Marketing & Communications
Chord UK delivers high quality member engagement via telemarketing, direct & digital marketing, data improvement and research, for clients including the Royal Statistical Society (RSS), Royal Society of Chemistry (RSC), Chartered Institution of Building Services Engineers (CIBSE), ICSA: The Governance Institute, British Medical Association (BMA), Royal College of Nursing (RCN) and Royal College of GPs (RCGP).
- High quality telemarketing support for:
- member welcome and touchpoint calls to help retain first year members
- help during busy renewal periods
- boosting attendance for training courses & events
- qualification enrolments.
- Support for General Data Protection Regulation (GDPR) and ePrivacy Regulation (ePR) compliance, including regular data cleansing and Corporate / Telephone Preference Service (C/TPS) screening, channel preference confirmation and gaining consent for email opt-in when required.
- Improving marketing data quality and actionable insight to improve targeting and increase return on investment.
Clients have benefitted from returns of £17: £1 spent for member retention and acquisition and £11: £1 for event bookings and qualification enrolments.
MemberWise offer: 10% off your first campaign/project for new clients
Address: 23A Goose Street, Beckington, Frome, Somerset, BA11 6SS
T: 01373 867920
- Unpaid Member Renewal Campaign – RSC
- Member Welcome & Engagement Calls – RCN
- Transforming Data Quality & Member Intelligence – AOP
- Group Membership Recruitment – BVA
- Membership Retention & Acquisition – BMA
- Boosting Permission-based Marketing – ACT
- Mystery Shopping – RCGP
- UK & International Member Retention, Lapsed Member & Welcome Calls – RCGP
dotmailer is a leading marketing service provider with data-powered automation at its core. We’re passionate about shaping the omnichannel marketing space, and for nearly 20 years we’ve helped thousands of clients strategize their campaigns and drive real business growth.
Every one of our 300+ team is committed to making the platform the best it can be for our 3,000+ customers.
Our aim? To empower serious marketers with the tools and services they need to deliver meaningful customer experiences that generate outstanding results, every time.
Overview of products/services
- Build and design beautiful emails in a matter of minutes
- Automate your multichannel campaigns, such as a welcome series and post-purchase program
- Deliver triggered messages like cart recovery emails and abandoned browse notifications
- Segment your contact data based on preferences, web behaviour and order history
- Retarget contacts through Facebook Audience and Google AdWords
- Engage customers with transactional email and SMS
- Create popovers to grow your marketing list
- Capture important data through a preference centre
- Keep customers sticky with personalized dynamic content
- dotmailer’s on hand to lend a hand with creative services, program builds and campaign management
- Enrich customer data through surveys that perfectly match your website
- Extend features by adding extensions in the app directory
- Integrate with first-class ecommerce and CRM platform
4 Roads have over 20 years experience in developing engagement solutions and are experts in implementing online communities and globally recognised as the most experienced partner of community software developer Telligent Systems. There are many ways we can help bring your audience closer. If you are implementing yourself, our strategic advice will set you on the road to long-term success. Implementation is our core offering. If you’d like us to implement a community solution on your behalf, we can take full responsibility for the project, or alternatively, we’re happy to augment an internal team, offering our experience to enrich your own capabilities as we implement in partnership.
Do you need a digital solution that an off-the-shelf product just can’t provide? We’ve created everything from bespoke health platforms to autonomous production line systems. We also create bespoke products to integrate systems that run on disparate technologies.
Whether it’s a global solution or a small WordPress site, we can catapult your brand to the next level. In fact, we’re even a Sitecore Certified Solution Partner for Implementation.
We allow firms to build better customer relationships through an online community. We’re experts in strategy, implementation, and integration, as well as being the longest standing global partner of Telligent Community.
Delivering the best digital experience to your audiences is everything. Whether that’s customers, prospects, members, partners or employees, businesses today must simplify, modernise and automate their engagement solutions to help drive deeper loyalty, enhance business performance, accelerate processes, and position them above the competition. 4 Roads helps membership organisations across the globe maximise relationships with their members.
An online community is the ultimate engagement tool for your membership organisation as it provides tools to drive interactions and connections, knowledge sharing and engagement among members, anywhere, anytime and on any device. Don’t compromise on your membership engagement strategy – build strong active memberships that collaborate, share and grow together.
Featured Case Study: British Medical Association (BMA)
Our range of marketing services for the not-for-profit and membership sector can help grow your audience, generate revenue and improve your brand recognition across multiple channels, enabling you to optimise engagement, become thought leaders within your space and continue doing that great work that you do.
