Comotion, part of the Freeman family of businesses, is a strategic growth consultancy that has recognised expertise in the events space. It was founded on the principle that in the ‘age of the customer’ successful solutions require a blend of “Commercial” and “Emotion” (Com-otion) in their application.
To succeed in this new world, your association needs to truly put the member at the heart of everything you do. This requires an obsession with your members, an excellence in how you run your operations and a rigor in managing your finances that together will deliver sustainable growth
How can we help you on this journey? By arguing with you. By pushing you into uncomfortable places. By making you work in challenging ways. By forcing you to ask difficult questions whilst providing brutally honest answers.
Why? Because we are partners, not suppliers. As partners, we also inspire you, bring magic and fun to your journey and leave you with a new way of working that truly puts the member at the heart of everything you do.
Each client is unique, and we deliver a customised approach drawing on our four core offerings:
Creating your Strategy
- We help you define a customer-led, sustainable growth strategy based on a rigorous view of the market you serve, and identifying and serving the needs that will drive success
- We help you understand your audience on a human level; their needs, wants, hopes, dreams and fears. We can create robust personas and journey maps, then design new experiences for them
Supporting your Transformation
- We help you change your DNA to become a customer-led, digitally-driven business
Developing your Talent
- We help you upskill existing staff and bring in new expertise
Iroko Consulting is a niche consultancy working with membership and not for profit organisations to support sustainability and growth.
We understand the membership sector’s challenges to remain relevant to current members whilst attracting new members from the UK and overseas; deliver services through traditional and new digital channels; ensure consistent operational excellence; recruit, develop and retain skilled people and engage effectively with employees, volunteers and stakeholders.
Although membership bodies may share some characteristics, we know you need more than an off-the-shelf answer. We provide tailored expert advice and support to develop strong leadership teams, collaborative working, and maintain a highly skilled and motivated workforce. We start by spending time asking questions and listening to potential clients so we understand your drivers for changes and what you are looking to achieve.
Consultancy and advisory services include:
- Strategic HR/Organisation development projects
- Facilitating meetings, workshops, away days for Council/Boards and senior leadership teams
- Building and developing teams, cross team relationships
- Learning and development covering leadership, management and business skills
- Skills gap analysis and team structure reviews
- Recruitment support for senior appointments to Management teams/Board
With over 20 years’ experience working in the membership and not for profit sector, Jenny offers practical solutions to help improve operational effectiveness, develop services and improve organisational capabilities and capacity.
For an informal and no obligation discussion about how we can work with you please contact [email protected]
We are pleased to offer a 10% discount to Memberwise organisations (new clients only).
Purple are an independent management consultancy who work with membership organisations embarking on a change journey to support the delivery of business objectives with the correct use of people, processes and technology.
Our services include:
- Membership Journey Mapping
- Digital Strategy
- Business Process Improvement
- Technology Consultancy including; CRM/ERP, Cloud, Business Intelligence & Unified Communications
- Change Management
SQA is an international leader in education and training with a global reputation for quality and service. We are a non-departmental government body with over 100 years’ experience in developing, assessing and awarding qualifications. We help organisations to realise their potential and achieve their ambitions.
We have a wealth of expertise in a host of key areas, advising and delivering solutions which can support your development including:
- professional standards
- assessment design and delivery
- marking results & certification
- qualification development and quality assurance
In addition, our customised awards service will enable you to develop bespoke qualifications.
Join us on LinkedIn.
haysmacintyre is a UK top 30 firm of chartered accountants and tax advisers. All of our 35 partners and 220 plus staff are located in central London – from where we provide advice to businesses, charities and not for profit organisations and individuals across the country and internationally. Our client delivery is enhanced by in-depth understanding of our clients’ sectors and our Professional Institutes and Membership Bodies (PIMBs) team is a key component of our not for profit business. We work with over 100 PIMBs clients including professional institutes and membership organisations, national governing bodies of sport, members’ clubs and national trade associations.
haysmacintyre was named ‘Audit Team of the Year’ at The British Accountancy Awards in 2017 and ‘Mid-Tier Firm of the Year’ in 2014. These prestigious awards recognise our commitment to service delivery, our innovative approach to the services and importantly, adding value to clients through our audit approach. We have also been selected as finalists in ‘Best Employer’ and ‘Tax Team of the Year’ categories in these prestigious awards.
