Membership Solutions Day (hosted by MemberWise)

The Connected Membership Organisation: Integrating Technology, Data & Member Experience

(Free One-Day Event / Tuesday 13th October 2026 / Novotel London West / London)

Join us for our next Membership Solutions Day, 13th October 2026 — a free, interactive, face-to-face event exploring this year’s theme:

“The Connected Membership Organisation: Integrating Technology, Data & Member Experience”

Membership organisations rely on technology more than ever before, yet many are still held back by disconnected systems, duplicated processes and fragmented data. CRM, websites, learning platforms, events, finance, marketing automation and community platforms all play an important role, but when they don’t work together, neither do your teams or your member journeys.

Membership Solutions Day will explore how professional bodies and associations are creating connected technology ecosystems that improve efficiency, strengthen reporting, enhance member engagement and support better decision-making across the organisation. The event will showcase practical approaches that help organisations remove silos, unlock the full value of their existing systems and deliver a more seamless member experience.

Throughout the day, expert speakers from leading solution providers will share real-world case studies, practical advice and lessons learned from working with membership organisations of every size. Whether you’re reviewing your CRM strategy, improving data quality, integrating key platforms or planning your next digital transformation project, you’ll leave with practical ideas and proven approaches that can help you build a more integrated, efficient and member-focused organisation.

If integration is your next big priority, Membership Solutions Day is where you’ll find the ideas, expertise and practical solutions to make it happen.

Below you’ll find everything you need to know about the event, including what you’ll learn, who’s speaking, the full programme, venue information and free online registration.

Key Insight and takeways to expect:

Explore practical approaches to connecting CRM, websites, learning, events, finance and marketing platforms to create a more integrated membership technology ecosystem.
Learn how leading organisations are improving reporting, data quality and organisational insight by connecting systems more effectively.
Discover ideas for streamlining processes, reducing duplication and making better use of the technology you already have.
Hear real-world case studies and lessons learned from membership organisations and sector experts who have successfully tackled integration challenges to improve member experience and organisational performance.

Recent Messages of Support

“The first membership solutions day was excellent. The speakers were engaging and were not there to give a ‘hard sales pitch’ Will definitely be going again.”

Sharon Stephens, Membership and Accreditation Manager, Royal Meteorological Society

“A great opportunity to understand from solution providers what the next steps on our digital journey should be. Also, good to speak to peers and understand their real-world experiences”

Sarah Dowle, Membership & Marketing Manager, ACEVO

“The network solutions day provided a good opportunity to learn from both peers and suppliers about challenges and solutions being faced across the sector.”

Gareth Davies, Head of Membership, Royal College of Emergency Medicine (RCEM)

“It was great to discuss issues with like-minded individuals who understood the membership space. Talking to the presenters was also interesting and listening to their experiences in the last speed networking session.”

Carol Ray, Head of Membership Services, National Federation of Roofing Contractors (NFRC)

“It was great to connect with colleagues facing similar challenges.”

Liz Lees, Group Director of Membership, Chartered Institute of Procurement and Supply (CIPS)

“This is a must-attend event for all Membership Professionals that are actively developing the value that your Organisation delivers. Whatever sector you serve, common Membership challenges are retention, recruitment, and engaging Members to provide both value and growth. The opportunity to discuss and share proactive solutions with peers and industry experts is not something that can be missed.”

Darren Shepherd, National Membership Development Director, British Printing Industries Federation (BPIF)

Why Attend?

In 2026, membership organisations are under increasing pressure to connect their technology, improve data quality and deliver seamless member experiences.

In just one day, Membership Solutions Day 2026 will give you fresh ideas, practical insight and real-world examples to help you build a more connected/integrated membership organisation.

Membership Solutions Day brings together three powerful perspectives to help you build a more connected, efficient and member-focused organisation:

1) Network Insight – Using our unique and unrivalled insight/knowledge we’ll help you to gain practical strategies and proven approaches to integrating your membership technology ecosystem, improving data flow between systems, and creating joined-up member experiences that deliver measurable organisational value.

