clients, covering the entire membership lifecycle. Our highly versatile offering and advanced sourcing methodologies enable us to locate the hard-to-find and seriously talented membership professionals that your organisation needs. This makes us a trusted recruitment partner across Charities, Trade Associations, Regulatory and Professional bodies and Learned societies.

Each of our consultants specialises in a specific business area. Their in-depth knowledge of the membership space enables them to effectively place candidates, from junior to senior roles, into forward-thinking community-driven organisations.

We are equally as committed to finding the right fit for our candidates as we are for our clients.

Agylia
01454 269222
Agylia

Agylia Group is a leading UK based learning technologies company that empowers membership bodies and organisations to support their members and staff with digital and blended learning through a fully integrated learning management system (LMS) and CPD platform, and advanced mobile learning Apps.

Agylia helps drive member engagement, retention and growth, improve quality standards and reduce administration and operating costs.

Agylia is a modern and flexible, cloud-based, integrated LMS and CPD platform.

The Agylia LMS and CPD platform enables membership organisations to manage and deliver a wide range of learning content, including eLearning courses, curricula, videos, podcasts, events and documents, with comprehensive reporting of all user activity.

With fully integrated CPD management, Agylia also empowers members to take control of their professional development, with a personal CPD journal for recording all types of learning activities (reading, seminar attendance, courses etc), adding reflection notes and uploading evidence (documents, certificates, videos, images etc). Agylia is a configurable solution for allocating and tracking CPD points, hours and other unit types, as well as the CPD review and audit process - providing the level of flexibility to meet the specific and varied needs of regulatory and membership bodies.

Agylia mobile learning Apps, for iOS and Android devices, provide access to learning and CPD resources both online and offline, giving members the convenience of learning and managing their CPD wherever and whenever they choose.

Agylia are experts in creating custom eLearning that improves knowledge and skills. Agylia are experienced in the use of gamification, rich media and animation to deliver great learning experiences.

Contact us for a free demo.

Latcham Direct
0117 311 8200

Latcham Direct offers specialist, bespoke and award winning print and digital communication solutions to a range of sectors including membership.

From our purpose built site in Bristol, we deliver integrated digital printing, data processing and multi-channel communications, focusing on membership retention, engagement and attraction through effective data management and personalised communications.

Latcham has in excess of 25 years’ experience with the membership Sector. We have worked for a number of membership organisations dealing with their membership communications, membership renewals, welcome packs, plastic cards and membership fulfilment.

We work with the Royal College of Midwives where we redesigned their stationery by creating a vibrant design for their packs, produced a full PVC longer lasting membership card and mailing the membership renewal packs, all while making cost savings.

We also work closely with Unite the Union where we’re responsible for creating personalised welcome packs which are fulfilled by Latcham, the annual sub increase packs and the annual newsletter.

Latcham Direct can also provide membership organisations with guidance on how best to prepare for GDPR and the positives stemming from the changes in legislation that may enable increased engagement through targeted, personalised communication.

SQA
0303 333 0330
SQA

SQA is an international leader in education and training with a global reputation for quality and service. We are a non-departmental government body with over 100 years’ experience in developing, assessing and awarding qualifications. We help organisations to realise their potential and achieve their ambitions.

We have a wealth of expertise in a host of key areas, advising and delivering solutions which can support your development including:

  • professional standards
  • assessment design and delivery
  • marking results & certification
  • qualification development and quality assurance

In addition, our customised awards service will enable you to develop bespoke qualifications.

Join us on LinkedIn.

Consentric by MyLife Digital
01225 636280
Consentric

Consentric by MyLife Digital has been launched to support GDPR compliance, helps organisations to manage the personal data they hold, simply and transparently, thereby enhancing trust, protecting brand reputation and helping to meet data protection obligations.

MyLife Digital was founded in 2014 and has developed Consentric; a cloud platform delivering strong governance of personal data across organisations through transparency, accountability and empowerment, aligned to GDPR articles.

MyLife Digital has been awarded preferred partner status by UKCloud, is on the G-Cloud 9 framework for public sector procurement, has gained Cyber Essentials and IASME Consortium certification and achieved the Information Security standard of ISO 27001. We are members of the DMA and IAPP.

Consentric is a UK sovereign, population-scale consent management system; hosted securely in the cloud. It can be easily connected to members and membership organisations data applications including, but not limited to, CRM, websites, mobile apps or campaign management systems. Supporting GDPR, it has immutable audit trails, a consent receipt generator, fully customisable user interfaces and can manage all six lawful justifications for processing personal data, not just consent to provide a full view of the members ‘permissions’. The product’s development roadmap will reflect further regulatory guidance, case law, customer feedback and technology improvements.

Consentric empowers members (directly or via proxy) to control how membership organisations use their personal data. They can see what data is being collecting and held about them, it lets them update their permissions, enables them to see the purposes for which the data was originally collected and, allows the member to agree if their data can be shared with other organisations. Any changes made by either the member or membership organisation are automatically tracked and logged within the audit trail.

Integration with CRM platforms i.e. Salesforce or Microsoft Dynamics is easily achieved to ensure appropriate compliance for the use of these systems and can be branded to ensure a consistent member user experience.

Consentric sits across your data repositories and member touchpoints to provide a single view of all your permissions for members, employees, volunteers, suppliers etc., supporting your GDPR governance.

This is managed within a GDPR compliant framework supporting the Rights of the Data Subject as defined in Articles 15 - 22 of the GDPR and is applicable to all membership organisations that handle personal data.

If you would like more information or to see a quick demo, please contact us at https://consentric.io/contact-us/

The MTM Agency
+44 (0)23 80 215 399

The MTM Agency is an integrated marketing communications agency, delivering world class solutions that drive our client’s membership growth, increase revenue and provide outstanding return on investment.

Our offer is focused on ‘joined up thinking’ and delivering outstanding integrated campaigns that effectively integrate a range of marketing disciplines, so no element is ever developed in isolation.

Goal-driven, we incorporate creative design, digital marketing, communications, strategy and planning into all our thinking to maximise your return on investment and deliver on your goals in the shortest possible timeframe.

Un-biased and independent our extensive experience delivering a broad range of CMS platforms and applications technology means we will only recommend the solution that is right for your specific needs – not our own. We have a reputation for the highest standard of digital excellence and our process-driven approach follows a proven delivery framework, providing confidence that projects are delivered on time and to budget.

Enhanced by our partnership ethos, the MTM Agency’s customers include the charities, Go Run for Fun, The Daily Mile and The Fertility Network, professional membership organisations such as Oil Spill Response, My Care Academy and Nautilus International, the largest Merchant Navy union.

Overview of products/services:

  • Marketing strategy and implementation
  • Website and app design and development
  • Public relations and content creation
  • Event management, films and animation
  • Marketing collateral design and development
  • Creative and conceptual design
  • Branding

Market research and focus group management.

Page Lizard
0207 183 3691
Page Lizard

Page Lizard is the most flexible and best supported mobile publishing platform helping membership organisations create beautiful and engaging digital editions and CPD learning materials. We create mobile-responsive versions of any materials you might have previously printed and output those to apps and a mobile web viewer.

Everything is branded to your organisation and connected to your membership database to enable members to have one sign in across all devices. We are happy to customise apps and viewers to your requirements and provide a full end-to-end design, editing and production service where needed.

With more than 10 years experience in the field we can help you reach pragmatic solutions and keep costs down. We currently support more than a dozen membership organisations, including The Royal Pharmaceutical Society, Institute of Materials, Minerals and Mining, Institute of Leadership and Management; and the Chartered Institute of Library and Information Professionals.

Pedalo
Pedalo

Pedalo is an award winning supplier to the membership sector, offering services that range from digital transformation, consultancy and change management to digital solutions, including website build and system integration. Pedalo have over 17 years of experience in digital, helping organisations make the most of their technological platforms. They place a strong emphasis on user experience and get results. Their experience and technical know-how ensure delivery of complex projects on time, on budget and above expectation. They understand the digital challenges facing membership organisations and are the perfect partner to help clients overcome them.

Pedalo offer a full range of services for membership organisations, including:

  • Digital Transformation & Change Management
  • Strategy & Consultancy
  • User Experience Research & Design
  • Branding
  • Web Design & Graphic Design
  • Website Development (including mobile solutions)
  • System Integration
  • Website Maintenance & Support
  • Road-Mapping, planning & streamlining for continued growth

Pedalo provide digital solutions for various clients within the membership sector, including:

  • The British Dental Association (BDA)
  • The Chartered Institute of Public Relations (CIPR)
  • The Institute of Materials, Minerals and Mining (IOM3)
  • The Fostering Network
  • Resolution
  • The British Orthopaedic Association
  • The Pre School Learning Alliance
  • Clinical Skills
  • The British Cactus Society
  • The Hellenic Society

You can find additional case studies on their work for CIPR and The Fostering Network.

Their work for IOM3 was also featured on Drupal.com.

Pedalo are winners of the Highly Commended ‘Supplier of the Year’ Award from the MemCom 2017 Conference.

Research by Design
0121 643 9090

Research by Design is the UK’s leading market research agency for membership associations, with an established reputation for unpicking complex issues. We pride ourselves on our unique approach and our USP of ‘why before how’, which gives us the ability to think creatively. We do not sell ‘products’ – we customise each research programme to answer our clients’ objectives meaning we deliver valuable insight. We embrace the philosophy of ‘stronger together’ and ensure that we form a true partnership with you.

We understand membership and that is why we created our very own member engagement model. Within our model, we identified four key components of member engagement; behavioural, cognitive, emotional and social. Like membership, our model is always evolving to remain relevant so we are in the process of adding a fifth component - culture. Understanding these characteristics enable us to design research which will explore members’ perceptions, experiences, behaviours and attitudes. Using this data, we are then able to segment members, clustering them by their attitudes rather than just their membership grade or demographic profile.

To find out more, please visit our member engagement page, our case studies or give us a call on 0121 643 9090 to speak to an experienced member of the team.

Bottomline
0344 826 6700
Bottomline

Bottomline has been at the forefront of helping customers pay and get paid for over 20 years.  Trusted by thousands of organisations like yours, we make the management of transactions from customers and suppliers a breeze, and in one place

Bottomline’s secure cloud-based solutions play a key role in the collection of your payments by Direct Debit to support the stability and long-term growth of your business.

We can help with recurring or one off payments, allowing you to focus on the bigger picture of what matters most.

We can make your payments smarter, faster, regular, and secure.

Haymarket Media Group
07769367198

Haymarket Media Group creates award-winning specialist content for international audiences. The company has 72 brands, the majority being market leaders, in 20 offices across six countries (UK, Germany, Hong Kong, India, Singapore & USA), connecting people, clients and communities across digital, mobile, print and live media.

