OpenContact is a UK-based outsourced member-services partner trusted by a wide range of charities, associations and national governing bodies.
Our team delivers warm, brand-aligned support across phone, email, live chat and social channels seven days a week — managing enquiries, renewals, bookings, complaints and day-to-day member care as a seamless extension of your organisation. We take time to understand your values, tone and member expectations so every interaction feels authentically “you.”
We have extensive experience supporting organisations with large, diverse and geographically spread membership communities — including national bodies and major heritage and environmental networks. These organisations rely on us to handle everything from high-volume seasonal peaks and specialist enquiry handling to complex operational workflows. By outsourcing to OpenContact, your internal teams gain time to focus on strategic priorities, confident that your members are receiving timely, accurate and empathetic support.
Membership organisations choose us for our flexibility, reliability and ability to integrate effortlessly with existing systems and processes. Whether you need overflow support, out-of-hours coverage, end-to-end member-service management or additional capacity during renewals and campaign surges, we scale to match your needs. If you’re exploring ways to strengthen member experience, reduce administrative pressure and maintain high service levels year-round, we’d be happy to share examples of how we’ve helped similar organisations achieve exactly that.
Call Handling
When your members call — for renewals, enquiries, bookings or support — you need reassurance that someone knowledgeable and professional is always there to answer. Our call-handling service delivers exactly that: experienced agents who represent your organisation’s voice and values, trained to manage member enquiries promptly and consistently. Outsourcing call handling to OpenContact removes the burden of recruiting, training and staffing in-house — so your internal teams can stay focused on strategic priorities, not being tied up on phone duty.
Total Customer Contact Management
For many membership organisations, managing member touchpoints — phone, email, live chat, social messaging — can stretch resources, especially when demand fluctuates. OpenContact’s Total Customer Contact Management brings all those channels under one roof: a seamless, brand-aligned service that handles enquiries, renewals, complaints, booking changes, event registrations and more. By integrating with your existing systems and applying industry-best processes, we provide a reliable single point of contact for your members — reducing risk, improving service levels, and ensuring consistent experience across every channel.
Live Chat/Chat bot Implementation
In today’s digital age many members expect fast, online support — and live chat is often their first preference. OpenContact enables membership organisations to offer real-time, responsive service via live chat or chat-bot, as well as human-agent follow-up when needed. This multi-channel accessibility improves member satisfaction, reduces waiting times, and ensures no enquiry gets lost — even outside standard office hours. Our team can implement and manage chat-based support in parallel with other services, bringing modern convenience and enhanced accessibility to member communications.
Customer Services
Beyond just answering calls or replying to messages, membership organisations often require full-spectrum customer support: membership renewals, complaints, order/fee processing, event bookings, payment queries, post-sale queries and more. OpenContact’s customer-services offering is built to handle the full lifecycle of member interaction — from first enquiry through to resolution — with care, compliance (e.g. data protection) and consistency. Outsourcing your customer services ensures operational resilience (holiday/peak cover, staff absence, surges), relieves internal teams of administrative overload, and delivers the kind of high-quality, member-first experience that strengthens retention and reputation.
