The Brief: SATRA wanted its member-facing team members to establish the fundamentals of membership best practice and wanted a two-day intensive workshop on this topic.
The MemberWise Network delivered a 2-day member engagement training course for our key member-facing team members (UK and International). The course provided our staff with a deeper insight into member engagement, member value, member journeys and helped us to establish change/new activity for the years ahead. I would recommend the course to associations looking to improve new member acquisition, member retention and enhanced member engagement.
Christine Powley-Williams, Assistant Director, SATRA
Output: A list of short-term quick fixes and medium to longer term strategic changes/developments that would be required to optimise member satisfaction and growth.
The Brief: CIOB wanted to deliver bespoke training to their staff who directly managed committees and the volunteers that sat on them.
The MemberWise Network conducted well run and structured volunteer training for the CIOB. The work included a number of activities including communication, conflict resolution and management of volunteers. The outcome of this activity is that our staff are more effectively managing the organisation’s relationship with volunteers and optimising this critical activity to amplify the organisation’s offering/member services.
Ruth Kennedy-Green, Associate Director – Retention, CIOB
Output: Bespoke 2 x 2 hour training sessions recorded and available on demand to train future staff in best practice. Staff encouraged to continue supporting each other via mentoring/coaching.