Introducing our latest research summary report – Digital Excellence 2019
Our new report, Digital Excellence (2019), replaces the Digital Excellence 2018 report and provides a much more targeted and content rich snap-shot of association and membership organisation online goals, challenges, development and progress.
Digital Excellence 2019 – The Report
This year over 350 association and membership professionals (working at manager level and above) took part in our statistically significant research.
It contains the latest membership and association sector digital trends and will prove a great asset if you wish to benchmark and/or are writing proposals/business cases for digital change/transformation. We hope you find this free report useful!
The report contains digital insight into the following key areas:
– Key Findings
– Goals and Challenges in 2019
– Driving member engagement
– Member Value Proposition
– The challenges of Customer Relationship and Association Management Systems
– Integrating websites and CRM/AMS
– Providing members with tailored, personalised online content
– Use of social media, apps and gamification to engage with members
– Profile of participants and organisations
– Conclusions and recommendations
The report is hosted in the library of the network’s online professional network, MemberWise Connect.
Access is available free of charge to all membership and association professionals.
Sector suppliers should ‘Contact Us‘ for a copy of the report.
(c) MemberWise 2018/19
This report has been prepared by independent market research agency and MemberWise Recognised Supplier, Research by Design.
The report is delivered in partnership with our Official Digital Excellence 2019 Survey Champions.
ArtOneZero, Cantarus, Cranmore, Digital, E and H Consulting, Fonteva, iFinity, Latcham Direct, Lumi, Membership Plus, NetXtra, Pixl8 Group, Prospectus, Purple Management Consulting, Silverbear, smartimpact, Sue Froggatt, Tall Projects and Trillium.
Formal Responses:
– Silverbear – A Double-Edged Sword
– smartimpact – Time to Change your Microsoft Dynamics CRM Supplier
Other articles/features referencing the report:
– CSM – The Magazine for Customer Service Managers and Professionals – Digital Excellence Research Summary Report 2019 Reveals Double-Edged Sword
– Replacing your CRM/CMS? Steps for Success… (Chrysalis Digital)