Whether you are reviewing your marketing, or just need a hand with individual marketing efforts, we’re happy to help you. Our partnerships vary from drafting and executing small campaigns to delivering fully detailed marketing plans that align with your organisation’s strategic objectives and ambitions.
Whichever route you take, we take the time to understand your organisation’s model, goals and challenges so that we can deliver tailored marketing solutions that allow you to raise your profile and reach more people, delivering true value and care where it is really needed, without depleting your resources or budget.
We specialise in:
- Email Marketing
- Website Design and Management
- SEO (Search Engine Optimisation)
- Social Media Marketing and Management
- Graphic Design
- Direct Mail
At Sterling, we’ve been bringing together technology, creativity and talent to deliver innovative and sustainable communications solutions for our clients since 1990.
We started small, but with a bold vision, and guided by our Sterling values – still at the heart of who we are and what we do today – we’ve evolved into a £27m, UK-wide business, with a 200-strong team.
Our state-of-the art production facilities in Kettering, combined with our creative studio in Edinburgh, allow us to deliver efficient, end-to-end, technology-driven communications solutions for our clients, while still retaining the one-to-one service that they know and love us for.
To bring together the best mix of talented solutions experts to deliver brilliant, innovative and creative communications for our clients.
We will put technology and creativity at the heart of what we do and invest in our business and people.
We are Sterling, all together better solutions.
- Point of Sale
- Direct Mail
We also deliver a bespoke communications app developed specifically for membership organisations. Members download the user-friendly app to experience all the benefits of membership on the go, allowing them to stay informed and engaged with your organisation. Visit our website for more information https://connect.uk.com/
Rubicon Marketing is a full service agency specialising in providing membership organisations and trade associations with intelligent design & marketing solutions for both online and offline channels. Over 20 years’ experience delivering content and collateral across the whole membership mix, from acquisition through to retention – consistently adding value to any organisation’s membership offering.
Our clients include the National Landlords Association, the British Association of Removers, mydeposits, the Hamilton Fraser Group, the Ornamental Aquatic Trade Association, the Immigration Law Practitioner’s Association and the UK Association of Letting Agents. We also work for a number of charities including The Office of Sexual Health, SARSAS, the Survivor’s Network and Womankind.
Offline: Branding/rebranding; Magazine publishing; Event graphics & production; Advertising sales; Brochure and leaflet production; Newsletters and Print management.
Online: Website UX, design, build & SEO; Email marketing; Online advertising; Social media content creation, Prezi presentations, Animation.
Strategic: Marketing strategy; Market & competitor research and analysis.
The MTM Agency is an integrated marketing communications agency, delivering world class solutions that drive our client’s membership growth, increase revenue and provide outstanding return on investment.
Our offer is focused on ‘joined up thinking’ and delivering outstanding integrated campaigns that effectively integrate a range of marketing disciplines, so no element is ever developed in isolation.
Goal-driven, we incorporate creative design, digital marketing, communications, strategy and planning into all our thinking to maximise your return on investment and deliver on your goals in the shortest possible timeframe.
Un-biased and independent our extensive experience delivering a broad range of CMS platforms and applications technology means we will only recommend the solution that is right for your specific needs – not our own. We have a reputation for the highest standard of digital excellence and our process-driven approach follows a proven delivery framework, providing confidence that projects are delivered on time and to budget.
Enhanced by our partnership ethos, the MTM Agency’s customers include the charities, Go Run for Fun, The Daily Mile and The Fertility Network, professional membership organisations such as Oil Spill Response, My Care Academy and Nautilus International, the largest Merchant Navy union.
Overview of products/services:
- Marketing strategy and implementation
- Website and app design and development
- Public relations and content creation
- Event management, films and animation
- Marketing collateral design and development
- Creative and conceptual design
Market research and focus group management.
Experts in connecting trade associations to the right audience for more than 15 years.
Shepherd PR helps member associations get their message across through communications strategy, media relations, video promotion and social media content.
Putting them at the heart of thought leadership, shaping a professional voice and providing tangible member value, the results we achieve enable us to enjoy long-lasting relationships with our clients who value our work.
Shepherd PR’s client list in this specialised sector includes: Association of Noise Consultants, British Pest Control Association, Painting & Decorating Association, Basis Prompt, British Ceramic Confederation, Property Care Association, British Compressed Gases Association.
Qustodian is a new UK digital media company, based in London. It has been set up by experts in user-controlled mobile marketing, cyber security, AI, emotional intelligence, community panels, qualitative & qualitative surveys, blockchain and technology development. We’re building a mobile marketing platform that puts people first, accelerated by purchasing the market proven software behind Qustodian’s consumer user-driven advertising service (that consistently achieved 70% engagement rates) and iadbox’s SaaS business solution. Our goal is to help rebuild trust in digital commercial communication between people and organisations that has been eroded by intrusive advertising and the misuse of personal data.
