Many membership bodies have made progress integrating core systems, but data silos, manual processes and underused tools remain common. At the same time, automation and AI adoption is accelerating, often without a clear plan. This webcast looks at how better integration underpins automation and AI, and where organisations are seeing early benefits. This webcast draws [...]

Mobile apps for membership bodies have entered a new phase. Members aren't asking for shrunken-down websites. They want focused, high-utility tools for events, self-service and community. The Digital Excellence 2026/27 data confirms it. Event functionality, surveys and community features are climbing, while news/blogs (-16%) and eLearning/CPD (-18%) are falling away fast. So where should your [...]

Online member communities continue to grow in importance, with clear evidence of their impact on engagement, value and retention. This session focuses on how membership bodies are using online communities, why paid-for platforms are increasingly preferred, and how communities fit within the wider digital ecosystem. This webcast will highlight relevant insights from the Digital Excellence [...]

Core platforms such as AMS/CRM and websites form the backbone of the member experience, but many organisations still struggle to maximise value from them. This session explores platform trends, satisfaction levels and common challenges, helping membership bodies understand how to get more from what they already have. This webcast is informed by the Digital Excellence [...]