Community is in our DNA:  Our reputation for 60 years has been built on developing and serving professional communities around the world: in HR, procurement, advertising and media, medical, energy and the environment, among many.  We do this by providing them with relevant, engaging editorial content delivered across all channels and then commercialising this powerful community relationship.

Experience of the professional association sector - growing membership economies

Our Professional Association Group sits at the intersection of consultancy, marketing and media and is focussed on helping it’s clients and partners grow by transforming the business of membership.

We provide a full B2B Media service on behalf of the Chartered Institute of Personnel and Development (CIPD), as well as Chartered Institute of Procurement and Supply (CIPS) and we produce and manage key live events for the Royal College of General Practitioners (RCGP).

To do this, we use the power of parallel thinking bringing together business strategy, brand experience and marketing expertise as part of a fully integrated approach.  Our objective is to deliver fresh upstream thinking and practical downstream execution.

If you are looking for a fresh perspective, ideas for growth or need to tackle a new business challenge, then we would love to talk to you.

Thanks for reading. Welcome to our Professional Associations team at Haymarket Business Media.

Rapidata
01293 601111
Rapidata

Boost your membership income, reduce your attrition rates and save valuable time. Rapidata has over 20 years’ experience in collecting Direct Debits and works with hundreds of membership organisations to make sure they get the most from their regular payments.

As a leading Direct Debit service provider and Bacs approved bureau, Rapidata helps you to set up Direct Debit payments quickly and easily, whilst giving your customers a simple and trusted payment option.

With Rapidata, you will benefit from:

  • faster payments – you have a choice of collection dates and frequency.
  • more control over your data – you have real time access to view and change payer payment activity.
  • free member insight and first-class support- as an extended part of your team, we monitor payer trends and report on attrition rates, to make sure you’re getting the most from your recurring payments.
  • greater efficiency – you can integrate Direct Debit payments with your database using our API.
  • less administration work - no additional software, hardware or training is needed

Rapidata is certified with the ISO 9001:2015 for Quality Management; ISO 27001 for Information Security Management and ISO 22301 for Business Continuity Management, which helps to maintain and enhance the highest level of service quality, as well as preparing for changes under GDPR.

Get in touch today and join membership organisations, charities and businesses who use Rapidata’s Direct Debit services.

4 Roads
0808 189 2044
4 Roads

4 Roads have over 20 years experience in developing engagement solutions and are experts in implementing online communities and globally recognised as the most experienced partner of community software developer Telligent Systems. There are many ways we can help bring your audience closer. If you are implementing yourself, our strategic advice will set you on the road to long-term success. Implementation is our core offering. If you’d like us to implement a community solution on your behalf, we can take full responsibility for the project, or alternatively, we’re happy to augment an internal team, offering our experience to enrich your own capabilities as we implement in partnership.

Bespoke.

Do you need a digital solution that an off-the-shelf product just can’t provide? We’ve created everything from bespoke health platforms to autonomous production line systems. We also create bespoke products to integrate systems that run on disparate technologies.

Enterprise.

Whether it’s a global solution or a small WordPress site, we can catapult your brand to the next level. In fact, we’re even a Sitecore Certified Solution Partner for Implementation.

Community.

We allow firms to build better customer relationships through an online community. We’re experts in strategy, implementation, and integration, as well as being the longest standing global partner of Telligent Community.

Delivering the best digital experience to your audiences is everything. Whether that’s customers, prospects, members, partners or employees, businesses today must simplify, modernise and automate their engagement solutions to help drive deeper loyalty, enhance business performance, accelerate processes, and position them above the competition. 4 Roads helps membership organisations across the globe maximise relationships with their members.

An online community is the ultimate engagement tool for your membership organisation as it provides tools to drive interactions and connections, knowledge sharing and engagement among members, anywhere, anytime and on any device. Don’t compromise on your membership engagement strategy – build strong active memberships that collaborate, share and grow together.

Taylor Bloxham Group
0116 234 2658

The Taylor Bloxham Group (TBG) has grown out of the original Taylor & Bloxham Ltd founded in 1938, and in our 80th year we are looking to the future with great optimism. Taylor Bloxham was founded as a family firm and has remained so ever since. This has afforded us the qualities of independence, flexibility and responsiveness which are so rare in organisations of this size in this day and age.

The company now incorporates 4 distinct but related divisions covering a wide range of modern marcomms services, undertaking work for a variety of clients across many sectors. We pride ourselves on the quality of our work, our service and our people.

We have recently assembled a dedicated team to focus on the needs of the Membership sector. The team members have been selected for their experience of working with membership organisations over a number of years and they are charged with using this experience to support membership organisations in the delivery of their marcomms for recruitment, retention and engagement activities. It is this intimate knowledge of the sector allied to our commercial acumen and production solutions expertise that sets us apart.

Our mission statement:

Our dedicated membership team provides our customers with best-in-class service provision across a range of production solutions - delivering better value through strategic partnership and expert advice.

Overview of products/services

As a modern multi-channel communications provider, work across the groups covers a very wide spectrum of services:

  • Litho and digital print
  • Mailings and fulfilment
  • Large format and point-of-sale
  • Storage and distribution
  • Online portal solutions

All of these services are supported by the Taylor Bloxham Group’s unique consultative approach; understanding the client’s situation, advising on possible solutions and working in partnership to complete projects on time and on schedule.

If you’d like to hear more about our services or our ways of working, please contact us and we’ll be happy to have a chat.

Flywire
+44 (0)7765 861642
Flywire

Flywire solves complex international payment problems for membership organisations, empowering new opportunities globally and locally. Our invoicing and receivables solutions connect associations with their members making transactions faster, secure, transparent and less expensive.

Clients can tailor the payment experience for their customers creating a single point of visibility and control for payer engagement and receivables management – from invoicing and payment through reconciliation. Flywire’s network spans 200+ countries, 100+ currencies and multiple payment methods.

Shepherd PR
01335 368020
Shepherd PR

Experts in connecting trade associations to the right audience for more than 15 years.

Shepherd PR helps member associations get their message across through communications strategy, media relations, video promotion and social media content.

Putting them at the heart of thought leadership, shaping a professional voice and providing tangible member value, the results we achieve enable us to enjoy long-lasting relationships with our clients who value our work.

Shepherd PR’s client list in this specialised sector includes: Association of Noise Consultants, British Pest Control Association, Painting & Decorating Association, Basis Prompt, British Ceramic Confederation, Property Care Association, British Compressed Gases Association.

LoveAdmin
+44 (0)1892 771 276
LoveAdmin

Founded in 2009, LoveAdmin helps over 5,000 administrators spend less time on admin by automating many time consuming tasks.

The business is based in East Sussex and is supported by a super-star team of 12 admin busters backed by 12 international developers.

Now, before you think we’re weird, we don’t actually ‘love admin’, rather, we love building solutions that make your life as an administrator easier so you can be more productive with your time.

At LoveAdmin, we like to do things a little different, so we don’t charge licence fees or bill you for training, on-going support or product development. Instead, we believe we should only get paid when you get paid. We do this through a nominal transaction fee when your members pay online. You’ve got to love that!

LoveAdmin helps you manage members and payments more efficiency online by automating:

  • New member registrations
  • Renewals
  • Payment collection
  • Financial reporting
  • Event registrations
  • Communication
  • Content distribution
Iroko Consulting

Iroko Consulting is a niche consultancy working with membership and not for profit organisations to support sustainability and growth.

We understand the membership sector’s challenges to remain relevant to current members whilst attracting new members from the UK and overseas; deliver services through traditional and new digital channels; ensure consistent operational excellence; recruit, develop and retain skilled people and engage effectively with employees, volunteers and stakeholders.

Although membership bodies may share some characteristics, we know you need more than an off-the-shelf answer. We provide tailored expert advice and support to develop strong leadership teams, collaborative working, and maintain a highly skilled and motivated workforce. We start by spending time asking questions and listening to potential clients so we understand your drivers for changes and what you are looking to achieve.

Consultancy and advisory services include:

  • Strategic HR/Organisation development projects
  • Facilitating meetings, workshops, away days for Council/Boards and senior leadership teams
  • Building and developing teams, cross team relationships
  • Learning and development covering leadership, management and business skills
  • Skills gap analysis and team structure reviews
  • Recruitment support for senior appointments to Management teams/Board

With over 20 years’ experience working in the membership and not for profit sector, Jenny offers practical solutions to help improve operational effectiveness, develop services and improve organisational capabilities and capacity.

For an informal and no obligation discussion about how we can work with you please contact [email protected]

LinkedIn: www.linkedin.com/in/jenny-king-hrconsultancy

We are pleased to offer a 10% discount to Memberwise organisations (new clients only).

haysmacintyre
020 7969 5503
haysmacintyre

haysmacintyre is a UK top 30 firm of chartered accountants and tax advisers. All of our 35 partners and 220 plus staff are located in central London – from where we provide advice to businesses, charities and not for profit organisations and individuals across the country and internationally. Our client delivery is enhanced by in-depth understanding of our clients’ sectors and our Professional Institutes and Membership Bodies (PIMBs) team is a key component of our not for profit business. We work with over 100 PIMBs clients including professional institutes and membership organisations, national governing bodies of sport, members’ clubs and national trade associations.

haysmacintyre was named ‘Audit Team of the Year’ at The British Accountancy Awards in 2017 and ‘Mid-Tier Firm of the Year’ in 2014. These prestigious awards recognise our commitment to service delivery, our innovative approach to the services and importantly, adding value to clients through our audit approach. We have also been selected as finalists in ‘Best Employer’ and ‘Tax Team of the Year’ categories in these prestigious awards.

Through our best in class accountancy, external and internal audit, corporate tax, VAT, employment tax, company secretarial and structuring and suite of business support services, we help our clients fulfil not only their compliance obligations, but also solve problems, grasp opportunities and achieve their goals. We base our ethical services on a deep understanding and application of current regulations and legislation and a full appreciation of our clients’ requirements and ambitions, which we combine to create a tailored solution.

Our not for profit sector team is one of the most highly regarded in the country and acts for over 600 clients, while we audit more of the UK’s top 5000 charities than any other UK accountancy firm (Charity Financials’ league table, [21 December 2017]). In the 2017 Charity Finance Audit Survey we are proud to be ranked in the top five for both ‘Charity Expertise’ and ‘Overall Service’, having been ranked for over ten years now in the top five for ‘Charity Expertise’. This reflects the quality of our people and their dedication to the sectors they work within.