Through our best in class accountancy, external and internal audit, corporate tax, VAT, employment tax, company secretarial and structuring and suite of business support services, we help our clients fulfil not only their compliance obligations, but also solve problems, grasp opportunities and achieve their goals. We base our ethical services on a deep understanding and application of current regulations and legislation and a full appreciation of our clients’ requirements and ambitions, which we combine to create a tailored solution.
Our not for profit sector team is one of the most highly regarded in the country and acts for over 600 clients, while we audit more of the UK’s top 5000 charities than any other UK accountancy firm (Charity Financials’ league table, [21 December 2017]). In the 2017 Charity Finance Audit Survey we are proud to be ranked in the top five for both ‘Charity Expertise’ and ‘Overall Service’, having been ranked for over ten years now in the top five for ‘Charity Expertise’. This reflects the quality of our people and their dedication to the sectors they work within.
Every membership body is unique and what works for one organisation, won’t necessarily work for you. We have an excellent understanding of the key issues relating to membership bodies, and the different constitutions that exist. So we take time to listen to you and understand your organisation, and your procedures and aims. Then we tailor our services to suit your needs. We’ll always be available to give you advice and attend meetings or answer your questions. We offer:
Priority services for membership bodies
- External audit
- VAT advice, in particular minimising irrecoverable VAT
- Internal audit
- Direct tax compliance and planning
- Employment tax
Additional advisory services
- Governance and risk
- Financial benchmarking and reporting
- Outsourced finance function
- Investment strategy and management (through Epoch Wealth Management)
Xcina Consulting provide high quality risk, technology, assurance and advisory services to organisations, large and small, across multiple business and not for profit sectors.
Xcina Consulting focus on business critical issues faced by organisations:
- Risk management
- Controls and internal audit
- Organisational and business change
- All aspects of technology risk management including cyber security, General Data Protection Regulation (GDPR), business continuity and Payment Card Industry Data Security Standard (PCI DSS)
Susie Kay and The Professionalism Group specialise in providing Governance excellence for the membership and associations sector. We will help you to review and refresh your Governance arrangements and structures for maximum effectiveness, identifying changes required and easing the implementation process.
We will partner with you to build exceptional boards and board performance, thereby providing the best possible support for your staff in delivering services to members. The professionalism in your organisation will secure the public’s trust and your own reputation.
Additional advice and consultancy services include:
- Expert Facilitation for complex or difficult meetings, workshops, team and training days
- One-to-one Mentoring for Chief Executives and other members of staff
- Objective Reviews of your internal functions/activities
- Streamlining procedures to ensure optimum use of valuable resources
- Support in embedding Professionalism to drive best practice.
MemberWise Ambassador – Governance / CPD
MemberWise offer: 10% discount off first consultancy project* (New clients only)
Prospectus is a specialist recruitment consultancy working exclusively with the beyond profit sector.
Membership bodies can perform a pivotal role in facilitating learning, informing debate and influencing policy for the benefit of members, communities and the wider public.
In order to help you find the right talent, matched with your culture, mission and values, we work in partnership with you to place top quality candidates from a variety of different backgrounds.
- Permanent and Contract Recruitment
- Temporary Staffing Support
- Recruitment Advertising
Ellis Whittam is a leading provider of legal advisory services to trade associations and membership organisations.
Our approach to working in partnership with membership organisations is simple. We want to achieve the shared objective of happy engaged members who really value their membership of your association.
We are not a mass market provider. We will work with you to understand your long term objectives and create compelling service propositions which add value and actively support your membership retention and recruitment initiatives. Whatever your market sector and needs, we have the expertise, flexibility and experience to develop the right solution for your association and your members.
Providing a legal advisory service for your members for your members is now an essential part of any membership offering and adds real impact to your existing member benefits. Ellis Whittam can provide your members with access to expert, professional legal advice by a dedicated telephone number and email address:
- Employment Law & HR
- Employment Tribunal support
- Health & Safety
- Commercial Law
- Tax & VAT
- Employee Counselling
- Bespoke Legal Expenses Insurance schemes
When did you last review your existing service?
It’s good governance to regularly review your existing provision to ensure that you are still offering the services your members really need and that you are working with the very best providers. Ellis Whittam is a legal services provider which understands the membership sector. We would be happy to assist in your review process to ensure you are delivering to your members the best value for money, and quality driven service .
Research by Design is the UK’s leading market research agency for membership associations, with an established reputation for unpicking complex issues. We pride ourselves on our unique approach and our USP of ‘why before how’, which gives us the ability to think creatively. We do not sell ‘products’ – we customise each research programme to answer our clients’ objectives meaning we deliver valuable insight. We embrace the philosophy of ‘stronger together’ and ensure that we form a true partnership with you.
We understand membership and that is why we created our very own member engagement model. Within our model, we identified four key components of member engagement; behavioural, cognitive, emotional and social. Like membership, our model is always evolving to remain relevant so we are in the process of adding a fifth component – culture. Understanding these characteristics enable us to design research which will explore members’ perceptions, experiences, behaviours and attitudes. Using this data, we are then able to segment members, clustering them by their attitudes rather than just their membership grade or demographic profile.
C Systems Global work with more than 300 clients throughout the United Kingdom, North America and Australia. We have a simple company motto that has serves us well: We are technology focused and relationship driven. Our staff are committed to providing services that exceed our customer’s highest expectations. This is the essence of C Systems. We are committed to bringing our clients innovative and modern solutions to their challenges and providing exceptional quality of service. We are extremely proud of our long history of partnering with Advanced Solutions International on the sale and implementation of the iMIS engagement management system (EMS). More recently we entered into a strategic partnership with etouches to sell and service the etouches event management, registration and mobile app platforms.
C Systems focuses on the needs of membership organisations, not for profits and event management organisations. Throughout this space we provide consultancy integrated solutions that connect membership software with world-class event planning and conference management solutions. Our integrated offerings address every aspect of the full event lifecycle – from submission, review and selection of proposals and abstracts to online registration with event home pages, complete conference and exhibit planning, to financial processing. We offer a bi-directional transfer of data between the iMIS engagement management systems and etouches event management software. As part of our integrated solution we offer the Loopd mobile event app – native on all platforms – and the FieldDrive onsite delegate badging, digital signage and delegate tracking services. Our solution engages members with user-friendly interfaces and delights membership organisations with the kind of member engagement data that makes a difference.
Other case studies:
Haymarket Media Group creates award-winning specialist content for international audiences. The company has 72 brands, the majority being market leaders, in 20 offices across six countries (UK, Germany, Hong Kong, India, Singapore & USA), connecting people, clients and communities across digital, mobile, print and live media.
Community is in our DNA: Our reputation for 60 years has been built on developing and serving professional communities around the world: in HR, procurement, advertising and media, medical, energy and the environment, among many. We do this by providing them with relevant, engaging editorial content delivered across all channels and then commercialising this powerful community relationship.
Experience of the professional association sector – growing membership economies
Our Professional Association Group sits at the intersection of consultancy, marketing and media and is focussed on helping it’s clients and partners grow by transforming the business of membership.
We provide a full B2B Media service on behalf of the Chartered Institute of Personnel and Development (CIPD), as well as Chartered Institute of Procurement and Supply (CIPS) and we produce and manage key live events for the Royal College of General Practitioners (RCGP).
To do this, we use the power of parallel thinking bringing together business strategy, brand experience and marketing expertise as part of a fully integrated approach. Our objective is to deliver fresh upstream thinking and practical downstream execution.
If you are looking for a fresh perspective, ideas for growth or need to tackle a new business challenge, then we would love to talk to you.
Thanks for reading. Welcome to our Professional Associations team at Haymarket Business Media.