What is it?
Qustodian is a direct to member digital communications channel, delivering personalised messages to members via your own ‘white label’ app (ie. branded entirely by you/for you), your existing app or your website. Unlike email and social media, it has been created for smartphones, with interactive messages delivered in a snackable, time-filling format, which is proven to deliver up to 70% engagement rates. This is of particular relevance to those membership organisations who continually search for greater engagement with greater understanding of their membership. Operated by you or as a managed service, Qustodian is a user-friendly (non-technical) direct channel to your membership, enabling you to interact with them with personalised content based on their stated preferences.
What can it do?
The Qustodian platform includes all the tools to deliver fully engaged members, to address many of the digital challenges facing today’s membership organisations, including:
- Increasing digital engagement rates with members: delivering your communications messages via a dedicated app, in a user-controlled format, with push notifications, rich-media content, direct response questions and a reward mechanism, has been proven to dramatically increase open and activity rates.
- Accurately measuring every member interaction: all member actions are recorded to measure the success of every campaign activity and to personalise further communications based on each and every response.
- Identifying member “personas“ and their “journeys”: by asking direct response questions within message campaigns.
- Building and managing a new communications plan for each persona (and individuals): by building segments of users based on their responses to send personalised messages based on their membership status.
- Create delightful member experiences, for delivery when it suits them: Our rich-media, drag-and-drop message builder provides you (or us as a managed service) with unlimited creativity and templates to interact with your members.
Qustodian can also be used to enhance participation, communication and tracking of Continuous Professional Development (CPD) activities (eg. training module alerts, videos, tracked completion, including Q&As).
How does it work?
We’ll set up and publish your app, or with our simple tool kits you can embed an ‘inbox’ section into your existing app or website. We’ll then agree a message communication schedule and create messages to engage, profile and develop personalised member journeys using the Qustodian platform tools. Next, promote the app through your existing channels (email, social, events etc) and we’ll then manage the service with scheduling, publishing and reporting. At any point you can take over operation via our SaaS service once you have proven the value of higher member engagement levels. It is non-technical by design, so that anyone can use it.
Optionally, and once the benefit and need is clear, we can integrate the Qustodian communications database with your existing CRM database(s), to prevent further unnecessary silos of membership data.
How much is it?
Qustodian is a SaaS solution that has been created to be affordable for any size of membership organisation, with managed service trial packages available.
Want to know more?
View the 90 second intro video at www.qustodian.com or get in touch for a demo!
Hampton Medical is a creative thinking Professional Conference Organiser, integrating in-house design and marketing capabilities with digital communications and event technology to help associations enhance engagement with the communities they serve.
Our approach is to invest time to understand our clients’ mission, vision and member value proposition and then work as an extension of their organisation to provide flexible, forward thinking and cost-effective meeting and engagement solutions.
- No obligation advice – Integrated communications, commercial strategy, event format, brand identity, modernising
- PCO – Revenue generation, financial, speaker, abstract, poster, registration and full-event management
- Marketing & Communications – Strategy, event promotion, digital marketing, social media, PR, data & analytics
- Exhibition Management – CDM, safety & security, exhibitor & floorplan management, venue & supplier management
- Creative Thinking and Design – Brand & logo design, website design & optimisation, set, stage & environment design
It all starts with a conversation.
Established in 2002, at Membership Plus we have almost 120 Membership Organisations who choose to work with us.
We’re unique as MEMBERSHIP MARKETING SPECIALISTS providing design, print and mailing solutions to our clients with over 50 working with us on their on-going mailing programmes. Handling Membership Renewals/Reminders programmes, Membership Cards (Including Biodegradable Cards), Welcome Packs and other membership / supporter related projects is what we do. We provide the solutions to work in partnership with you on your membership development.
Our clients include the British Museum, Chartered Institute of Building, Equity, Federation of Small Businesses, Prospect, Coeliac UK, Royal College of General Practitioners and the Royal Opera House to name a few.
Call us on: 01227 741066
Email us at: [email protected]
Or visit our website on www.membership-plus.co.uk
For a free review of your membership scheme, please contact Steve, James or Becky at Membership Plus.
Latcham Direct offers specialist, bespoke and award winning print and digital communication solutions to a range of sectors including membership.
From our purpose built site in Bristol, we deliver integrated digital printing, data processing and multi-channel communications, focusing on membership retention, engagement and attraction through effective data management and personalised communications.