Every membership body is unique and what works for one organisation, won’t necessarily work for you. We have an excellent understanding of the key issues relating to membership bodies, and the different constitutions that exist. So we take time to listen to you and understand your organisation, and your procedures and aims. Then we tailor our services to suit your needs. We’ll always be available to give you advice and attend meetings or answer your questions. We offer:

Priority services for membership bodies

  • External audit
  • VAT advice, in particular minimising irrecoverable VAT
  • Internal audit
  • Direct tax compliance and planning
  • Employment tax

Additional advisory services

  • Governance and risk
  • Financial benchmarking and reporting
  • Outsourced finance function
  • Investment strategy and management (through Epoch Wealth Management)
C Systems
01278 247138 Mobile: 07970 280 722
C Systems

C Systems Global work with more than 300 clients throughout the United Kingdom, North America and Australia. We have a simple company motto that has serves us well: We are technology focused and relationship driven. Our staff are committed to providing services that exceed our customer’s highest expectations. This is the essence of C Systems. We are committed to bringing our clients innovative and modern solutions to their challenges and providing exceptional quality of service. We are extremely proud of our long history of partnering with Advanced Solutions International on the sale and implementation of the iMIS engagement management system (EMS). More recently we entered into a strategic partnership with etouches to sell and service the etouches event management, registration and mobile app platforms.

C Systems focuses on the needs of membership organisations, not for profits and event management organisations. Throughout this space we provide consultancy integrated solutions that connect membership software with world-class event planning and conference management solutions. Our integrated offerings address every aspect of the full event lifecycle – from submission, review and selection of proposals and abstracts to online registration with event home pages, complete conference and exhibit planning, to financial processing. We offer a bi-directional transfer of data between the iMIS engagement management systems and etouches event management software. As part of our integrated solution we offer the Loopd mobile event app – native on all platforms – and the FieldDrive onsite delegate badging, digital signage and delegate tracking services. Our solution engages members with user-friendly interfaces and delights membership organisations with the kind of member engagement data that makes a difference.

Other case studies:

www.csystemsglobal.com/etouches

www.csystemsglobal.com/Loopd

www.csystemsglobal.com/Connect

 

Pythagoras
01628 519 061
Pythagoras

Pythagoras is a Microsoft Gold Partner, in the top 1% of partners for Microsoft Dynamics. We specialise in delivering innovative solutions that enhance the productivity, profitability and engagement of membership organisations and professional associations using Microsoft Dynamics 365, Office 365, SharePoint and Azure.

Our expert Dynamics 365 consultants offer end-to-end consultancy to enable organisations to:

  • Deliver targeted marketing and engagement messaging
  • Manage events, campaigns and ROI
  • Create self-service portals for registration, preferences and payments
  • Keep track of accreditations and qualifications
  • Introduce automation for common processes such as renewals
  • Integrate with other systems to create a single view of each member

We have a configuration before code ethos to ensure we deliver flexible solutions that can grow and evolve with our customers over time. Whether your focus is on attracting new members, developing deeper member insight, or boosting retention, we can deliver transformational solutions to help you reach these goals.

Advanced Direct Mail
07894 568017

Advanced Direct Mail is a mailing house, we provide comprehensive direct mail solutions for many of the UK’s largest membership organisations.

ADM is a single source for all direct mail services.

We have a clear understanding of the needs of your members, the fundraising constraints of the Charity Commission Board (CCB) and the challenges and opportunities of the General Data Protection Regulation (GDPR).

If you think your direct mail could be better, if you think you could be getting more from your data analysis or if your postage rates seem too high – whatever’s on your mind, get in touch.

Our services include:

• Data analysis

• Print and paper buying

• Fulfilment of bulk mail

• Polywrapping

• Envelope enclosing

• Personalisation

• Postage – both via Royal Mail and downstream access

Follow us on LinkedIn

Bioscientifica
01454 642773 / 01454 642208

Bioscientifica exists to support biomedicine. Through our expertise in publishing, events and association management we strengthen biomedical communities to advance science and health.

Bioscientifica is owned by the Society for Endocrinology, and all our profits are redistributed back to biomedicine.

Association management
Bioscientifica’s Association Management team handle the day-to-day administration of our clients’ societies. We also provide strategic guidance to help societies generate new income streams and grow their membership.

Events
Our award-winning events team take care of every aspect of event planning and management to deliver events that our clients can proud of.

Journal publishing
Bioscientifica develops journals that have high impact, a wide reach and provide healthy financial returns for our society clients.

Allwag Promotions
01245 382600

Allwag Promotions offer friendly, experienced and professional account managed services to maximise the return on investment from the custom-made promotional merchandise that we source, brand and supply specifically for you.

Whether you are looking for a bespoke range of branded promotional products for your association or wanting to offer superb member benefits so that we can help your members get more for their money, we’ll make sure these products help you stand out from the crowd!

Supplying ethically sourced branded promotional merchandise, business gifts and corporate clothing, complete with online ordering portals, stock management system, fulfilment and distribution services.

Prospectus
020 7405 4999
Prospectus

Prospectus is a specialist recruitment consultancy working exclusively with the beyond profit sector.

Membership bodies can perform a pivotal role in facilitating learning, informing debate and influencing policy for the benefit of members, communities and the wider public.

In order to help you find the right talent, matched with your culture, mission and values, we work in partnership with you to place top quality candidates from a variety of different backgrounds.

  • Permanent and Contract Recruitment
  • Temporary Staffing Support
  • Recruitment Advertising
  • Design
Protech
0121 325 2620
Protech

For more than 20 years Protech has been delivering specialist CRM software and change management services to the Not for Profit (NFP) sector.

Its Pro-8 CRM software operates in a Microsoft environment and delivers easily configurable specialist NFP modules with CRM, workflow, process automation and reporting capability at their core: Membership & Subscriptions, Learning & Education, CPD, Event Management, Annual Appeal, Fundraising, Marketing & Campaigns and Sales Ledger.

By adding ProWeb, (secure digital platform) and ProCloud (a fully managed Cloud CRM offering) to its specialist CRM and change management solution portfolio, Protech delivers a Government ‘OFFICIAL’ security accredited fully integrated web and CRM platform.

Protech’s Lean3S, change management methodology based on Lean and Systems Thinking, ensures that NFPs can fully optimise their investment in Protech’s fully integrated web and CRM technology platform.

Echo Events and Association Management
0191 241 4523

Echo Events & Association Management is a professional events and association management company delivering specialist services for a number of clients in the UK and Internationally.

Providing the depth of skill and experience of a large organisation with the personal touch of a smaller company our emphasis is on delivering exceptional levels of customer service for our clients, their members and their delegates.

Our team have gained experience from around the globe and work across sectors including healthcare, professional services and critical communications. Echo also produce a series of awards ceremonies for the North of England.

Association Management:

People achieve more when they work together and collaborate to reach a common goal, this is the vision behind our association management services. Specialising in connecting people – we streamline your membership administration and communications to maximise your association’s impact and profit.

  • Grow your membership
  • Professionalise your meetings and events
  • Enhance your members’ experience
  • Feel secure with your finances

Our services…

  • Membership Management
  • Association Management
  • Consultancy
  • Marketing & Communications
  • Meeting Management
  • Event Management
  • Finance Management
  • Full Secretarial Services

Event Management:

The Echo events team boasts an impressive line-up of event professionals who specialise in delivering intelligent and inspiring events. Between them they have over 35 years experience and have worked for some of the largest conference companies in the world (MCI, EMAP, Arinex). They work internationally and nationally for a variety of clients as well as producing our own in-house events.

We work across a variety of sectors and have organised a range of events including international conferences, award ceremonies, 121 summits, exclusive round tables, gala dinners and large trade exhibitions.

We provide the depth of skill and experience of a large organisation with the personal touch of a smaller company. We understand the importance of delivering a memorable experience for your delegates which lasts beyond the closing remarks. Your event is synonymous with your brand so it’s imperative that from the first interaction to the last, it captures the professionalism and ethos of your organisation.

Our services…

  • Delegate Management
  • Programme Development
  • Concept Design & Creation
  • Event Production
  • Sponsorship & Exhibition Sales
  • Venue Sourcing
  • Post Event
  • Abstract Management
  • Event Marketing
  • Financial Management
  • Onsite Management

To discuss how our expertise can help your association and/or events thrive and grow, please call the team on 0191 241 4523 or email [email protected]

Cantarus Ltd
+44 (0)20 30 92 92 91 / +44 (0)161 971 3200
Cantarus Ltd

Cantarus is a multi-award-winning full service digital agency specialising in delivering websites on the DNN Evoq content management system and with deep expertise and an outstanding client portfolio in the membership sector.

Our full-service digital offering empowers membership organisations to drive member numbers, deepen relationships with existing members and support financial and operational performance. We provide services including creative/UX design, content strategy (personas, personalisation, digital first), search engine optimisation (SEO), information architecture, user engagement, gamification, editor training, hosting solutions and mobile Apps.

We frequently partner with CRM-for-membership leader Silverbear and work with some of the most prestigious names in the membership sector including the Institute of Directors (IOD), Confederation of British Industries (CBI), National Association of Head Teachers (NAHT), Chartered Institute of Logistics and Transport (CILT) and British Equine Veterinary Association (BEVA). Outside membership, our experience with clients including WH Smith, Sports Direct, Worldpay and Serco enables our team to leverage a commercial skillset that is of increasing value to membership organisations focussed on staying relevant and achieving growth in an ever-more competitive sector.

We operate our own purpose-built cloud hosting platform across two UK datacentres, offering outstanding levels of performance, reliability and security. All of our hosting solutions are proven to meet the demanding requirements associated with hosting business-critical systems for some of the membership sector’s biggest names.

APT Solutions
APT

APT Solutions is the premier provider of market leading Membership Management Software and specialist membership administration Services, in the UK, Australia and New Zealand.

Powering the leading membership organisations in these regions, our software, Stratum Hawk, is our primary focus. With over 20 years’ continuous operation within the sector, we are a company with impressive results. Our customers benefit from continued R&D investment, sector leading security, experienced Account Managers and a piece of mind that is gained from working with a trusted supplier. We form long term relationships with our valued customers and can offer a truly consultative approach to any implantation. We offer our expertise, experience and proven software, to ensure your system is the very best fit for your requirements.

About Stratum Hawk:

A package of various tools which allows organisations to utilise data to take the membership experience to the next level.

For Members:

A dedicated secure area that offers relevant, targeted content based on preferences, interest, activity, qualifications, location etc. Show them targeted news, products, events, gift vouchers, updates, results etc. allow them to enter, update details, download relevant documents, all within their own page. This is a meaningful area that allows ease of communication and a relationship to be formed. If an area is relevant, members will come back, feel engaged and see the value of being a member.

You are able to track what is of interest via the advanced reporting tools in the staff area.

Members can also download a membership card on their smartphone. This gives access to their own area, plus can be used as an identifier for qualifications and events.