Consort Strategy is a specialist consultancy dedicated to supporting organisation improvement, leadership development, good governance, and business growth. We work with Boards, their Chief Executives and their senior management teams to lead organisations’ strategic planning: stewarding productive partnerships, enhancing reputations, and creating cultures and environments conducive for individuals and membership organisations to prosper.
We work internationally and our clients include major trade associations, professional membership bodies, learned societies, and third sector organisations. We offer:
- professional training
- facilitated planning
- 1-2-1 coaching
- advice and guidance on all aspects of membership body governance, strategy and leadership.
We provide everything that a professional, corporate, charity or consumer organisation needs to provide effective communications, build revenues and strengthen relationships with members. We deliver you improved reputation, retention, acquisition and revenue. We are Full Service if you need us to be or Plug and Play if not.
Fish creates engaging digital and publishing content that might be for a website, member emails, social media or a magazine. In short, we deliver all the publishing and marketing solutions that completely complement your in-house skills.
Our uniqueness is that Fish are part of The River Group of companies (www.therivergroup.co.uk). We therefore utilise the expertise, buying power and talent of large London content agency, but we deliver regionally with flexibility. It’s not London versus Local as you get the expertise of both agencies without the associated costs. This makes Fish extremely competitive on price whilst providing the highest industry standard of work.
We have access to over 164 staff across every discipline as well as an enviable network of regional and freelance resources. The River Group has a number of large membership clients including Diabetes UK, the Co-Op, Weight Watchers, the Ramblers and Everywoman.
- Design, Branding & Marketing
- Media Sales
- Strategic Advice
- New Revenue Streams
- Membership Campaigns
|Member360 is a consultancy that supports a range of charities, trade bodies and associations throughout the UK; delivering informed advice for the sector’s key challenges and opportunities.|
The ongoing focus is the current hot topic – GDPR regulation. In this area Member360 is advising a number of clients via differing models of support, which, combined; represent 1.5 million members.
As lead consultant Paul has 15 years of project and programme management experience coupled with over two years informed & accredited GDPR regulation insight. Advice and guidance is available for what member organisations need to do to get their people, processes and technology in a state of readiness for the GDPR journey.
Paul Dawson-Hart writes GDPR related blogs, hosts GDPR events throughout the UK and is currently working on product development with a number of software providers in the sector to deliver membership focused solutions/platforms for the challenges ahead.
If you need external help and steering on your journey to ‘GDPR readiness’ Member360 offer an external GDPR programme manager service with a variety of models to suit your organisation and the resource, if any, you are able to dedicate.
The service is underpinned by the newly updated British Standard BS10012:2017 PIMS (Personal Information Management System) which acts a gap analysis for GDPR readiness, alongside a suite of membership focused templated GDPR policies, procedures and form which integrate into your ISMS (Information security management system), if you have one.
Remember, GDPR shouldn’t be approached with a single lens view, consideration is needed across processes, technology, data and people. Although GDPR is more an evolution in Data Protection, rather than a revolution; it’s still a business change programme, impacting the entire organisation from Marketing to HR, Finance to Facilities and throughout your supply chain.
I, Tracey Cunningham, have been delivering smooth, professional, quality events in the UK and internationally for almost 20 years. Based between London and Edinburgh, I am extremely fortunate to work with many fantastic companies and organisations and I take new learnings from each and every event I’ve produced.
I use my many years’ experience to offer consultancy services to organisations wishing to review their existing events programme. Be this to increase their ROI, enhance attendance figures or the customer or member experience. This work requires cross department info gathering, customer/member research, financial and technology reviews.
I can also provide complete end-to-end project management of all your event needs in a one-stop shop. I look after the project at every stage including venue finding, budget management, supplier liaison and venue contract negotiation. Additionally I am able to offer up full audiovisual and production teams, set builders, graphic designers, logistics personnel, travel specialists, PowerPoint design professionals, top class entertainers, as well as polished and professional event personnel at every level.
