Online Member Participation (Online Communities) Select Seminar – (in partnership with Higher Logic)2018-08-29T09:13:19+00:00

Select (Online Communities) Seminar /
9th October 2018 / 10-11 Carlton House Terrace (London)

In 2018 online member engagement is a priority for all membership organisations and associations, with over 90% of organisations looking to increase online member value/participation. In this seminar we explore how online member communities can help you to realise this critical objective.

In response the MemberWise Network has arranged a series of free half-day seminars (in partnership with Higher Logic) that provide membership and association professionals with best practice information and advice for delivering online communities in a structured, robust and informed manner. As a relatively new concept we provide you with the opportunity to establish if an online member community is for you!


10:00 Registration & Networking, Tea & Coffee
10:30 Welcome & Introductions (Mark Eichler, Higher Logic)
10:35 From Online Community Zero to Member Participation Hero – The MemberWise Kick-Start Guide (Richard Gott, Chair, MemberWise)
11:00 Online Member Communities – Impact in the US & UK (Mark Eichler, Higher Logic)
11:30 Community Adoption Review – TeachFirst & MemberWise Connect
12:00 Expert Q & A
12:30 Complimentary Lunch & Professional Networking
13:00 Close

Learning Outcomes

1) An introduction on the concept of online member communities
2) A brief overview of how we got to ‘today’
3) The benefits you can expect from adopting online member communities
4) “Digital Transformation” for membership bodies as realised by online communities
5) Online communities global adoption and uses
6) How this has impacted on member recruitment, retention, engagement, value & participation
7) The member experiences online communities supplement and what they replace

Your Seminar Speakers

Matthew Dodd
Matthew DoddTechnology and Product Consultant, Teach First
Matthew Dodd is a technology and product consultant supporting Teach First’s selection, implementation and integration of a community platform.

He has worked with Teach First to prioritise the requirements in a way that enabled the rapid launch of a community and the subsequent integration effort to be delivered over several phases. He has previously worked at Experian and First Data, developing products and integrated solutions that tackle different problems for multiple industries.

Rhiannon Horsley
Rhiannon HorsleyNetworks and Alumni Services Manager, Teach First
Rhiannon is the networks and alumni services manager at Teach First, a charity that trains teachers and schools leaders who work in schools in the most disadvantages communities in England and Wales.

She’s previously worked at UnLtd, the Foundation for Social Entrepreneurs and Student Hubs where she ran their Hubs at Imperial College and SOAS. In her spare time she organises volunteers for local campaigns and keeps an eye on the finances of her local tenants committee.

Richard Gott
Richard GottMembership Expert
Richard is widely known as one of the leading membership and association sector thought leaders in the UK and is Chair of the MemberWise Network.

He has worked at a senior leadership level for leading organisations including the Royal College of Psychiatrists, The Law Society, Royal College of General Practitioners, College of Optometirsts, Chartererd Institute of Educational Assessors and the British Dental Association.

Richard provides advisory services to large number of leading associations and is Chair of the CPD Standards Office Independent Expert Advisory Board He also champions the professionalisation of the association and membership sector.

Mark Eichler
Mark Eichler Director, UK/EU, Higher Logic
Mark is Higher Logic’s Director for the UK and EU, representing Higher Logic from London. One of Higher Logic’s earliest employees, Mark was the company’s initial Product Manager. From this position, Mark helped build the products he now represents internationally.

Mark’s extensive experience within membership organisations informed the development of Higher Logic products. Prior to joining Higher Logic, Mark managed web products and online marketing for the Society of Naval Architects and Marine Engineers. Earlier, Mark managed web and section relations for the Risk and Insurance Management Society under the leadership of Higher Logic President & Co-founder Andy Steggles.

Leveraging these experiences, Mark ensures the capabilities of the Higher Logic platform are well understood by those considering adoption of Higher Logic communities and marketing automation systems. Mark holds a certificate in web accessibility from the University of South Australia.

Book your place

Official Partner

Higher Logic