2) Peer-to-Peer Problem Solving / Networking – Learn from other membership professionals who are tackling the same integration, CRM and digital transformation challenges. Discover what’s working, avoid common pitfalls, and exchange ideas with peers facing similar priorities. Through networking and our popular speed networking session, you’ll exchange ideas, discuss common obstacles and discover practical approaches that are delivering results.

3) Industry Expertise – Hear from leading technology providers and sector specialists who partner with membership organisations every day. Through real-world case studies and practical examples, they’ll demonstrate how connected systems and smarter integrations are improving efficiency, member engagement and organisational performance.

A complimentary lunch and refreshments are included.

Programme

Time	Session Title
08:30	Registration, Exhibition & Welcome Refreshments Complimentary refreshments/pastries/tea & coffee will be served in the trade exhibition
09:30	Panel Discussion: Connected Membership: The Integration Reality for Associations Creating a truly connected membership organisation sounds simple in principle but the reality can be very different. Disconnected systems, fragmented data, competing internal priorities and legacy processes can all make it difficult to deliver the seamless, joined-up member experience organisations are aiming for. In this opening panel, three association and membership professionals will share their first-hand experiences of tackling integration challenges within their organisations. We’ll explore what prompted change, where the biggest barriers have been, what they have learned along the way, and where they are still working to join the dots. Speakers: Julian Davis, COO, World Commerce & Contracting Sean Watson, Head of Data, CSSC Stuart Slavicky, Deputy Director of Marketing and Communications, College of Optometrists
10:00	Alex Skinner, Chief Executive & Co-Founder, Pixl8 Group
10:30	Speaker tbc from Librios
11:00	Coffee and Networking Break
11:30	Connecting the Volunteer Journey: Integrating Technology to Improve Volunteer Experience Seession details tbc Dianne Watson, Head of Volunteer Engagement, ICheme
12:00	Speed Networking Session Delegates & Solution Provider Interactive Session
13:00	Networking Lunch A complimentary hot buffet will be served in the trade exhibition
14:00	Digital Excellence Case Study: RIBA’s Roadmap to Digital Engagement – Turning Data, Skills and Culture into Member Value Originally presented at Digital Excellence 2026, this RIBA case study has been specially selected for Solutions Day because of its strong relevance to this year’s theme: The Connected Membership Organisation. In this practical session, Aaron Woods, Interim Technology Director of RIBA shares RIBA’s journey towards a more connected digital organisation – bringing together technology, data, digital services and organisational change to improve member value and engagement. From tackling fragmented systems and conflicting member journeys to connecting core platforms and making better use of data, the session explores the realities, challenges and lessons involved in creating a more joined-up membership experience.
14:30	Your Network, Your Voice: Help Shape What Comes Next for MemberWise MemberWise exists to support and connect the membership and association sector – and we want to make sure the Network continues to reflect what you need. This interactive session is your opportunity to have your say and help shape what comes next. We’ll invite you to share what you value most about the MemberWise Network, what you’d like to see more of, where we could do things differently, and the topics, resources, events and support that would make the biggest difference to you and your organisation.
15:00	Session 7 (available to book)
15:30	Q&A and Closing Summary

Location & Entry Criteria

Location: London Novotel West, Hammersmith, London

Address: 1 Shortlands, Hammersmith International Centre, London, W6 8DR

The nearest underground stations (Zone 2) are only a five-minute walk away:

– Hammersmith (Piccadilly and District lines, or Circle and Hammersmith & City lines),
– Barons Court (Piccadilly and District lines)

If you are traveling by underground from Central London the journey takes approximately 20 minutes, or from Heathrow it takes about 45 minutes, depending on the station or terminal you’re starting from.

Entry Criteria:

Entry is exclusively available to 2 staff (manager level or above) working for membership organisations and associations (with 10 Full-Time Equivalent Members of Staff) based in the UK/Ireland. If this criteria is not met, places will be automatically cancelled.