Ashridge Communications offers both expert research services and trusted consultancy to the membership sector. We can bring fresh thinking to help your membership body thrive – with insight, ideas and strategic solutions delivered by membership specialists, aligned to your goals. Whether that’s understanding members’ needs, launching new services, growing, segmenting or engaging: we can help you make sense of the issues and support you in delivering the changes.
Our carefully designed research programmes use a variety of quantitative and qualitative research methodologies to explore the views, attitudes and perceptions of members and potential members, lapsed and non-members, trustees and customers, as well as other stakeholders within your markets and sectors of interest. Robust analysis and detailed reporting ensure you are equipped with the information and evidence you need to take the next step.
But it doesn’t end there. As consultants focused on the membership sector, we have a wealth of knowledge that enables us to interpret research findings, review processes and assess outputs to provide recommendations for improvement and change. Our attention to detail and collaborative approach ensures clients are able to turn insight into actions, and we can lend a helping hand with implementation when resource is scarce.
To find out if we can help you with your membership challenge, call us on 01442 876605 or visit www.ashridgecommunications.com
CJ Association Management is a team of highly experienced association management professionals that help associations grow and improve their efficiency and effectiveness through the provision of high-quality business and marketing support.
CJAM Group creates and delivers powerful marketing programs to help associations succeed. Recent activities include high-profile PR campaigns, advertising support, brochure design and print, social media campaigns, e-newsletters, website design, launch events and conferences. Whatever your association needs, CJAM Group can deliver a tailored, effective and powerful solution. Services can be accessed either individually or as a fully integrated turnkey package, helping your association to thrive.
CJAM Group is a one-stop shop for all of your marketing needs, whether it’s an advertising campaign, new website, a prospectus, digital or social media plan, remote press office function or a memorable launch event, we can take care of it for you.
To discuss how our expertise can help your association thrive and grow, call Christine Joyce on 01787 226995 or email [email protected]
Please also see www.cjamgroup.co.uk
Chrysalis Digital provides digital transformation services to membership organisations. We work with you to help formulate a digital strategy aligned to your business objectives and processes, selecting the right technology partners for your organisation. We are 100% technology agnostic in everything we do.
Overview of products/services
- Digital Strategy development
- Website / CMS and CRM business requirements gathering
- Website / CMS and CRM supplier selection and tender management
- Data strategy and analysis for CRM
- Membership Communications and Marketing Planning
We know that getting the balance between engaging members and representing their profession is complex. We will take great care to understand your organisation’s stakeholders, goals and challenges. This diligence delivers focused activities that will improve your members’ experience.
View our latest video: 8 Tips to Amplify Your Social Media Content
I’m an experienced digital marketing professional with a keen eye for spotting opportunities and turning ideas into business plans. I have been advising clients for over 10 years.
Consultancy projects – digital transformation including skills audits and skills development programmes, identifying and launching new online processes and products, audience development.
Bespoke training – devising and delivering tailor-made courses including managing digital projects, skills development for digital teams, digital marketing overview, writing for the web.
Mentoring – mentoring senior staff or staff identified as having management potential, helping you create a mentoring scheme in-house
With a track record that includes both in-house and agency roles and loads of member organisation experience, I can take a rounded view of strategic and tactical planning. My focus is always on making the best use of digital and offline marketing to achieve your business objectives.
The most popular and experienced membership training provider and membership expert speaker in the UK. Over 2,400 people have attended Sue’s seminars!
Forthcoming public seminars include:
– Member Recruitment Strategies and Tactics
– Member Retention Strategies and Tactics
– Raising The Value of Membership
– Communicating the Real Value of Membership
– Delivering Member Service Excellence
– Member Research Fundamentals
– Sponsorship Fundamentals
Sue’s in-house seminars are also extremely popular and can be fully tailored to suit your needs.
All seminars regularly updated with the latest strategic and practical examples and case histories. She regularly works and travels around the world uncover the very best of what is working in membership marketing and development.
“A fantastic seminar. It was very well structured and presented.”
(Helen Wilson, Membership & Database Manager, Booksellers Association)
“I found Sue’s seminar extremely useful. It brought together leading research and practical applications from marketing and recruitment strands and offered an opportunity to meet people from other membership organisations. The structure of the day was vibrant and fast paced. The presentation was top class.”
