Data-driven Decisions: Turning Data Insight into Action for Growth, Retention and Engagement
(Free One-Day Event / Tuesday 24th March 2026 / Novotel London West / London)
Join us for Membership Solutions Day 2026 — a free, interactive, face-to-face event designed to help membership professionals turn data into a strategic advantage. This year’s theme focuses on how associations and professional bodies can harness the power of data to make smarter decisions, improve member retention, and drive meaningful engagement.
In an increasingly competitive environment, data is no longer just an operational asset, it’s the foundation for growth. Understanding what your data is telling you about your members, and how to act on it, is key to delivering relevant, timely and personalised experiences that strengthen loyalty and demonstrate value.
Across the day, expert speakers and solution providers will share practical examples of how data can transform every stage of the member journey — from acquisition and onboarding to renewal and long-term engagement. Whether you’re looking to optimise your CRM, improve reporting and analytics, or develop a data-led culture within your organisation, this event will equip you with the insight and tools you need to make data work harder for you.
Below we provide all the information you need to know about the event, including key takeaways, explaining what’s in it for you, and providing the full programme, location, and free online booking.
Recent Messages of Support
“A great opportunity to understand from solution providers what the next steps on our digital journey should be. Also, good to speak to peers and understand their real-world experiences”
Sarah Dowle, Membership & Marketing Manager, ACEVO“The network solutions day provided a good opportunity to learn from both peers and suppliers about challenges and solutions being faced across the sector.”
Gareth Davies, Head of Membership, Royal College of Emergency Medicine (RCEM)“It was great to connect with colleagues facing similar challenges.”
Liz Lees, Group Director of Membership, Chartered Institute of Procurement and Supply (CIPS)“It was great to discuss issues with like-minded individuals who understood the membership space. Talking to the presenters was also interesting and listening to their experiences in the last speed networking session.”
Carol Ray, Head of Membership Services, National Federation of Roofing Contractors (NFRC)“This is a must-attend event for all Membership Professionals that are actively developing the value that your Organisation delivers. Whatever sector you serve, common Membership challenges are retention, recruitment, and engaging Members to provide both value and growth. The opportunity to discuss and share proactive solutions with peers and industry experts is not something that can be missed.”
Darren Shepherd, National Membership Development Director, British Printing Industries Federation (BPIF)“The first membership solutions day was excellent. The speakers were engaging and were not there to give a ‘hard sales pitch’ Will definitely be going again.”
Sharon Stephens, Membership and Accreditation Manager, Royal Meteorological Society
Why Attend?
In 2026, membership professionals are seeking practical, proven ways to harness data to drive growth, retention, and engagement.
This event will bring together three powerful channels focused on membership solutions to enable you to optimise this activity:
1) Network Insight – Using our unique and unrivalled insight/knowledge we will share proactive approaches/solutions that will help you to improve data-driven decision making.
2) Peer-to-Peer Problem Solving / Networking – This event will bring together leading membership/association professionals to share/disseminate their recent approaches that are making a real impact.
3) Industry Expertise – Leading solution providers who work in partnership with the sector’s leading membership bodies will share their insight and outline how innovative data-driven solutions are enabling membership bodies to develop and grow.
Key Insight & Take Aways
In just one day, Membership Solutions Day 2026 will equip you with practical, data-led strategies to help your organisation improve member retention, engagement, and growth.
1 ) Data in Action: The day will feature a mix of network-led, insight-driven content, exploring how membership bodies are using data to make smarter decisions, demonstrate impact, and enhance member value.
2) Network Intelligence: The power of our community lies in shared experience. This year’s event goes beyond traditional networking with the sector’s first data and insight-focused speed-networking session — designed to help you exchange practical ideas and successful approaches with peers facing similar challenges.
3) Expert-Led Inspiration: Hear from industry experts as they showcase how data, technology, and analytics are transforming member engagement strategies. Speakers will share insight drawn from working with hundreds of membership organisations across the UK and beyond.
A complimentary lunch and refreshments are included.
Membership Solution Areas / Approaches
- Discover how to transform raw data into actionable insight that drives member growth, retention, and engagement.
- Learn how to use analytics and reporting to make smarter, evidence-based membership decisions.
- Explore how automation and personalisation can enhance the member experience and boost renewals.
- Hear how leading organisations are building data-driven cultures to guide strategy and demonstrate impact.
Programme
| Time | Session Title | Details |
|---|---|---|
| 08:30 | Registration, Exhibition & Welcome Refreshments | Complimentary refreshments/pastries/tea & coffee will be served in the trade exhibition |
| 09:30 | Introduction and Data-led decision making | Presented by: Luke Stevens-Burt, Associate Director Insight & Development, MemberWise Network |
| 10:00 | Data Driven Decisions Presentation 1 | Industry Expert tbc |
| 10:30 | Data Driven Decisions Presentation 2 | Industry Expert tbc |
| 11:00 | Refreshment Break, Networking & Trade Exhibition | Complimentary refreshments will be served in the trade exhibition |
| 11:30 | Data Driven Decisions Presentation 3 | Industry Expert from Librios |
| 12:00 | Speed Networking Session | Delegates & Solution Provider Interactive Session |
| 13:00 | Networking Lunch | A complimentary hot buffet will be served in the trade exhibition |
| 14:00 | Data Driven Decisions Presentation 4 | Industry Expert tbc |
| 14:30 | Data Driven Decisions Presentation 5 | Industry Expert tbc |
| 15:00 | Data Driven Decisions Presentation 6 | Industry Expert tbc |
| 15:30 | Q&A and Summary | Presented by: Luke Stevens-Burt, Associate Director Insight & Development, MemberWise Network |
Location & Entry Criteria
Location: London Novotel West, Hammersmith, London
Address: 1 Shortlands, Hammersmith International Centre, London, W6 8DR
The nearest underground stations (Zone 2) are only a five-minute walk away:
– Hammersmith (Piccadilly and District lines, or Circle and Hammersmith & City lines),
– Barons Court (Piccadilly and District lines)
If you are traveling by underground from Central London the journey takes approximately 20 minutes, or from Heathrow it takes about 45 minutes, depending on the station or terminal you’re starting from.
Entry Criteria:
Entry is exclusively available to 2 staff (manager level or above) working for membership organisations and associations (with 10 Full-Time Equivalent Members of Staff) based in the UK/Ireland. If this criteria is not met, places will be automatically cancelled.
Solution Providers:
If you would like more information on how your company can participate in a future Membership Solution Days please ‘Contact Us‘.
Recent Sponsors include:
