The MemberWise Network is unique as it is the only network led by practicing association and membership professional experts. Our insight is comprehensive, targeted and together we ensure the network is constantly growing, developing and driving measurable change, development and professionalism. We introduce the network’s Ambassadors below…
I have been with WorldCC for 3 years and this is my first experience of the membership industry. Previously I have worked as CIO/Programme Director for organisations such as UK Power Networks, Direct Line, Lloyds Bank, Zurich Insurance, Nationwide, Barclays and British Aerospace, delivering organisational and IT change.
Since joining WorldCC I was keen to understand more about how membership organisations worked. I quickly discovered MemberWise and attended a number of the events to learn about the industry and the challenges everyone else was facing. It was extremely helpful in my education and I am now privileged to be a part of that team.
In my time at RIBA my team and I have devised a 3 year roadmap for Digital Transformation, supported by an investment of up to £11m – which we are now well on the way to delivering.
I’ve been fortunate to work across industries as diverse as Banking, Real Estate & Healthcare – and my experience working with Healthcare Professionals for the UK’s largest independent private hospital was relevant to the British Medical Association and opened up the opportunity for me to join the membership sector.
I’ve had limited involvement with MemberWise to date, but really enjoyed the previous Digital Excellence conference. I am very much looking forward to playing an active role and supporting the organisation in future.
My role is a key part of the management team for Royal Society of Chemistry membership and therefore delivery of our strategy.
I have been with the RSC for 12 years but I always say I started my career in membership as a member first joining the RSC as my professional body in 2009.
Over the last 12 years I’ve delivered several keynotes at MemberWise conferences often with a focus on engaging early career members and students and contributed to MemberWise thought leadership reports.
I’ve also been an active mentor as part of the mentoring program currently supporting my third mentee.
I have responsibility for driving marketing for B2B and Channel audiences and also for progression and membership marketing globally, I have 5 direct reports and an overall team of 14, located in the US, UK and APAC.
I have over 15 years of membership experience. I’ve been at ISC2 for just over two years and prior to that, was at the American Institute of CPAs (AICPA) and The Chartered Institute of Management Accountants (CIMA) for 12 years.
The Institution of Engineering and Technology (IET) is one of the world’s largest engineering institutions with membership of more than 156,000 engineering and technology professionals in 148 different countries.
My team consists of 34 people, based in UK, India and Hong Kong, but we support our members located all around the world. We sit within the IET’s Governance and External Engagement area.
As part of the ESE Leadership Team I have responsibility for managing the memberships of the Society and ensuring all our Members – both individual and organisational – get the most of their membership of ESE.
Additionally, my role is to ensure that all ESE’s marketing and communications activities are cohesive and focused as well as support and enhance the Society’s mission, objectives and activities for both our members and stakeholders as well as the overall area of endocrinology.
In my role as Head of Global Membership Development, I am responsible for strategizing and overseeing the IMechE’s global membership initiatives. This includes managing a dedicated team, enhancing member engagement, and developing programs that align with the institution’s mission. My role is integral to improving the member experience and expanding our reach.
I have over 20 years of experience in Membership organizations, having worked my way up within IMechE. My journey started in a more junior role, and through dedication and strategic thinking, I have significantly contributed to the Membership growth and engagement.
The challenge is to increase engagement in our governance, as well as making governance as open and transparent as possible to our membership and the wider public. The network has an immense reach, depth of knowledge and the ability to find solutions from colleagues from sectors that you don’t reach in the day job. Governance underpins all our roles and I hope to use the network to make this more accessible and understandable.
Throughout my career in membership, I’ve benefited from the expertise and generosity of others. In the same way, I hope to pass on what I’ve learned over the years.
Membership value is the very bedrock of our respective offerings and ensures our members have a long and happy relationship with us. As we all brace for a deep recession, the importance of member value will become even more important.
I hope to be able to focus on and share best practice and help remind the whole network of its importance and relevance from how we measure it to how we communicate, deliver and reap the benefits of it.
I’m looking forward to working with the Network to promote this vital area of work.
In my role as Ambassador, I will champion the critical importance of new member acquisition (in alignment with existing member retention) to enable sustainable and long term growth.
I am a keen supporter for introducing digital technologies to membership organisations, and using them for the benefit of members and membership professionals and I regularly chair tracks at network conferences.
I have been an advocate of MemberWise for over 10 years and have been involved as a volunteer at conferences, facilitated sessions, and I enjoy the networking/best practice insight the network offers.
I have worked within the Membership and Association Sector for over 15 years in organisations including the London Chamber of Commerce and Industry (LCCI), British Veterinary Association (BVA), Construction Industry Research and Information Association (CIRIA), RIBA Enterprises and the Institution of Civil Engineers (ICE).
I have long been an advocate of the MemberWise Network and since working at Coeliac UK I cannot remember not being a part of the network as it has guided so much of my work.
I am keen to talk to others about CPD and Professional Development. Having worked for several different membership bodies now, each with their own ways of working it is great to be able to learn from each other, share stories and talk about best practice so we can grow in knowledge together.
As Member wise Ambassador for leadership I would like to champion the cause of ‘everyday leadership’ and help people who are relatively early in their careers understand what this means to them and how to set them on a positive leadership path that will help them to direct their careers and find their purpose. For those who have been at it a while, I can’t stress enough how important it is to build networks and ask for help. It’s a cliché but it’s true, it can be lonely at the top, but to make good decisions you need to surround yourself with new ideas, proffered in a supportive environment.
I truly love working in membership and I am really passion about offering a good service and value to members. In my role as Ambassador I will be opening sharing my knowledge and experience from working in the sector for over 20 years.
Ensuring Data Protection is on the agenda for all membership organisations is key to ensuring customer / member confidence. As an ambassador I will advocate pragmatic advice is provided to enable organisations are clear in the way they operate to ensure compliance as well having confidence in their decisions.
I believe strongly that the sector must champion Member Value and will advocate that this sits at the core of all membership processes and activities. My advice is to commit time to get actively involved in the Memberwise network. Work through the training sessions and literature produced and network with colleagues and industry professionals as their experiences will support you within your role.
I am passionate that how we communicate with members is at the heart of a strong professional body and will protect the concept of membership for the future.
I strongly believe that we should provide a diverse range of accessible opportunities that enable all members to volunteer with and contribute to an organisation, whatever their availability and skills.
I believe numbers tell stories especially when related to money. I’m an advocate for ensuring finance staff are present when strategic discussions are taking place.
I believe that CPD is an important part of being a professional, it supports developing new skills and knowledge needed to maintain a successful career.