For Users:

Full CRM functionality with a comprehensive subscription module that is able to work with your organisations constitutional rules. Member information is easily retrieved and displayed.

Comprehensive reporting tools create data that is invaluable for decision making, showing what is popular, trends, and the direction to focus.

Easy to use, web based, users are able to access anywhere anytime. APT take care of the hosting requirements ensuring that the system is always optimized and backed up, taking the headache away from organisations.

Please contact us for a demonstration today.

LinkedIn

Ellis Whittam
01244 687640 / 07815 185301
Ellis Whittam

Ellis Whittam is a leading provider of legal advisory services to trade associations and membership organisations.

Our approach to working in partnership with membership organisations is simple. We want to achieve the shared objective of happy engaged members who really value their membership of your association.

We are not a mass market provider. We will work with you to understand your long term objectives and create compelling service propositions which add value and actively support your membership retention and recruitment initiatives.  Whatever your market sector and needs, we have the expertise, flexibility and experience to develop the right solution for your association and your members.

Providing a legal advisory service for your members for your members is now an essential part of any membership offering and adds real impact to your existing member benefits. Ellis Whittam can provide your members with access to expert, professional legal advice by a dedicated telephone number and email address:

  • Employment Law & HR
  • Employment Tribunal support
  • Health & Safety
  • Commercial Law
  • Tax & VAT
  • Employee Counselling
  • Bespoke Legal Expenses Insurance schemes

When did you last review your existing service?

It’s good governance to regularly review your existing provision to ensure that you are still offering the services your members really need and that you are working with the very best providers.  Ellis Whittam is a legal services provider which understands the membership sector.  We would be happy to assist in your review process to ensure you are delivering to your members the best value for money, and quality driven service .

Electoral Reform Services
020 8365 8909

Electoral Reform Services is the UK’s leading independent supplier of ballot, election and voting services. Our experienced advisors help hundreds of institutes, associations and membership organisations to engage their members and deliver good governance around key issues and decisions.

We know what it takes to engage voters and we coordinate around 3000 voting projects in the membership sector every year. Over a third of these are online, using our ERSvotes platform, and this proportion is growing.

Our election and ballot services for membership organisations include:

·         AGM, EGM and SGM related proxy voting and/or attendance

·         Database solutions

·         Research and analysis

·         Voting websites, engagement platforms and videos

·         Independent Scrutineer

·         Design, print and personalisation of voting material

·         Specialist material, including Braille, easy-read ballot papers and translation services

·         Dedicated project manager.

See how we helped the National Trust engage its membership, prior to and during their AGM.

Electoral Reform Services is part of the ERS Group. We work seamlessly with our sister companies:

MES – experts in engaging communities, members, patients and stakeholders
Modern.gov – a champion of good governance and paperless meetings.

See what the wider ERS group could do for you

MemberWise
0773 824 2338
MemberWise

The MemberWise Network offers support in recruitment, workforce development and planning. Whether you are an employer looking to strengthen your membership team or a professional looking for your next post, tap into our expertise to ensure you are getting the best support in this growing sector. Key services we offer include:

  • Jobs board – for employers looking to fill a post, or a job seeker looking for your next role
  • Recruitment support – for an independent representative on interview panels or other advice
  • Workforce development – for support in restructuring or introducing new services using existing staff resources
Caledonia Market Research
+44 (0) 20 85414692 / +44 (0) 7802 816 478

Based in London, we are a small, specialist, full service market research company, providing research insight and strategic direction to professional bodies, trade organisations, charities, academic institutions, publishers and other private sector organisations. Established in 2002, we have an in-depth understanding of membership organisations and the challenges they face. We work closely with our clients to ensure the results of each project provide bespoke, evidence-based insight to shape product, strategy and market development.

We offer a full range of qualitative methodologies (e.g. focus groups, online discussions, face-to-face and telephone/online depth interviews), in addition to competitor profiling, online quantitative survey work and market reviews. Client workshops, knowledge audits, and ideation brainstorms also play an important role in ensuring the research work we conduct is correctly aligned to our clients’ business needs.

Projects we have undertaken for membership organisations have covered research topics such as:

  • Member engagement/satisfaction
  • Idea generation for new products (e.g. e-learning, CPD support)
  • Communications research
  • Brand tracking/awareness
  • Product/qualification development
  • Online content feasibility studies
  • Benchmarking research (e.g. covering member value, satisfaction, expectations, needs)
  • Competitor profiling/design of competitor monitoring frameworks

We take on projects both large and small, and pride ourselves on providing a personal, tailored service, so please don’t hesitate to contact us to find out how we can help.

Higher Logic
020 3936 3142
Higher Logic

Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions and stay connected. Our goal is to help your organization with deeper engagement and meaningful interactions for your members. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

Follow us on Facebook and LinkedIn

Fellows Media
01242 259249
Fellows Media

Fellows Media is a full service agency based in the heart of the beautiful Cotswolds in Gloucestershire. We have over 25 years experience working with membership organisations helping them produce stunning magazines and websites and delivering substantial income from sales of advertising, exhibition space, sponsorship and subscriptions.

We offer the following services to our clients –

  • Design
  • Editorial services
  • Print
  • Mailing
  • Media buying
  • Digital marketing
  • Consultancy
Xcina Consulting
07515107005

Xcina Consulting provide high quality risk, technology, assurance and advisory services to organisations, large and small, across multiple business and not for profit sectors.

Xcina Consulting focus on business critical issues faced by organisations:

  • Governance
  • Risk management
  • Controls and internal audit
  • Organisational and business change
  • All aspects of technology risk management including cyber security, General Data Protection Regulation (GDPR), business continuity and Payment Card Industry Data Security Standard (PCI DSS)
eConverse Media

eConverse Media specialises in the strategy, design, development, launch and management of association websites and communities. We help member-based organisations increase engagement and retention, deliver new benefits, and develop sources of non-subscriptions revenue – all with the clear vision of enabling members to connect, share and learn.

eConverse primarily does design and development for associations using the Higher Logic platform for their online community or main website.

MAST ICT
01483 617224
MAST ICT

We are experienced CRM consultants focused on helping membership and fundraising organisations get the most from their database.

Get the support you need to maintain and enhance your membership, fundraising or CRM database, including full implementations, upgrades, improving functionality, automation, analysis, reporting and synchronising systems.

What makes MAST ICT unique?

Getting it right

By listening carefully, we specify and quote your project correctly first time, identifying the solutions and working on-site to maintain communication throughout.

A transparent approach

An open, honest and unbiased approach is embedded in our ethos to ensure you receive support, actions and deliverables based on what is right for your organisation.

The human touch

Your experienced CRM consultant will work with you to identify the issues and best solutions whilst speaking fluent human, without confusing technical jargon.

Industry expertise

Having worked within NFP organisations, our consultants truly understand your frustrations, challenges and barriers and how to overcome them with the least disruption.

Our products/services

  • System Reviews
  • Implementations
  • Upgrades
  • Process Reviews
  • Automation, Reporting
  • Business Intelligence
  • Integration.
The CV & Interview Advisors
0207 183 0938 / 07967 702 952

The CV & Interview Advisors provide career development resources / services to institutes, associations and their members. We work with over 20 UK and global professional bodies across a range of sectors. As well as paid for services that members can buy, such as CV writing, LinkedIn authoring and interview coaching; we also offer a range of free and valued added services such as free CV / LinkedIn appraisals, free online career workshops (webinars) and other forms of content such as articles, blogs, guides, videos and ask-the-expert sessions. Our services and content can be targeted at all levels, but we have a very strong offering for qualified professionals and executives.

Overview of products/services

  • Free CV / LinkedIn appraisals for members
  • Free (Institute / Association branded / co-branded) online career workshops (webinars)
  • Free articles, blogs, guides, videos and ask-the-expert sessions
  • CV writing services
  • Interview coaching services
  • LinkedIn authoring services
  • Career coaching

Our services can be integrated into your business on a co-branded or white-labelled basis. For example: we have developed a white-labelled CV writing service for a professional body within the NED sector; we have developed a suite of career services that are offered through the career hub of a global qualification / association; we run regular online career workshops for a UK-based chartered institute which are promoted as their own events but delivered by us (we do this for several membership organisations); we have developed some co-branded downloadable career guides for an association in the finance sector; we have created some career / personal branding videos for an organisation that provides resources to Executives globally; and we run breakfast seminars and talks for a leading banking sector body. Many of these initiatives can be offered through a freemium commercial model, which means the services and resources are free for our partners and their members.

dotmailer
07881 375 932
dotmailer

dotmailer is a leading marketing service provider with data-powered automation at its core. We’re passionate about shaping the omnichannel marketing space, and for nearly 20 years we’ve helped thousands of clients strategize their campaigns and drive real business growth.

Every one of our 300+ team is committed to making the platform the best it can be for our 3,000+ customers.

Our aim? To empower serious marketers with the tools and services they need to deliver meaningful customer experiences that generate outstanding results, every time.

Overview of products/services

  • Build and design beautiful emails in a matter of minutes
  • Automate your multichannel campaigns, such as a welcome series and post-purchase program
  • Deliver triggered messages like cart recovery emails and abandoned browse notifications
  • Segment your contact data based on preferences, web behaviour and order history
  • Retarget contacts through Facebook Audience and Google AdWords
  • Engage customers with transactional email and SMS
  • Create popovers to grow your marketing list
  • Capture important data through a preference centre
  • Keep customers sticky with personalized dynamic content
  • dotmailer’s on hand to lend a hand with creative services, program builds and campaign management
  • Enrich customer data through surveys that perfectly match your website
  • Extend features by adding extensions in the app directory
  • Integrate with first-class ecommerce and CRM platform
SilkStart
0207 101 4370
SilkStart

SilkStart Technologies, a subsidiary of Metasoft Systems, is an award-winning software-as-a-service (Cloud) organization specializing in the non-profit and association sector.

We serve a combined total of over 5,000 customers from all over the globe and have over 40 years of experience working with non-profits and associations to help them overcome their most difficult challenges.

SilkStart is a comprehensive and easy-to-use Association Management System (AMS) for member-based organizations and offers all the key capabilities that an Association needs in a single platform. It has been designed to provide a delightful experience for users engaging with you online, while maximizing internal operational efficiency.

SilkStart is GDPR compliant, runs securely on Amazon Web Services (AWS) and offers one of the broadest ranges of features for an AMS, including:

Member Management - Manage everything about your association's members. Create membership plans, collect dues, facilitate renewals, view member data, provide a member directory.

Event Landing Pages - Beautiful, useful event landing pages. Generate revenue and connect with your members. Showcase your event, sell tickets, offer discounts.

Communicate with Members - Automatically communicate with your members, send renewal reminders, event attendance reminders, receipts, invoices, etc. Or send newsletters with our newsletter tool.

