Data Quality, Reporting & Measurement

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Chord UK
Telephone Number: 01373 867920
Website: Chord UK

Chord UK delivers high quality member engagement via telemarketing, direct & digital marketing, data improvement and research, for clients including the Royal Statistical Society (RSS), Royal Society of Chemistry (RSC), Chartered Institution of Building Services Engineers (CIBSE), ICSA: The Governance Institute, British Medical Association (BMA), Royal College of Nursing (RCN) and Royal College of GPs (RCGP).

  • High quality telemarketing support for:
    • member welcome and touchpoint calls to help retain first year members
    • touchpoint calls to increase engagement and retention at key points in the member journey
    • new member identification and acquisition
    • help during busy renewal periods
    • appointment-making
    • boosting attendance for training courses & events
    • qualification enrolments.
  • Support for General Data Protection Regulation (GDPR) and ePrivacy Regulation (ePR) compliance, including regular data cleansing and Corporate / Telephone Preference Service (C/TPS) screening, channel preference confirmation and gaining consent for email opt-in when required.
  • Improving marketing data quality and actionable insight to improve targeting and increase return on investment.

Clients have benefitted from returns of £17: £1 spent for member retention and acquisition and £11: £1 for event bookings and qualification enrolments.

Find out more…

MemberWise offer: 10% off your first campaign/project for new clients

Address: 23A Goose Street, Beckington, Frome, Somerset, BA11 6SS
T: 01373 867920

Case Studies:

LoveAdmin
Telephone Number: +44 (0)1892 771 276
Website: LoveAdmin

Founded in 2009, LoveAdmin helps over 5,000 administrators spend less time on admin by automating many time consuming tasks.

The business is based in East Sussex and is supported by a super-star team of 12 admin busters backed by 12 international developers.

Now, before you think we’re weird, we don’t actually ‘love admin’, rather, we love building solutions that make your life as an administrator easier so you can be more productive with your time.

At LoveAdmin, we like to do things a little different, so we don’t charge licence fees or bill you for training, on-going support or product development. Instead, we believe we should only get paid when you get paid. We do this through a nominal transaction fee when your members pay online. You’ve got to love that!

LoveAdmin helps you manage members and payments more efficiency online by automating:

  • New member registrations
  • Renewals
  • Payment collection
  • Financial reporting
  • Event registrations
  • Communication
  • Content distribution
MAST ICT
Telephone Number: 01483 617224
Website: MAST ICT

We are experienced CRM consultants focused on helping membership and fundraising organisations get the most from their database.

Get the support you need to maintain and enhance your membership, fundraising or CRM database, including full implementations, upgrades, improving functionality, automation, analysis, reporting and synchronising systems.

What makes MAST ICT unique?

Getting it right

By listening carefully, we specify and quote your project correctly first time, identifying the solutions and working on-site to maintain communication throughout.

A transparent approach

An open, honest and unbiased approach is embedded in our ethos to ensure you receive support, actions and deliverables based on what is right for your organisation.

The human touch

Your experienced CRM consultant will work with you to identify the issues and best solutions whilst speaking fluent human, without confusing technical jargon.

Industry expertise

Having worked within NFP organisations, our consultants truly understand your frustrations, challenges and barriers and how to overcome them with the least disruption.

Our products/services

  • System Reviews
  • Implementations
  • Upgrades
  • Process Reviews
  • Automation, Reporting
  • Business Intelligence
  • Integration.
Latcham Direct
Telephone Number: 0117 311 8200

Latcham Direct offers specialist, bespoke and award winning print and digital communication solutions to a range of sectors including membership.

From our purpose built site in Bristol, we deliver integrated digital printing, data processing and multi-channel communications, focusing on membership retention, engagement and attraction through effective data management and personalised communications.

Latcham has in excess of 25 years’ experience with the membership Sector. We have worked for a number of membership organisations dealing with their membership communications, membership renewals, welcome packs, plastic cards and membership fulfilment.

We work with the Royal College of Midwives where we redesigned their stationery by creating a vibrant design for their packs, produced a full PVC longer lasting membership card and mailing the membership renewal packs, all while making cost savings.

We also work closely with Unite the Union where we’re responsible for creating personalised welcome packs which are fulfilled by Latcham, the annual sub increase packs and the annual newsletter.

Latcham Direct can also provide membership organisations with guidance on how best to prepare for GDPR and the positives stemming from the changes in legislation that may enable increased engagement through targeted, personalised communication.

Itineris
Telephone Number: 01473 760050
Website: Itineris

Itineris is a multi-award-winning digital marketing agency that helps ambitious membership bodies grow. We do this through our five key areas of expertise; strategy, creative, technology, execution and measurement.

We work with a range of member organisations including; Royal College of Psychiatrists, General Dental Council, The Physiological Society, Association of British Insurers, Institute of Mechanical Engineers and London Institute of Banking and Finance.

We focus on helping our clients grow and retain members using a range of digital marketing techniques and unique marketing insights.

Itineris is run by a savvy, business-focused management team who have spent the last 18 years understanding all-things digital. They’re supported by a team of talented marketing strategists, creatives, techies and marketing gurus who are totally committed to ROI. We’ve created a collaborative culture and clients often refer to us as an extension of their team.

We’re CIM & IDM members, a Drum Recommends-rated