The Connected Membership Organisation: Integrating Technology, Data & Member Experience
(Free One-Day Event / Tuesday 13th October 2026 / Novotel London West / London)
Join us for our next Membership Solutions Day, 13th October 2026 — a free, interactive, face-to-face event exploring this year’s theme:
“The Connected Membership Organisation: Integrating Technology, Data & Member Experience”
Membership organisations rely on technology more than ever before, yet many are still held back by disconnected systems, duplicated processes and fragmented data. CRM, websites, learning platforms, events, finance, marketing automation and community platforms all play an important role, but when they don’t work together, neither do your teams or your member journeys.
Membership Solutions Day will explore how professional bodies and associations are creating connected technology ecosystems that improve efficiency, strengthen reporting, enhance member engagement and support better decision-making across the organisation. The event will showcase practical approaches that help organisations remove silos, unlock the full value of their existing systems and deliver a more seamless member experience.
Throughout the day, expert speakers from leading solution providers will share real-world case studies, practical advice and lessons learned from working with membership organisations of every size. Whether you’re reviewing your CRM strategy, improving data quality, integrating key platforms or planning your next digital transformation project, you’ll leave with practical ideas and proven approaches that can help you build a more integrated, efficient and member-focused organisation.
If integration is your next big priority, Membership Solutions Day is where you’ll find the ideas, expertise and practical solutions to make it happen.
Below you’ll find everything you need to know about the event, including what you’ll learn, who’s speaking, the full programme, venue information and free online registration.
Key Insight and takeways to expect:
- Explore practical approaches to connecting CRM, websites, learning, events, finance and marketing platforms to create a more integrated membership technology ecosystem.
- Learn how leading organisations are improving reporting, data quality and organisational insight by connecting systems more effectively.
- Discover ideas for streamlining processes, reducing duplication and making better use of the technology you already have.
- Hear real-world case studies and lessons learned from membership organisations and sector experts who have successfully tackled integration challenges to improve member experience and organisational performance.
Recent Messages of Support
“A great opportunity to understand from solution providers what the next steps on our digital journey should be. Also, good to speak to peers and understand their real-world experiences”
Sarah Dowle, Membership & Marketing Manager, ACEVO“It was great to connect with colleagues facing similar challenges.”
Liz Lees, Group Director of Membership, Chartered Institute of Procurement and Supply (CIPS)“The network solutions day provided a good opportunity to learn from both peers and suppliers about challenges and solutions being faced across the sector.”
Gareth Davies, Head of Membership, Royal College of Emergency Medicine (RCEM)“It was great to discuss issues with like-minded individuals who understood the membership space. Talking to the presenters was also interesting and listening to their experiences in the last speed networking session.”
Carol Ray, Head of Membership Services, National Federation of Roofing Contractors (NFRC)“This is a must-attend event for all Membership Professionals that are actively developing the value that your Organisation delivers. Whatever sector you serve, common Membership challenges are retention, recruitment, and engaging Members to provide both value and growth. The opportunity to discuss and share proactive solutions with peers and industry experts is not something that can be missed.”
Darren Shepherd, National Membership Development Director, British Printing Industries Federation (BPIF)“The first membership solutions day was excellent. The speakers were engaging and were not there to give a ‘hard sales pitch’ Will definitely be going again.”
Sharon Stephens, Membership and Accreditation Manager, Royal Meteorological Society
Why Attend?
In 2026, membership organisations are under increasing pressure to connect their technology, improve data quality and deliver seamless member experiences.
In just one day, Membership Solutions Day 2026 will give you fresh ideas, practical insight and real-world examples to help you build a more connected/integrated membership organisation.
Membership Solutions Day brings together three powerful perspectives to help you build a more connected, efficient and member-focused organisation:
1) Network Insight – Using our unique and unrivalled insight/knowledge we’ll help you to gain practical strategies and proven approaches to integrating your membership technology ecosystem, improving data flow between systems, and creating joined-up member experiences that deliver measurable organisational value.
2) Peer-to-Peer Problem Solving / Networking – Learn from other membership professionals who are tackling the same integration, CRM and digital transformation challenges. Discover what’s working, avoid common pitfalls, and exchange ideas with peers facing similar priorities. Through networking and our popular speed networking session, you’ll exchange ideas, discuss common obstacles and discover practical approaches that are delivering results.
3) Industry Expertise – Hear from leading technology providers and sector specialists who partner with membership organisations every day. Through real-world case studies and practical examples, they’ll demonstrate how connected systems and smarter integrations are improving efficiency, member engagement and organisational performance.
A complimentary lunch and refreshments are included.
Programme
| Time | Session |
|---|---|
|
08:30
09:20 |
Registration, Exhibition & Welcome Refreshments Complimentary refreshments/pastries/tea & coffee will be served in the trade exhibition Welcome and Introductions Richard Gott, Founder and Chair, MemberWise Network |
| 09:30 |
Panel Discussion: Connected Membership: The Integration Reality for Associations Creating a truly connected membership organisation sounds simple in principle but the reality can be very different. Disconnected systems, fragmented data, competing internal priorities and legacy processes can all make it difficult to deliver the seamless, joined-up member experience organisations are aiming for. In this opening panel, three association and membership professionals will share their first-hand experiences of tackling integration challenges within their organisations. We’ll explore what prompted change, where the biggest barriers have been, what they have learned along the way, and where they are still working to join the dots. Speakers: Julian Davis, COO, World Commerce & Contracting Sean Watson, Head of Data, CSSC Stuart Slavicky, Deputy Director of Marketing and Communications, College of Optometrists |
| 10:00 |
AI As A Colleague – Connecting Your Organisation 24/7 Imagine having an AI agent that behaves like a colleague on your Teams channel – watching for membership issues and opportunities, assigning specialist agents when a question needs different expertise, and keeping you updated on progress 24/7. Alex Skinner shares how associations can use AI as an extension of their team – from automating recurring tasks such as board reports, analysing engagement, tracking renewals and logging opportunities. Discover how your organisation can use AI as a colleague who is there for you day and night. Alex Skinner, Chief Executive & Co-Founder, Pixl8 Group |
| 10:30 |
Your Knowledge Doesn’t Have to Stop at Your Website Instead of members coming to fetch information from your website, a governed AI agent can bring your trusted content to them, inside the tools they already have open, the moment they need it, shaped to their context rather than handed over as another generic PDF. This presentation will explore how membership organisations can use governed AI to make their trusted knowledge more accessible, relevant and useful to members. Rather than expecting members to visit a website, search through resources or download another PDF, discover how AI can bring the right information directly into the tools they already use – shaped around their needs and context. The session will look at how organisations can: Matthew Clark, Head of Strategic Accounts, Librios |
| 11:00 | Coffee and Networking Break |
| 11:30 |
Connecting the Volunteer Journey: Integrating Technology to Improve Volunteer Experience Volunteers play a vital role in membership organisations, but their experience can often span multiple systems, channels and touchpoints. During this session, you will hear how IChemE has brought together different platforms, channels and touchpoints to create a more cohesive and positive volunteer journey.
Dianne Watson, Head of Volunteer Engagement, IChemE |
| 12:00 |
Navigating the Route: An interactive workshop to define destinations and map journeys If objectives and desired outcomes are unclear, how can membership organisations understand the journeys, connections and choices that will help them get there? In this interactive workshop, we’ll work together to explore the relationship between organisational ambition and member experience: what the organisation is trying to achieve, what members need for that to happen, and how technology, data, learning and other parts of the experience can connect around a shared destination. Starting with practical challenges rather than expecting attendees to arrive with all the answers, we’ll collectively identify destinations, surface roadblocks and consider possible routes forward. Through guided discussion and collaborative problem-solving, we’ll explore how membership bodies can improve member value while driving organisational impact. Expect discussion, problem-solving and shared insight as we collectively navigate the route from member need to organisational impact. Learning objectives
Michael Kavanagh: Senior Director, International Customer Success, D2L Sasha El-Halwani, Senior Revenue Marketing Manager, D2L |
| 13:00 |
Networking Lunch A complimentary hot buffet will be served in the trade exhibition |
| 14:00 |
The SaaS Paradox: Why Membership Technology Is Still So Hard This session will explore:
Peter Ross, Co-founder, Cygnet Digital |
| 14:30 |
Speed Networking Session An opportunity to meet fellow membership professionals, share your technology and integration challenges, exchange experiences and pick up practical ideas from your peers. |
| 15:30 |
Q&A and Closing Summary Richard Gott, Founder & Chair, MemberWise Network |
| 15:40 |
Close |
Location & Entry Criteria
Location: London Novotel West, Hammersmith, London
Address: 1 Shortlands, Hammersmith International Centre, London, W6 8DR
The nearest underground stations (Zone 2) are only a five-minute walk away:
– Hammersmith (Piccadilly and District lines, or Circle and Hammersmith & City lines),
– Barons Court (Piccadilly and District lines)
If you are traveling by underground from Central London the journey takes approximately 20 minutes, or from Heathrow it takes about 45 minutes, depending on the station or terminal you’re starting from.
Entry Criteria:
Entry is exclusively available to 2 staff (manager level or above) working for membership organisations and associations (with 10 Full-Time Equivalent Members of Staff) based in the UK/Ireland. If this criteria is not met, places will be automatically cancelled.
Solution Providers:
If you would like more information on how your company can participate in a future Membership Solution Days please ‘Contact Us‘.
Recent Sponsors include:
