The MemberWise Network was launched back in 2008 and is the leading free network for association and membership professionals. Our 5,000 members enjoy access to a range to tools, resources, networking/learning opportunities. You can see how we have developed and what we have delivered in our impact statements below.

2018In 2018 the MemberWise Network welcomed it’s 4,500th member and focused on helping membership organisations and associations to better communicate and provide member value. This activity culminated with the launch of the popular and co-curated resource, The Member Value 2025 Project, that also focused on exceeding next generation member rxpectations. This resource can be found on the Member Value & Engagement Hub.

The network increased delivery capacity via the recruitment of a new Associate Director for Member Engagement and an Associate Consultant that enabled the network scale-up activity and reach. As a result 9 free educational seminars and 2 national conferences (attracting over 1,000 membership/association professionals) were delivered and the network’s online community, MemberWise Connect welcomed its 3,000th subscriber.

We were proud to report that 97% of members who attended our network events return to the office and change/develop at least one member focused activity.

2017In 2017 we published our Digital Excellence 2017 research summary report – It highlighted member engagement as our key goal/challenge. In response we launched our Member Engagement Toolkit and the Member Engagement Hub (providing the sector with a structured approach to this critical area).

During the year we delivered 2 national conferences (MEMX and DigitalX) that attracted approximately 1,000 delegates. Over 100 expert speakers represented 90 high profile organisations including CAMRA, The National Trust, Royal Pharmacuetical Society, Caravan and Motorhome Club, CQI, YHA (England and Wales), Royal Society of Chemistry and 90+ other leading membership organisations and associations. 97% of delegates confirmed they would return to the office and change/develop at least one activity as a direct result of attending.

The network’s popular programme of educational workshops included 4 software selection seminars, 2 Lunch and Learns, 2 Member Engagement Seminars, the sector’s first GDPR seminar and 2 Social events at Home House London. These events were delivered free of charge thanks to the support of Silverbear, Cantarus, Fonteva, Kingston Smith, ASI Europe and Latcham Direct.

In 2017 we launched MemberWise Connect, the association sector’s ‘go to’ online professional community, which has achieved an incredible 1,300 conversations and is available free of charge thanks to our Online Communities Partner, Higher Logic. 

2016In 2016 our network stepped up a gear. We conducted a full network rebrand and launched a  new website in response to member demand. MemberWise Founder, Richard Gott, conducted a full restructure of the Relationship Management department at The Law Society and delivered a number of advisory projects for other leading membership organisations and associations. In July the network welcomed it’s 4,000th member and published high profile resources including, Harnessing the Web 2016 research summary report, How Associations Can Achieve Membership Growth and Increase Member Engagement via Events research summary report and the Member Engagement Toolkit (located on the Member Engagement Hub). Network conferences and events welcomed record delegate numbers with Membership Excellence 2016, Harnessing the Web 2016 and our Lunch and Learn events attracting over 1,000 delegates.

2015In 2015 we focused on improving the quality of support. We worked in partnership with an independent market research agency (Research by Design) to deliver our annual Harnessing the Web survey summary report, delivered a restructure of the Membership Relations department at the Royal College of Psychiatrists, launched a dedicated Data Protection focused advice sheet (in response to demand). Our 2 national conferences (Membership Excellence and Harnessing the Web) both grew by 20% and for the first time attracted over 300 delegates. We also delivered consultancy projects and away days for a number of leading membership bodies (including the Royal Academy of Dance, Royal Society of Chemistry and Equality Challenge Unit).

2014In 2014 our network doubled in size to 3,000 members and our professional networking group welcomed its 1,000th member.

Key activity included 6 free-to-attend lunch and learn sessions, 3 MemberWise Meets and 2 national conference (Membership Excellence 2014 and Harnessing the Web 2014). We launched our 2nd annual Harnessing the Web research summary report and the Perfect Membership Scheme? advice sheet. The network launched the Membership Sector Blog and by December this new resource had been visited over 2,800 times.

From June Network Founder, Richard Gott, dedicated 1 day per week to the network so this has enabled increased activity/progress

2013In 2013 our network continued to grow and we welcomed our 1,400th member and 900th professional networker. Key activity included 4 free-to-attend lunch & learn sessions, 2 national conferences, 4 training courses, 1 CRM Breakfast Briefing, our competency framework was endorsed by HM Treasury, ACEVO became our second Official Partner (alongside TAF), we launched our first web benchmarking report at the RSA (completed by 316 membership bodies) and launched the MemberWise video channel.

2012We held a dedicated member recruitment and retention conference, gained endorsement of our professional framework for membership and association professions by the UK Department of Business, Innovation and Skills (via the Heseltine Review), held the sector’s first dedicated web conference that attracted over 200 delegates and introduced free-to-attend ‘Lunch and Learns’ on a number legal and membership related topics. We also launched our dedicated job website,