Your website is often where the member experience begins and when it works well, it can do far more than provide information. It can build trust, create connection and make membership feel effortless. In this webcast, we’ll explore how thoughtful digital experiences can help turn your website into a stronger driver of member value. From [...]

Mobile apps for membership bodies have entered a new phase. Members aren't asking for shrunken-down websites. They want focused, high-utility tools for events, self-service and community. The Digital Excellence 2026/27 data confirms it. Event functionality, surveys and community features are climbing, while news/blogs (-16%) and eLearning/CPD (-18%) are falling away fast. So where should your [...]

Online member communities continue to grow in importance, with clear evidence of their impact on engagement, value and retention. This session focuses on how membership bodies are using online communities, why paid-for platforms are increasingly preferred, and how communities fit within the wider digital ecosystem. This webcast will highlight relevant insights from the Digital Excellence [...]

Core platforms such as AMS/CRM and websites form the backbone of the member experience, but many organisations still struggle to maximise value from them. This session explores platform trends, satisfaction levels and common challenges, helping membership bodies understand how to get more from what they already have. This webcast is informed by the Digital Excellence [...]

Online learning and CPD provision continues to increase across the membership sector, with growing expectations around flexibility, accessibility and assessment. However, as provision becomes the norm, organisations are increasingly challenged to ensure learning delivers measurable value and impact. This webcast explores how organisations are evolving their learning strategies, moving away from bespoke systems, and responding to [...]