Job Board - Generate revenue, help your members find jobs, become a hub for job seekers.

Collect Donations - Collect one-time or recurring donations. Online campaign management has never looked this good.

Create Beautiful Sites - Elegantly designed, mobile friendly websites that make your association stand out - built using the SilkStart Content Management System

With the introduction of SilkStart our customers have been able to significantly increase membership numbers and non-dues revenue, and cut down on administrative time and costs – all managed from the SilkStart platform

City Women, and the Design Research Society (DRS) are two of our UK SilkStart customers.

Global Hospitality Services
07487793031

GHS utilises our global networks and technology products to provide solutions to Hotels, Venues and Member Organisations.

MySales+ is a brand new CRM system designed to fulfil the unique requirements of Member Organisations at the most competitive rates.

Representing 180 independent hotels and venues across the world GHS will support you in finding the perfect location and venue for your next event.

GHS can offer your individual members special access to unique negotiated discounts across our portfolio of 180 independent hotels globally.

HUB
+44 20 3865 8071
HUB

HUB are business application developers based in London specialising in web design and
development, app development and cross–platform, service agnostic integration.

  • Business Application Development
  • Website Development
  • User Experience Design
  • Business Process Design,
  • Digital Strategy,
  • Managed Support Services
Fish Content Agency
0780 3617859/0203 488 0654

We provide everything that a professional, corporate, charity or consumer organisation needs to provide effective communications, build revenues and strengthen relationships with members. We deliver you improved reputation, retention, acquisition and revenue. We are Full Service if you need us to be or Plug and Play if not.

Fish creates engaging digital and publishing content that might be for a website, member emails, social media or a magazine. In short, we deliver all the publishing and marketing solutions that completely complement your in-house skills.

Our uniqueness is that Fish are part of The River Group of companies (www.therivergroup.co.uk). We therefore utilise the expertise, buying power and talent of large London content agency, but we deliver regionally with flexibility. It’s not London versus Local as you get the expertise of both agencies without the associated costs. This makes Fish extremely competitive on price whilst providing the highest industry standard of work.

We have access to over 164 staff across every discipline as well as an enviable network of regional and freelance resources. The River Group has a number of large membership clients including Diabetes UK, the Co-Op, Weight Watchers, the Ramblers and Everywoman.

 

  • Publishing
  • Design, Branding & Marketing
  • Media Sales
  • Strategic Advice
  • New Revenue Streams
  • Digital
  • Membership Campaigns
Core
+44 (0) 20 7953 3688
Core
A leading UK Microsoft Gold Partner, Core (CRM division, formerly known as Excitation Ltd), has built an established reputation for providing membership solutions in Microsoft Dynamics CRM and CRM Online, from initial project scoping, through implementation, to training and support.
We deliver CRM to membership organisations from trade associations to professional bodies to Chartered Institutes to Royal Colleges. Our clients include the Higher Education Liaison Officers' Association, the Horticultural Trades Association, the Chartered Institute of Housing and the Royal College of Ophthalmologists.
We offer:
• A team of accredited, experienced developers led by a Microsoft Most Valuable Professional
• The reassurance of Microsoft Gold Partner status
• Robust methodologies and a unique approach to Microsoft Dynamics CRM and CRM Online
• An accelerator designed for membership processes in the form of Core’s Membership Platform
• Our own developed data migration tools for secure and reliable data transfer
• Expertise in the full suite of Microsoft technologies (including SharePoint & Windows Azure)
• Requirements scoping, project management and user training
• Ongoing managed IT services including infrastructure and hosting if required
• 24/7 support desk
The key to a successful CRM project is finding a company that will work with your organisation’s needs and understand your challenges. At Core we embrace this. You will find us responsive, supportive and enthusiastic partners.
MPP Global
01925 591375
MPP Global

MPP Global delivers eSuite, the world’s smartest subscription & billing platform that provides membership organisations with the freedom to deploy flexible recurring revenue models and monetise their content.

eSuite provides next generation membership and subscription management and accelerates digital revenues, whilst future-proofing infrastructure capability. Our cloud-based PaaS model is a global framework that incorporates all platforms, devices, currencies, languages, payment types and territories, providing the flexibility and scalability that you need to grow.

With offices throughout the Americas, Europe, Middle East and Asia Pacific, MPP Global has an impressive track record of maximising customer lifetime value. Clients include Specsavers, Sky, The Times, Daily Mail, EFL, L’Équipe and The Racing Post.

eSuite has been designed for growth, our feature rich platform will make it easier for you to acquire more members and give them more control of their online account with a GDPR ready self service area and identity management. Our ability to add a paywall will let you automate access to member only content and minimise the sales effort required to encourage your customers to upgrade and purchase additional services.

Incentivise users to sign up and A/B test pricing, bundles & offers. Our SDK provides you with pre-built customer journey pages that work across any device and reduce payment friction making signing up a quick and easy process. By managing the full lifecycle of your members, we can also support you with preventing churn and retaining recurring revenues

  • Trials & Promo codes
  • Direct Debits, Card Payments, PayPal, Offline Billing & more
  • Flexible recurring billing & one-off purchases
  • One-click payments
  • Account upgrades & downgrades
  • Contracts, cooling off & grace periods
  • Group accounts & license overflows
  • GDPR & PCI DSS level 1 compliance
  • Social media sign-on
  • Member self-service & Membership CRM
  • Transactional emails & support log
  • Virtual terminal (MOTO)
  • Re-try rules & card updater services
  • Reporting, data feeds and dashboards
Felinesoft
07587 808582
Felinesoft

Felinesoft are software, web, CRM and app development specialists with 12 years digital experience, offering a range of services including business analysis, user experience design, software development and systems integration to support your everyday business needs.

We’re a Microsoft Gold Partner, skilled in developing upon a variety of .Net Content Management Systems. Our partnerships include the leading open source solution, Umbraco, and the enterprise level platforms, Sitecore and Kentico. We also specialise in Dynamics CRM, SharePoint and Mobile Apps with proven integration with third party systems.

See us on LinkedIn.

WillCreate
07933 545450
WillCreate

Our range of marketing services for the not-for-profit and membership sector can help grow your audience, generate revenue and improve your brand recognition across multiple channels, enabling you to optimise engagement, become thought leaders within your space and continue doing that great work that you do.

Whether you are reviewing your marketing, or just need a hand with individual marketing efforts, we’re happy to help you. Our partnerships vary from drafting and executing small campaigns to delivering fully detailed marketing plans that align with your organisation’s strategic objectives and ambitions.

Whichever route you take, we take the time to understand your organisation’s model, goals and challenges so that we can deliver tailored marketing solutions that allow you to raise your profile and reach more people, delivering true value and care where it is really needed, without depleting your resources or budget.

We specialise in:

  • Email Marketing
  • Website Design and Management
  • Pay-per-Click
  • SEO (Search Engine Optimisation)
  • Copywriting
  • Social Media Marketing and Management
  • Graphic Design
  • Print
  • Direct Mail
  • Advertising
SmartDebit
01276 851812
SmartDebit

SmartDebit help organisations of all sizes collect recurring payments across the UK and Europe. Established in 1998, SmartDebit are the leading Direct Debit service provider, processing more than 1.6 million transactions a month.

Our customers benefit from more accurate forecasting with monthly recurring revenue, while their members benefit from a simple and convenient way to pay with low monthly fees and fixed transaction costs, which reduce as you grow.

Our focus on security means you take advantage of your own ring-fenced trust account and your organisation's name showing on all members’ bank statements. Integrate your collection and back office process seamlessly through our modern REST API.

Sign up today on 01276 851812 and join our growing network of membership organisations, charities and businesses.

Join us on Facebook, LinkedIn and Google+.

GoCardless
020 7183 8674
GoCardless

GoCardless offers businesses large and small a simple way to take recurring payments in the UK and Europe. It is the UK’s leading Direct Debit provider processing £1 billion transactions for 20,000 organisations.

GoCardless allows membership organisations to set up Direct Debit payments online in minutes. It’s extremely low cost too, just 1% per transaction capped at £2, no hidden costs or minimum contract and integrated into all major accounting software platforms.

Sign up now and join thousands of other membership organisations here or speak to one of our specialists on 020 7183 8674.

Follow us on LinkedIn

Experian
07814 182 873
Experian

Experian is the world's leading global information services company.

Using our data management software and services we help organisations move beyond regulatory compliance – in our view the minimum obligation – and into creating better outcomes for their data-driven initiatives.

Organisations that maintain accurate, high quality data don’t just see better results for themselves, they keep their data subjects safe building loyalty, trust and relationships in the process.

As the data deluge continues, degradation becomes damaging. Experian Data Quality can perform health checks, landscape analysis, and readiness assessments for your ability to comply with regulations such as the General Data Protection Regulation (GDPR), especially in regards to Article 5: “Processing Personal Data” – pertaining to Data Accuracy & Integrity.

Services include:

  • Data Strategy consulting
  • Data Cleansing
  • Data Deduplication
  • Data Enrichment
  • Data Validation (postal address, e-mail address, mobile and landline numbers)
  • Data Matching
  • Single View of Customer solutions
Experian
07814 182 873
Experian

Experian isn’t a credit company.

We’re a data quality management company.

Using our data management software and services, we can improve your data quality through:

  • Data Cleansing
  • Data Deduplication
  • Data Enrichment
  • Data Validation (postal address, e-mail address, mobile and landline numbers)
  • Data Matching
  • Data Migration solutions

Experian Pandora & Aperture Data Studio, have been designed with the business user in mind, enabling access to data quality dashboards, automated Data Cleansing and an improved member experience through an enterprise Single Customer View.

Measure the business, risk and monetary value of your emails, addresses and phone numbers, whilst ensuring their accuracy and integrity using Experian Data Quality’s unique capabilities.

Member360
0208 1445211
Member360
Member360 is a consultancy that supports a range of charities, trade bodies and associations throughout the UK; delivering informed advice for the sector's key challenges and opportunities.

The ongoing focus is the current hot topic - GDPR regulation. In this area Member360 is advising a number of clients via differing models of support, which, combined; represent 1.5 million members.

As lead consultant Paul has 15 years of project and programme management experience coupled with over two years informed & accredited GDPR regulation insight. Advice and guidance is available for what member organisations need to do to get their people, processes and technology in a state of readiness for the GDPR journey.

Paul Dawson-Hart writes GDPR related blogs, hosts GDPR events throughout the UK and is currently working on product development with a number of software providers in the sector to deliver membership focused solutions/platforms for the challenges ahead.

If you need external help and steering on your journey to 'GDPR readiness' Member360 offer an external GDPR programme manager service with a variety of models to suit your organisation and the resource, if any, you are able to dedicate.

