All Membership Bodies have a library of legal documents, policy documents and many have standards as part of the governance process and charitable status. Many organisations diligently help shape policy change through research and influence. These collected data points drive change through drafting and curating new and old policies. It is an expensive, patient [...]
In a digital-first world where automation is king, the membership sector can often be seen as playing catch-up. With a seemingly infinite array of tools at our fingertips—CRMs, omnichannel platforms, AI, analytics dashboards—it’s tempting to assume that membership services are just another arm of customer service. But those of us who live and breathe [...]
We are now pleased to announce that we have appointed a new Ambassador in the area of HR – Introducing Amanda Arrowsmith, People & Transformation Director at The Chartered Institute of Personnel and Development(CIPD). Let’s get to know Amanda (and the high profile professional body that she currently works for) who’ll be championing this crucial [...]
In this article, we explore the benefits of using a Proof of Concept (PoC) approach when integrating AI into your business’ operations, and how it can help clarify your understanding of this technology. What is a Proof of Concept? A Proof of Concept (PoC) for AI integration is a smaller-scale experiment with significantly lower [...]
How to balance tailored experiences with rigorous data protection. In today’s crowded digital landscape, membership organisations face a tough challenge. They must stand out and remain relevant, even when competing against digital consumer experiences from organisations with vastly larger tech budgets. Whether you’re looking to enhance engagement or simply ensure that your data practices [...]
1. Please can you tell us a bit about your association and your role there? I’m the Executive Director at British Mensa, where I’ve been leading a real shift in how we think about the future of the society. Over the past few years, we’ve focused heavily on modernisation—whether that’s improving member engagement, embracing [...]
Are you struggling to keep pace with ever-evolving member needs while ensuring your organisation remains competitive and relevant? Drawing on the practical lessons from the British Dietetic Association (BDA) case study, we share how harnessing membership data can pinpoint emerging challenges and drive transformative change in your support and engagement strategies. Discover how a [...]
MemberWise Solutions Day (3 April 2025, Novotel London West) provided valuable insights and practical strategies to help membership organisations navigate evolving challenges and opportunities, focusing on member engagement, digital transformation, and commercial innovation. Rich Gott, Chair of MemberWise (www.memberwise.org.uk), opened the day by addressing critical sustainability concerns faced by the sector. He highlighted that [...]
I mean it is hard to say no right? As ‘no’ might be seen as a negative, a red flag, a ‘hold on, I will just hide my personal collection of nuclear weapons behind me’ moment! To most … the recording often means there will be an outcome, for you, for me, for them. [...]
Apparently, I'm Sainsbury's second-largest buyer of Chicken Tonight. My top track for 2022 was "Let's Dance" by The Spooky Men's Chorale (although it dropped to third place the following year). Last year, I was among the top 3% of learners on Duolingo. So, in this data-centric world, what do you know about your members, and [...]