Latcham has in excess of 25 years’ experience with the membership Sector. We have worked for a number of membership organisations dealing with their membership communications, membership renewals, welcome packs, plastic cards and membership fulfilment.
We work with the Royal College of Midwives where we redesigned their stationery by creating a vibrant design for their packs, produced a full PVC longer lasting membership card and mailing the membership renewal packs, all while making cost savings.
We also work closely with Unite the Union where we’re responsible for creating personalised welcome packs which are fulfilled by Latcham, the annual sub increase packs and the annual newsletter.
Latcham Direct can also provide membership organisations with guidance on how best to prepare for GDPR and the positives stemming from the changes in legislation that may enable increased engagement through targeted, personalised communication.
Page Lizard is the most flexible and best supported mobile publishing platform helping membership organisations create beautiful and engaging digital editions and CPD learning materials. We create mobile-responsive versions of any materials you might have previously printed and output those to apps and a mobile web viewer.
Everything is branded to your organisation and connected to your membership database to enable members to have one sign in across all devices. We are happy to customise apps and viewers to your requirements and provide a full end-to-end design, editing and production service where needed.
With more than 10 years experience in the field we can help you reach pragmatic solutions and keep costs down. We currently support more than a dozen membership organisations, including The Royal Pharmaceutical Society, Institute of Materials, Minerals and Mining, Institute of Leadership and Management; and the Chartered Institute of Library and Information Professionals.
CJ Association Management is a team of highly experienced association management professionals that help associations grow and improve their efficiency and effectiveness through the provision of high-quality business and marketing support.
CJAM Group creates and delivers powerful marketing programs to help associations succeed. Recent activities include high-profile PR campaigns, advertising support, brochure design and print, social media campaigns, e-newsletters, website design, launch events and conferences. Whatever your association needs, CJAM Group can deliver a tailored, effective and powerful solution. Services can be accessed either individually or as a fully integrated turnkey package, helping your association to thrive.
CJAM Group is a one-stop shop for all of your marketing needs, whether it’s an advertising campaign, new website, a prospectus, digital or social media plan, remote press office function or a memorable launch event, we can take care of it for you.
To discuss how our expertise can help your association thrive and grow, call Christine Joyce on 01787 226995 or email [email protected]
Please also see www.cjamgroup.co.uk
Founded in 2004 Spindogs has 34 digital experts working from its head office in Cardiff and 13 people working remotely across the Midlands and South East and have worked on a range of projects in the membership, education, automotive and private sectors. Spindogs are a full service digital agency, with team formed of 3 departments, design, development and online marketing. We strive to achieve exceptional results for our valued clients with continued growth expected Spindogs is now becoming one of the largest digital agencies in Wales.
Our digital services include:
- Web Design & Development
- Outsourced Digital Marketing
- Social Media Advertising
- Email Marketing
- Training & Workshops
- Content Creation
- Brand consultancy
- Logo design
- Graphic design
- Website Design
Working with a wide range of membership organisations such as CADW, Cardiff Bid, Welsh Gymnastics and Arts & Business to name a few, we understand how to help you deliver an excellent online member experience.
Ashridge Communications offers both expert research services and trusted consultancy to the membership sector. We can bring fresh thinking to help your membership body thrive – with insight, ideas and strategic solutions delivered by membership specialists, aligned to your goals. Whether that’s understanding members’ needs, launching new services, growing, segmenting or engaging: we can help you make sense of the issues and support you in delivering the changes.
Our carefully designed research programmes use a variety of quantitative and qualitative research methodologies to explore the views, attitudes and perceptions of members and potential members, lapsed and non-members, trustees and customers, as well as other stakeholders within your markets and sectors of interest. Robust analysis and detailed reporting ensure you are equipped with the information and evidence you need to take the next step.
But it doesn’t end there. As consultants focused on the membership sector, we have a wealth of knowledge that enables us to interpret research findings, review processes and assess outputs to provide recommendations for improvement and change. Our attention to detail and collaborative approach ensures clients are able to turn insight into actions, and we can lend a helping hand with implementation when resource is scarce.
To find out if we can help you with your membership challenge, call us on 01442 876605 or visit www.ashridgecommunications.com
Guild, started by the co-founders of Econsultancy, Ashley Friedlein and Matthew O’Riordan, is “the WhatsApp for work”. Guild is a professional messaging app that is as easy to use as an everyday messaging app but built just for work. Guild is GDPR-compliant and advertising free. Guild was created in recognition both of the surge in mobile and messaging use professionally, and the timeless need for high-quality communication at work.