The service is underpinned by the newly updated British Standard BS10012:2017 PIMS (Personal Information Management System) which acts a gap analysis for GDPR readiness, alongside a suite of membership focused templated GDPR policies, procedures and form which integrate into your ISMS (Information security management system), if you have one.

Remember, GDPR shouldn't be approached with a single lens view, consideration is needed across processes, technology, data and people. Although GDPR is more an evolution in Data Protection, rather than a revolution; it's still a business change programme, impacting the entire organisation from Marketing to HR, Finance to Facilities and throughout your supply chain.

Lumi
+44 7500 760643
Lumi

Lumi is the leading player in software and real-time audience engagement technology worldwide. Lumi facilitates the smooth and reliable running of Annual General Meetings for listed companies, partnerships, unincorporated associations and other member-based organizations.

Based on proprietary, patented technology developed in conjunction with company registrars over several decades, Lumi provides software, hardware (Keypads) and applications that assist transfer agents, company secretaries and event organizers. Lumi’s exclusive app-based technology enables your meeting to go mobile. Whether an AGM, a virtual or a hybrid shareholder meeting, a legislative meeting or election, Lumi enables remote participation. Lumi helps you cut meeting costs while providing all the tools for the effective management and good conduct of your meeting.

Facebook
LinkedIn
membershipbespoke

“15% off for all memberwise members – Please quote “MEM15” when you get in touch with us.

The membershipbespoke group remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Over the last few years we have been able to craft our bespoke offering. We use our considerable expertise in successfully recruiting for positions across every department within a membership context. We are very proud to have placed candidates in over 145 membership based organisations and to have the only membership related candidate database in existence. This has swelled to over 9,500 candidates who are either working within a membership based organisation or have the desire, right aptitude and skillset to move from the private sector.

We operate and run 3 distinct brands:

membershipbespoke delivering contingent (no success no fee) recruitment solutions in membership organisations in the following departments (in no particular order): Membership/Sales, Membership/Customer Service, Public Relations, HR, IT, CRM/Database, Training/Certification, Finance, Marketing, Public Affairs / Lobbying, Digital / Social Media, Events / Conferences, Policy & Research.

membershipinterim is dedicated to finding interim or contract solutions for our membership partners. We have a wide and often exclusive network of interim consultants and departmental experts in all of the areas covered by membership bespoke. We are able to listen to the needs of our clients and find people with the expertise to come in and make a real difference quickly. They can often help to engender change or come in and provide much needed cover for maternity, long term illness or short term cover required for any other reason. membershipinterim was born out of the need for membership organisations to manage costs and to find interim or temporary cover much cheaper than is usually available through other recruitment companies.

membershipleaders is dedicated to filling the more senior roles in membership organisations. Over our time in membership our network of leadership talent has become second to none. We are able to utilise search and selection methodology to find the right leaders to take either departments or whole organisations forward. As we firmly believe in offering value for money and creating solutions which are as effective as other Head Hunting firms we are able to conduct Search projects at a fraction of the cost and still operate under a no success no fee framework. There is no risk in consulting us. We are extremely discreet and can operate with utmost professionalism utilising the most ethical approach to recruitment around. Why pay retainers at extortionate levels when we can do it faster and cheaper whilst still representing your organisation with professionalism and safeguarding your corporate image? Salary ranges for a leadership section tend to range from £50k to £120k.

Find us on LinkedIn

CPL
01223 378 008
CPL

CPL is a leading content agency with a focus on membership communications. We create inspiring content that helps membership bodies tell stories and create a feeling of belonging with their community, whatever the channel. Our team of 50+ includes editors, designers, digital developers, videographers, journalists, as well as a media sales team.

If you're grappling with how best to communicate with your current or potential members, or looking for innovative ways to increase and manage your commercial advertising and sponsorships, we can help.

We offer services in:

  • editorial
  • design
  • media sales
  • production
  • print & mail management
  • video
  • content strategy
Fonteva
+44 20 7118 1515
Fonteva

Growing and retaining your membership. Amplifying your reach. Activating the power of a one-of-a-kind community – Fonteva Membership is the leading association management software and the only true-cloud membership solution recommended by Salesforce.

With a flexible point-and-click interface and the power of Salesforce – the world’s #1 CRM – behind it, Fonteva Membership offers all the features that member-based organisations require to develop and nurture constituent relationships, manage events, measure engagement, drive collaboration, and achieve their mission.

Key features:

  • Member CRM
  • Customisable Member Join / Renew Workflows
  • Member portals
  • Online Communities, microsites
  • Member Directories
  • Certification + Accreditation
  • Engagement Scoring & Badging
  • Form / Questionnaire Builder
  • eBusiness
  • Revenue accounting
  • Reports & Dashboards
  • Perfect for medium/large organisations with 10+ staff users
Fonteva
+44 20 7118 1515
Fonteva

You already know how powerful Salesforce is, but did you know that you can also use it to manage your events? Fonteva Events is a full-featured events management solution and 100% Native to Salesforce, which means if you know how to use Salesforce, you can easily use Fonteva Events.

From online registration to sponsor and vendor management, building agendas and planning logistics, Fonteva will integrate seamlessly into your events operation, turning Salesforce strength into intuitive and accessible functionality.

Key Benefits:

  • Keep track of sponsors, venues, sessions, speakers, registrations, and exhibitors
  • Easily customise registration forms for each event
  • and public registration
  • Private Securely process payments
  • Personalised pricing achieved with our pricing rules engine
  • Built 100% Native to Salesforce, Fonteva Events works with your CMS
  • Eliminate data transfers or manual re-keying by capturing all event data in a single system
  • Fully customisable and branded registration websites
  • Enable affiliates to create local events or localise national events
  • Capture all event metrics in a single report and analyse the success of your events
Brightelm
0117 427 0106
Brightelm

Brightelm delivers specialist event services specifically for associations and not-for-profit organisations across the UK.  Our clients include those that use us as one-off-support to those that outsource entire workflows.

We believe in embracing technology and working in a sustainable manner in order to deliver the optimum levels of ROI.

When using us to support their events programmes our clients have experienced improved productivity, increased revenue, decreased costs and most importantly engaged members.

Rob Eveleigh, our Managing Director, is a Full Member of the Association of British Professional Conference Organisers (ABPCO)

Contact us to find out how we can help you.

Our services are split into seven separate disciplines:

Project Management – timelines, resource planning, financial acumen

Sponsorship – strategy, product development and acquisition

Event Marketing – strategy, planning, campaign development and operations

Content – including speaker & programme management, abstracts process

Delegate Services – registration, accommodation and delegate technology

Logistics – venues, suppliers, social programmes

Exhibitions – exhibition management, contractors, sponsor support

Contact Us

Comotion
+44 (0)798 447 1258
Comotion

Comotion, part of the Freeman family of businesses, is a strategic growth consultancy that has recognised expertise in the events space. It was founded on the principle that in the ‘age of the customer’ successful solutions require a blend of “Commercial” and “Emotion” (Com-otion) in their application.

To succeed in this new world, your association needs to truly put the member at the heart of everything you do. This requires an obsession with your members, an excellence in how you run your operations and a rigor in managing your finances that together will deliver sustainable growth

How can we help you on this journey? By arguing with you. By pushing you into uncomfortable places. By making you work in challenging ways. By forcing you to ask difficult questions whilst providing brutally honest answers.

Why? Because we are partners, not suppliers. As partners, we also inspire you, bring magic and fun to your journey and leave you with a new way of working that truly puts the member at the heart of everything you do.

Each client is unique, and we deliver a customised approach drawing on our four core offerings:

Creating your Strategy

  • We help you define a customer-led, sustainable growth strategy based on a rigorous view of the market you serve, and identifying and serving the needs that will drive success

Member insights

  • We help you understand your audience on a human level; their needs, wants, hopes, dreams and fears. We can create robust personas and journey maps, then design new experiences for them

Supporting your Transformation

  • We help you change your DNA to become a customer-led, digitally-driven business

Developing your Talent

  • We help you upskill existing staff and bring in new expertise
Hampton Medical
07432 731913

Hampton Medical is a creative thinking Professional Conference Organiser, integrating in-house design and marketing capabilities with digital communications and event technology to help associations enhance engagement with the communities they serve.

Our approach is to invest time to understand our clients’ mission, vision and member value proposition and then work as an extension of their organisation to provide flexible, forward thinking and cost-effective meeting and engagement solutions.

  • No obligation advice - Integrated communications, commercial strategy, event format, brand identity, modernising
  • PCO - Revenue generation, financial, speaker, abstract, poster, registration and full-event management
  • Marketing & Communications - Strategy, event promotion, digital marketing, social media, PR, data & analytics
  • Exhibition Management - CDM, safety & security, exhibitor & floorplan management, venue & supplier management
  • Creative Thinking and Design - Brand & logo design, website design & optimisation, set, stage & environment design

It all starts with a conversation.

Qustodian
+44 7977 263 757
Qustodian

Qustodian is a new UK digital media company, specialising in user-driven digital communication between people and organisations.

What is it?
Qustodian is a direct to member digital communications channel operated by you or as a managed service, delivering personalised messages to members via your branded ‘white label’ app or your website. Created by you or us with our simple admin panel, interactive messages are delivered in a snackable, time-filling format, proven to deliver 50%+ engagement rates. Higher engagement leads to more involved members and a better understanding of their needs.

What can it do?
The Qustodian platform includes all the tools to deliver fully engaged members, to address many of the digital challenges facing today’s membership organisations, including:

  1. Increase digital engagement rates: with a dedicated app, including notifications, rich content and rewards.
  2. Accurately measure every member interaction: by activity and to help personalise subsequent communications.
  3. Identify member “personas” and their “journeys”: with direct response questions.
  4. Build & manage a new communications plan by persona: with personalised user segments.
  5. Create delightful member experiences: with our rich-media, drag-and-drop message builder.

Qustodian can also be used for Continuous Professional Development (CPD) activities (eg. training module alerts, videos, tracked completion, including Q&As).

How does it work?
We’ll set up and publish your app, or with our simple tool kits you can embed an ‘inbox’ section into your existing app or website. We’ll then:

  1. Agree a message communication schedule and create messages to engage, profile and develop personalised member journeys.
  2. Help you promote the app through your existing channels (email, social, events etc).
  3. Manage the service with scheduling, publishing and reporting.

At any point you can take over operation via our SaaS service once you have proven the value of higher member engagement levels. It is non-technical by design, so that anyone can use it.

Optionally, we can integrate the Qustodian communications database with your existing CRM database to prevent further unnecessary silos of membership data.

How much is it?
Qustodian is a SaaS solution that has been created to be affordable for any size of membership organisation, with managed service trial packages available.

