Our Digital Service Transformation – A Seven-Year Itch (Royal Pharmaceutical Society)2018-06-24T16:23:57+00:00

Project Description

The Royal Pharmaceutical Society was formed in 1841 and split from its regulatory responsibilities in 2010 effectively starting a new membership body. Seven years later the Society has rebuilt its digital platform to improve the experience for members, internal processes around producing content and developing functionality, and aid the organisations aims.

This keynote presentation was delivered by Nick David (Head of Digital) and he reviews the key eductional learning outcomes:

– Establish lessons learnt from the start-up website in 2010 and its evolution before initiating a redevelopment project in 2015
– Understand how to analyse processes and platforms to meet our objectives
– Explore what future looks like post itch
– Learn how personalisation and automation will help shape our future roadmap

This presentation was filmed at Digital Excellence 2017. Find out about our growing programme of conferences and events – memberwise.org.uk/main-events/