Guild is built for any professional group, network or community whose members want to communicate, share, learn from each other, stay in touch, develop and nurture valuable professional relationships. Simply put it is a messaging platform, as familiar and easy to use as WhatsApp. Recent research shows almost 40% of UK/US professionals use WhatsApp for work but that 75% would prefer an alternative messaging service for a solely professional context. Guild provides this, as well as being GDPR-compliant, properly private, and ad free.
Results Direct Mobile is proud to be the official Event App Provider for Digital Excellence 2018. Visit our site to learn about the MemberWise app and request a complimentary Event App Success Kit. Our Eventsential mobile event app and Engagefully year-round engagement app are used by 200 top organisations including The OR Society, International Association of STM Publishers, and The Rhodes Trust. Our apps support events in 20+ countries.
Brightelm delivers specialist event services specifically for associations and not-for-profit organisations across the UK. Our clients include those that use us as one-off-support to those that outsource entire workflows.
We believe in embracing technology and working in a sustainable manner in order to deliver the optimum levels of ROI.
When using us to support their events programmes our clients have experienced improved productivity, increased revenue, decreased costs and most importantly engaged members.
Rob Eveleigh, our Managing Director, is a Full Member of the Association of British Professional Conference Organisers (ABPCO)
Contact us to find out how we can help you.
Our services are split into seven separate disciplines:
Project Management – timelines, resource planning, financial acumen
Sponsorship – strategy, product development and acquisition
Event Marketing – strategy, planning, campaign development and operations
Speaker and Programme management – including abstracts process
Delegate Services – registration, accommodation and delegate technology
Logistics – venues, suppliers, social programmes
Exhibitions – exhibition management, contractors, sponsor support
The Taylor Bloxham Group (TBG) has grown out of the original Taylor & Bloxham Ltd founded in 1938, and in our 80th year we are looking to the future with great optimism. Taylor Bloxham was founded as a family firm and has remained so ever since. This has afforded us the qualities of independence, flexibility and responsiveness which are so rare in organisations of this size in this day and age.
The company now incorporates 4 distinct but related divisions covering a wide range of modern marcomms services, undertaking work for a variety of clients across many sectors. We pride ourselves on the quality of our work, our service and our people.
We have recently assembled a dedicated team to focus on the needs of the Membership sector. The team members have been selected for their experience of working with membership organisations over a number of years and they are charged with using this experience to support membership organisations in the delivery of their marcomms for recruitment, retention and engagement activities. It is this intimate knowledge of the sector allied to our commercial acumen and production solutions expertise that sets us apart.
Our mission statement:
Our dedicated membership team provides our customers with best-in-class service provision across a range of production solutions – delivering better value through strategic partnership and expert advice.
Overview of products/services
As a modern multi-channel communications provider, work across the groups covers a very wide spectrum of services:
- Litho and digital print
- Mailings and fulfilment
- Large format and point-of-sale
- Storage and distribution
- Online portal solutions
All of these services are supported by the Taylor Bloxham Group’s unique consultative approach; understanding the client’s situation, advising on possible solutions and working in partnership to complete projects on time and on schedule.
If you’d like to hear more about our services or our ways of working, please contact us and we’ll be happy to have a chat.
Advanced Direct Mail is a mailing house, we provide comprehensive direct mail solutions for many of the UK’s largest membership organisations.
ADM is a single source for all direct mail services.
We have a clear understanding of the needs of your members, the fundraising constraints of the Charity Commission Board (CCB) and the challenges and opportunities of the General Data Protection Regulation (GDPR).
If you think your direct mail could be better, if you think you could be getting more from your data analysis or if your postage rates seem too high – whatever’s on your mind, get in touch.
Our services include:
• Data analysis
• Print and paper buying
• Fulfilment of bulk mail
• Envelope enclosing
• Postage – both via Royal Mail and downstream access
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More can be found on our dedicated membership website…
I’m an experienced digital marketing professional with a keen eye for spotting opportunities and turning ideas into business plans. I have been advising clients for over 10 years.
Consultancy projects – digital transformation including skills audits and skills development programmes, identifying and launching new online processes and products, audience development.
Bespoke training – devising and delivering tailor-made courses including managing digital projects, skills development for digital teams, digital marketing overview, writing for the web.
Mentoring – mentoring senior staff or staff identified as having management potential, helping you create a mentoring scheme in-house
With a track record that includes both in-house and agency roles and loads of member organisation experience, I can take a rounded view of strategic and tactical planning. My focus is always on making the best use of digital and offline marketing to achieve your business objectives.
We know that getting the balance between engaging members and representing their profession is complex. We will take great care to understand your organisation’s stakeholders, goals and challenges. This diligence delivers focused activities that will improve your members’ experience.
View our latest video: 8 Tips to Amplify Your Social Media Content