Want to know more?
View our demo for Membership Organisations with the link below, or watch our 90 second intro video at www.qustodian.com.

ASL
020 8253 4500
ASL

ASL is an Association Management Company and offers a range of services to trade associations and professional groups. Our model can offer a cost-effective alternative to having an office and overheads costs, allowing you access to a full-time office for a part-time price. Our team has a wealth of skills and experience which allows you to further develop your association efficiently with us.

ASL provides a complete support service running all aspects of an association or we can tailor services to fit the organisation’s requirements. For most of our clients this will typically cover:

  • membership
  • finance
  • meetings and events
  • marketing
  • websites

We have extensive experience in the leadership and management of trade and other membership associations; and specialist skills in event management, publications, graphic and website design, certification schemes, standards work and governmental affairs. We are always interested in hearing from other associations who are looking for additional help and support as they develop.

Clubetter
Clubetter

Clubetter is a fully bilingual club membership portal which allows grassroots clubs, societies, community, professional and business groups to communicate and work efficiently. Simplify your membership for you and your members!

The Clubetter app saves considerable time and effort for those smaller, grassroots clubs and groups that might have limited access to the most up to date technology, and whose communications and marketing resources are in short supply.

It is helping clubs and organisations across a range of sectors, including local sports clubs, faith groups, voluntary organisations, professional services and arts/culture groups.

Clubetter is a mobile-friendly, fully bilingual membership app (EN|CY) which allows you:

  • To take online payments;
  • Create a better workflow;
  • Manage your members and contact records securely;
  • Communicate with your members via email, SMS & Push Notifications;
  • Create your own drop box to manage your documents,
  • Organise events & news
  • Create online discussion boards.

As a Welsh business it was important to Datris that Clubetter be the first fully bilingual membership app available in the UK. The platform is currently available in both English and Welsh so that it is fully accessible across the country, and further languages are due to be added as membership use expands

We have created a membership platform that would truly make club organisation better, by being easy-to-use and intuitive for grass roots leaders. The app is designed to save time on admin duties like arranging club activities, events, keeping members updated and sending out news alerts.

Clubetter also helps to increase revenues and keep membership payments as straightforward as possible by implementing a simple, in-app payment system.

Join us on Facebook and LinkedIn

iFINITY plc
iFinity

The iMIS CRM and Engagement Management Solution is one of the leading association software choices worldwide and perhaps the best web based platform product for associations.

iFINITY is the UK’s only Premier Authorised Sales and Implementation partner for the leading iMISCloud and iMIS20 software solutions.

In order to meet the growing demands of these organisations for specialist technology services in the UK and EU, with needs for CRM, Finance, Commerce, Events, E-Marketing, Education and Engagement iFINITY plc has now established a Flagship iMIS Enterprise Solutions Centre. This sees iFINITY become the sole UK Premier Authorised Solution Provider.

Since 1994, and based in London, iFINITY has served clients throughout the UK as well as Spain, Ireland, Switzerland, Zambia, South Africa, USA, Canada, Australia, New Zealand. We have been providing solutions to a wide range of global trade associations, professional bodies, regulatory organisations, charities, societies and associations.

iFINITY have a long and successful history in devising and delivering innovative solutions based on the iMIS Engagement Management CRM to transform the organisations we work with to become highly efficient and effective in the delivery of their strategies and objectives.  Staff value the pragmatic approach we bring to all engagements, delivering value for money services.

  • iMISCloud and iMIS 20 solution sales for enterprise or smaller associations and charities
  • WebDesign and deployment for Public Facing or Member Self-Service WebSites
  • A range of training programs and packages to build skills
  • Regular pro-active performance checks and assistance with harnessing IT to meet goals
  • Membership and Events APPS for Windows and Android

The business was formed by Chief Executive, Russell Franks who has substantial experience, and a respected reputation within the not for profit community in the UK and globally. Since 1994 iFINITY’s success has been recognised by ASI as a winner of many iMIS innovation awards, member of ASI Chairman’s Circle and Gold Level Sponsor of the international iMIS user group.

What does this new arrangement mean for you? You may be an organisation using iMIS or an organisation investing in new CRM technology or an organisation simply trying to figure out how to move forward from old CRM technology to something more suited to the demands and rigour of running a not for profit organisation in today’s fast moving environment. These can be tough questions to answer, particularly as technology is critical to your success and can swallow up large sums of money with inappropriate advice or direction.

iFINITY can help.

This new approach and partnership will allow iFINITY to respond in a personal way to your needs at whatever stage you may be, drawing on our expertise and knowledge.

You may, for example, require informal advice and guidance as you consider the suitability of your existing CRM systems as they fail to enable your strategies to be delivered. You may be looking to replace your iMIS vendor and are looking for an alternative provider to assume full responsibility for your system quickly, without fuss, putting in place a precisely tailored support package reflecting your budget and staff expertise. It could be that you are about to embark on a formal procurement exercise, with or without a consultant, and want to include iMIS in your process. You may be looking to extend your iMIS system and need a partner for a specific project.

iFINITY specialise in all of the above, every day. No project is too big, nor too small. We provide a total, end-to-end personalised service, working with you every step of the way to design and implement a system specifically for you. We recognise that every client is unique and needs a focused approach. There is no such thing as a standard approach, particularly for implementation.

We have a strong team, many of whom come from professional body, charity and not for profit environments. We have an intimate understanding of the community and the challenges of delivering technical projects in such environments and we would be delighted to speak with you without obligation

If you would like to see iMIS in action or discuss how you can benefit from the high ROI and low cost of ownership offered by the iMIS platform please get in touch.

We would like to hear from you if you have any RFI or ITT working alone or with a consultant. If you have done your research and already know iMIS is high on your shortlist then please do contact us and let us show you what all the fuss is about and why iMIS is right for you and your future.

Gordon Brewster Head of Sales [email protected] +44 7897 275 133

Russell Franks CEO [email protected] +44 7976 379702

Results Direct Mobile
+44 20 3473 3100

Results Direct Mobile is proud to be the official Event App Provider for Digital Excellence 2018. Visit our site to learn about the MemberWise app and request a complimentary Event App Success Kit. Our Eventsential mobile event app and Engagefully year-round engagement app are used by 200 top organisations including The OR Society, International Association of STM Publishers, and The Rhodes Trust. Our apps support events in 20+ countries.

Meta Capability
07813 323230

Meta Capability offers cloud based mobile next generation learning and development technology, CPD and career management platforms for members of professional bodies. We engage, retain and grow your membership.

Overview of products/services:

A member centric digital strategy starts with understanding the exact needs of your members and creating simple engaging user experiences. By providing bit sized assessment opportunities which drive personalised digital learning pathways, rewarded with digital badges, we create an addictive environment enabling you to retain and grow your membership. CPD and career progression tools that work on any device, such as the one we are developing for the Royal Institute of British Architects (RIBA), also enhances their engagement and dependency with your membership body.

6 months after launch one of our membership clients achieved:

  • 11,626 total assessments completed
  • Reports had been viewed 42,529 times
  • 4,800 unique visitors, 8,713 visitor sessions, and 86,510 page views

That’s what you call engaging and growing your membership!

CBA Events
CBA Events

A full-service event management company, CBA Events established 2001 design and deliver meetings and events across the UK for a wide range of clients.

Our main services include free venue finding, event management supporting with all aspects of the event, audio visual production and filming, event websites, registration and badging, event apps, awards ceremonies, teambuilding, bespoke events, supplier management and more.

Finding the right venue in the right location at the right price is our focus, regardless of location, budget, style, duration, numbers, purpose and objectives. We constantly save clients time and money and build relationships to become an extension of their team. We’re efficient, creative, fun to work with, have extensive hotel and venue knowledge, great buying power, and offer advice and support along the way whilst never taking away any of the decisions from you.

We’re an experienced team of dedicated individuals, passionate about the industry and the success of your next meeting or event.  No event is too large or small, no challenge turned down. We’re proud of our team, organic growth over the years and client focused approach and what’s more, we love what we do.

For more information, visit www.cbaevents.co.uk

Tel: 0333 241 2890

CBA Events is proud to be the MemberWise Official Partner for Venue Finding.

Quote ‘MemberWise’ to ensure you gain access to the best possible membership organisation/association service and rates.

Abacus
Abacus

Abacus is an award-winning Software as a Service (SaaS) provider with unique proprietary Customer Data Platform (CDP) and Digital eXperience Platform (DXP) offerings. We help brands and communities improve revenue and engagement with personalised digital experiences and offers.

With over 20 years of experience enabling digital transformation, our specialist platforms and services manage digital content, websites, paywalls and subscription bureaux provide sophisticated Single Customer View and membership engagement functionality for major professional institutions and brands.

Our platforms provide our clients with:

  • actionable insight through a multi-channel Single Customer View
  • GDPR-compliant personalisation with consent
  • flexible interoperable digital UX

Webvision Cloud is a GDPR-compliant Digital eXperience Platform, comprising a professional mobile-friendly website, an enterprise-class CMS and a market-leading audience engagement database – all in the cloud. The hierarchical preference centre (Compliance Hub) keeps track of all interactions with your customers so that your organisation can demonstrated lawful consent and ongoing engagement (for legitimate interest).

ADvance is our award winning SaaS customer data platform (CDP), comprising a GDPR-compliant multichannel single customer view, customer identity & access management (CIAM) and e-commerce system in one.  Combining data from multiple sources allows powerful insights and segmentation to drive dynamically personalised offers and experiences, improving customer engagement and propensity to buy.

Case Studies/Clients: Royal Society of Chemistry, Royal Pharmaceutical Society, The Law Society, IOP Publishing, Chartered Institute of Housing, Royal Society of Chemistry and the British Film Institute.

Find us on Facebook and LinkedIn

Starkweather Association Services LLC
07500 016031

Starkweather Association Services is an Association Management Company (AMC) that specialises in technical adoptions, IT and operational support. Since 2006, Starkweather has advised over 80 associations from Africa, the United Kingdom, across the United States to Australia and New Zealand. Starkweather provides discovery for organisations preparing to transition their technology platforms, change management for technical adoptions, implementation support, and operational optimisation. We are Community Brands’ YourMembership preferred adoption partner.

We are an AMC that focuses on the development of agile associations through operational and technology change.  Effectively, we are in the business of organisational development through IT change.

Starkweather recognises that technology change requires behavioural change which leads to cultural change.  Thus, organisational development and change management are the keys to any successful technology adoption.

We provide a suite of services to improve operational efficiencies and facilitate community growth. Focusing on member journeys, we bring IT, membership architecture and smart design together to create engaging user experiences. Starkweather supports the team through custom training, process mapping, agile project management, direct debit solutions, data cleaning, reporting, custom documentation and other essential services.

