Many membership bodies have made progress integrating core systems, but data silos, manual processes and underused tools remain common. At the same time, automation and AI adoption is accelerating, often without a clear plan. This webcast looks at how better integration underpins automation and AI, and where organisations are seeing early benefits. This webcast draws [...]

Core platforms such as AMS/CRM and websites form the backbone of the member experience, but many organisations still struggle to maximise value from them. This session explores platform trends, satisfaction levels and common challenges, helping membership bodies understand how to get more from what they already have. This webcast is informed by the Digital Excellence [...]

Online member communities continue to grow in importance, with clear evidence of their impact on engagement, value and retention. This session focuses on how membership bodies are using online communities, why paid-for platforms are increasingly preferred, and how communities fit within the wider digital ecosystem. This webcast will highlight relevant insights from the Digital Excellence [...]

Mobile apps are no longer about replicating websites on smaller screens. This session explores how membership bodies are refining mobile offerings, shifting focus towards interaction, self-service and events, and responding to changing member preferences, particularly among younger audiences. This webcast is informed by findings from the Digital Excellence 2026/27 Survey Report, a statistically significant study [...]