(Fintan Hourihan, Chief Executive, Irish Dental Association)
“Excellent seminar – it helped me generate lots of ideas which will be simple and practical to implement.”
(Sarah Mann, Services Development Manager, National Farmers Union)
“One of the best seminars I have ever been to – just brilliant!”
(Daryl Sadrove, Chief Executive, Australian College of Health Service Management)
Sue also undertakes the UK’s largest in-depth membership benchmarking study and undertakes bespoke research, consultancy projects and meeting facilitation for associations.
Sue has also developed the CleaView Membership Planning Tool to help managers and directors more quickly and effectively develop their membership plans.
Trade associations and membership organisations face many challenges, including retaining membership numbers, raising funds, governance and management issues and minimising membership services costs and tax burden. Kingston Smith’s multi-disciplinary, specialist trade associations and membership bodies team works with over 100 trade association and membership body clients, and has an in-depth experience of the issues these organisations face.
In combination with KSAM, our association management company, we offer a comprehensive range of highly specialised services tailored to your needs that deliver real value. KSAM is the largest association management company in the UK, and specialises in managing trade and professional associations, learned societies and other membership organisations.
If you’re involved in running such an organisation, we can support you in delivering the best possible service and can provide you with a carefully tailored package of services, including:
- Assurance services
- Employer services
- Financial and accounting support
- Governance and strategic planning advice
- HR issues
- Income streams and marketing advice
- IT advisory services and IT outsourcing
- Membership & IT outsourcing
- Member recruitment and retention
- Professional management services
- Tax planning advice
- VAT & Duty planning
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To find out how we can help your organisation, please contact:
Blue State Digital is a purpose-driven creative and tech consultancy – we transform how organisations with their members. From working with the Royal College of General Practitioners to accelerate the role digital plays internally and externally from helping Google speak to 2m entrepreneurs through their Digital Garage initiative – we’re proud to work with companies we care about. Led by the most creative and analytical minds from the political, non-profit, and brand worlds, Blue State Digital is a part of WPP Digital and has more than 200 employees in six offices around the world.
We have developed a number of focused offerings based on our current societal and cultural insights that we believe are impacting the membership realm:
Attitude shift campaigns: end-to-end campaign development and delivery designed to shift the right audiences from awareness to advocacy. We like to focus on outcomes versus outputs and ai to drive action in the real world through our campaign mechanics.
Audience segmentation and prioritisation: helping organisations understand how effective they are in reaching their audiences by sizing, developing audience segments be it demographically, behaviourally or attitudinally. This can also lead to channel, media and messaging recommendations.
CRM: shaping and measuring the customer relationship journey from first view to retention in a bid to uncover triggers and opportunity moments making technology, campaign and product recommendations that can help improve member relationships.
Digital maturity assessment: an annual assessment designed to uncover an organisation’s current view of audiences, technology and communications mapping efficiencies and effectiveness. This can help offer a three to five-year roadmap for the organisation alongside prioritises recommendations for change. Ideal to accompany a digital transformation programme.
Building internal capability: the media landscape is changing at such a rate it can be hard to keep up. Our consultancy offers programmes to build skills in digital and communications.
C C Consulting Ltd is an accredited CPD centre offering Leadership Coaching and Consulting support to individuals, teams and businesses to reach their goals, saving time, maximising performance and developing motivated high-performing teams.
Services provided include:
- CPD accredited Executive Coaching, workshops, leadership development training, team-building and facilitation.
- Bespoke blended in-house leadership development programmes or open external courses.
- Accredited diagnostic assessments include EBW (Emotions & Behaviours & Work) and My360plus for coaching, recruitment and team-building.
- Services for all management levels from first-time Managers to C-suite executives.
Significant work has been undertaken in the NHS including a role as NED for a primary service provider, CCG leadership development programmes, and Mastering Meetings Masterclasses for the NHS Leadership Academy.
C C Consulting Ltd is a preferred supplier to the NHS on Board Level Behaviours & Competencies.