Additional services include:

  • In depth discovery and roadmap process – GAP analysis, priority chart, roadmap
  • Financial services, including direct debit assessment and solutions
  • Discovery and operational optimization – capability maturity for associations
  • Change management
  • Agile project management
  • Digital transformation
  • Process mapping and project management
C2 Software
01382 723040
C2 Software

C2 specialises in business transformation solutions for membership organisations. 

Subscribe 360 is at the heart of our solutions, powered by Dynamics 365 and the Microsoft cloud.

Our solutions and expertise include subscription management, self-service portals, invoice generation, online payments, event management, publication & product management, and full integration with systems such as financials, document management & marketing automation.

We have extensive experience of working with membership organisations throughout the UK.

The key features of Subscribe 360 include:

  • Manage all aspects of the company and individual-based memberships
  • Capture all interactions with members, building an activity history including calls, emails and web interactions
  • Process and manage membership applications
  • Member self-service options via a powerful online portal, including online event booking
  • Manage membership renewals
  • Promote and manage conferences, events, webinars and workshops
  • Accept online payments from all major providers e.g. SagePay, Stripe, Pay360
  • Automate routine tasks e.g. invoice reminders, event booking confirmation
  • Develop, issue and analyse member surveys
  • Integrate with financials, including Xero and Sage
  • Group and Committee management
  • Targeted marketing campaigns, including integrated email marketing

C2 offer a wide range of services to ensure that we can offer the complete Membership Management solution.  Services include:

  • Requirements and scoping consultancy
  • Solution architecture and design
  • Dynamics 365 customisation and configuration
  • SharePoint customisation and configuration
  • Custom software development
  • Data migration strategy and execution
  • System and user support services
  • Tailored solution training
  • Licensing and software advice

Contact Us

KCS
KCS

KCS provide Professional IT Support for both on premises and Cloud systems nationwide.  We have an Ethical Business Model which means we extend a discount to not for profit organisations – and therefore members of MemberWise.  We are Microsoft Certified and provide fixed price contracts with 24/7/365 support from a trusted team.

Overview of products/services

  • IT support
  • IT Infrastructure
  • IT strategy
NetXtra
01787 319393
Netxtra

NetXtra deliver creative digital solutions to empower organisations in the not-for-profit sector to effectively engage with their audience online. We develop beautiful intuitive websites and are respected as a leading provider of complex integration projects and business intelligence solutions that streamline processes and enhance your online interaction.

To find out how NetXtra can support you please call 01787 319393.

Follow us on Facebook

Deeson
+44(0)7771 701902
Deeson

Deeson’s multidisciplinary teams have been successfully delivering high profile content managed websites and digital platforms since 2001. We’ve specialised in Drupal and other open source technologies since 2007.

We design, build and manage transformative platforms for some of the biggest brands in the UK.  Our portfolio includes Taylor & Francis, Royal Collection Trust, Barnardo’s, Imperial War Museums, National Crime Agency, Johnson & Johnson, ITV, BDO, and Robbie Williams. Membership sector clients include Association of Colleges, Chartered Institute of Building and the Society and College of Radiographers.

As one of the UK’s largest independent Drupal and SaaS specialist agencies, we’re proud of our unique organisational culture and approach and our permanently employed team of experienced thinkers. Our skills and competencies ensure our work is grounded in business insight, technical expertise, creativity, UX, and design.

Proven project process: Deeson has an excellent reputation for web software delivery. As we’ve expanded our strategic offering we have established a robust methodology known as the Deeson Agile Framework. This is both flexible enough to meet the needs of each client and consistent enough to ensure that we always deliver to a high standard.

Leading open source agency: We believe in the power of open source technology. We support our team members to contribute to open source software including Drupal, WordPress and Laravel. As well as maintaining popular contributed modules such as Group and Warden, we have made numerous contributions to both Drupal 7 and Drupal 8 core and are consistently in the top 5 UK contributors.

Safe pair of hands: Everything we do at Deeson is about making sure we deliver the highest quality websites and digital products for our clients. We are independently audited and hold ISO9001, ISO27001 and CyberEssentials Plus accreditations.

TestReach
+44 (0)20 34758684
TestReach

TestReach is a complete online assessment solution that can deliver any type of exam online, anywhere in the world, at any time, with complete security and integrity. The application allows you to ‘switch on’ remote invigilation (online proctoring) whenever it is required, to have formal exams invigilated in real-time over the web. With intuitive software for writing great assessments, as well as advanced marking and reporting features, TestReach covers all your assessment needs in one easy-to-use and scalable solution.

Rubicon Marketing
0117 9575400

Rubicon Marketing is a full service agency specialising in providing membership organisations and trade associations with intelligent design & marketing solutions for both online and offline channels. Over 20 years’ experience delivering content and collateral across the whole membership mix, from acquisition through to retention – consistently adding value to any organisation’s membership offering.

Our clients include the National Landlords Association, the British Association of Removers, mydeposits, the Hamilton Fraser Group, the Ornamental Aquatic Trade Association, the Immigration Law Practitioner’s Association and the UK Association of Letting Agents. We also work for a number of charities including The Office of Sexual Health, SARSAS, the Survivor’s Network and Womankind.

Offline: Branding/rebranding; Magazine publishing; Event graphics & production; Advertising sales; Brochure and leaflet production; Newsletters and Print management.

Online: Website UX, design, build & SEO; Email marketing; Online advertising; Social media content creation, Prezi presentations, Animation.

Strategic: Marketing strategy; Market & competitor research and analysis.

Membership Plus

Established in 2002, at Membership Plus we have almost 120 Membership Organisations who choose to work with us.

We’re unique as MEMBERSHIP MARKETING SPECIALISTS providing design, print and mailing solutions to our clients with over 50 working with us on their on-going mailing programmes. Handling Membership Renewals/Reminders programmes, Membership Cards (Including Biodegradable Cards), Welcome Packs and other membership / supporter related projects is what we do. We provide the solutions to work in partnership with you on your membership development.

Our clients include the British Museum, Chartered Institute of Building, Equity, Federation of Small Businesses, Prospect, Coeliac UK, Royal College of General Practitioners and the Royal Opera House to name a few.

Call us on: 01227 741066
Email us at: [email protected]

Or visit our website on www.membership-plus.co.uk

For a free review of your membership scheme, please contact Steve, James or Becky at Membership Plus.

FlexRM Limited
0203 764 6730
FlexRM

FlexRM Limited specialise in customising and configuring Microsoft Dynamics CRM/365 to meet customer requirements. A solution that is implemented well will make business operations more efficient enabling companies to streamline processes and drive revenue. Our experienced team have worked across multiple industries and have a wealth of experience working with Membership organisations, Event organisations and Local Government.

FlexRM have recently delivered a solution for the Association of University Administrators (AUA) to manage their Memberships, Events, Qualifications and CPD. AUA also administer 3 other membership organisations Memberships and Events bookings. AUA were previously using a CRM system that was no longer fit for purpose and selected both Microsoft Dynamics 365 and FleXRM to deliver their new CRM system.

The Professionalism Group
07968 583098

Susie Kay and The Professionalism Group specialise in providing Governance excellence for the membership and associations sector. We will help you to review and refresh your Governance arrangements and structures for maximum effectiveness, identifying changes required and easing the implementation process.

We will partner with you to build exceptional boards and board performance, thereby providing the best possible support for your staff in delivering services to members. The professionalism in your organisation will secure the public's trust and your own reputation.

Additional advice and consultancy services include:

  • Expert Facilitation for complex or difficult meetings, workshops, team and training days
  • One-to-one Mentoring for Chief Executives and other members of staff
  • Objective Reviews of your internal functions/activities
  • Streamlining procedures to ensure optimum use of valuable resources
  • Support in embedding Professionalism to drive best practice.

MemberWise Ambassador - Governance / CPD

MemberWise offer: 10% discount off first consultancy project* (New clients only)

ACHORDA
ACHORDA

The ACHORDA team have over 20 years’ experience in helping membership organisations bring unity to their I.T. systems, online presence, staff and members through expert advice and superior bespoke software solutions.

We create membership websites that look beautiful AND deliver exceptional performance. Websites/extranets that provide an engaging, personalised UI to the public and that can automate as many business tasks as you need behind the scenes… imagine that.

At the core of our solutions is the Umbraco CMS. ACHORDA’s team are all Certified Umbraco Professionals and know exactly how to use Umbraco to bring you the best possible editing and security features, all backed by Umbraco’s trusted support and community.

We can integrate with your existing systems, or help you start from scratch. Whatever way you need to work we can help you find the most effective, profitable and future-safe solution for your organisation to meet that all-important budget.

ACHORDAmembership I.T. solutions are tailor-made to overcome each organisation’s unique challenges.

  • Extranet
  • Intranet
  • Member engagement
  • Integrated systems
  • CMS
  • CRM
  • Secure database
  • Event management
  • Online payments
  • Self-service portal and more

Whatever challenges your organisation faces, we’re here to help you succeed.

Find us on Facebook and LinkedIn

Advanced Solutions International (ASI)
+44 (0)20 3267 0067 x5409

iMIS 20 is the top-rated association and membership management solution in the world. By fusing database management and web publishing in a single engagement management system (EMS)™, iMIS 20 empowers you to consolidate data silos, reduce complex database-web integration needs, improve member intelligence, and drive continuous performance improvement.

Manage member data, email communications, events, certification programs, product sales, fundraising campaigns, online payments, your website, and more in one cloud-based system. Easily get a 360 degree view of your members to get the insights needed to drive retention and growth.

Subscriber offer: 10% off the initial set-up fee/support contract for iMIS implementation

Find out more...

Compare 2 Compete
+31 71 3020302

Compare 2 Compete Online Benchmark Software produces and delivers benchmark software with which trade assocations can easily set up and execute a benchmark among their members. We will help you to create a successful benchmark.

Combo Benchmark is an online benchmark system in which you set up a questionnaire, frequency, participants etc. Then you ask the participants by integrated email to submit their data. After submitting data the participants generate online real time reports in which they can compare themselves with relevant reference groups.

Advantages for you as a benchmark manager:

  • Easy set up of a benchmark
  • Possible to have a benchmark online within one day
  • Custom made benchmark within a standard system
  • Saves lots of time in executing a benchmark
  • Created lots of value in reporting to participants
  • Increases membership engagement

Facebook

TC Events Consultancy
+44(0)7980 853178

I, Tracey Cunningham, have been delivering smooth, professional, quality events in the UK and internationally for almost 20 years.  Based between London and Edinburgh, I am extremely fortunate to work with many fantastic companies and organisations and I take new learnings from each and every event I’ve produced.

I use my many years' experience to offer consultancy services to organisations wishing to review their existing events programme.  Be this t