Did you know that, on average, 31% of an organisation’s technology is comprised of legacy systems? A legacy system is a piece of software or application built on outdated technology that remains vital to a business’s core functions. While these systems may serve their purpose, they often lack the agility and user-friendliness needed to meet today’s demands.
The term ‘legacy’ can encompass many things, including age or simply a lack of scalability. If your current system doesn’t allow you to perform new functions, there is a solution to that. Likewise, if your system does perform the required roles, but suffers from an outdated look and feel, it’s possible to update its user-facing exterior without significantly affecting the back-end.
It fits the brief, so why does it need improving?
Your legacy systems may possess hidden value and perform your day-to-day roles, but their outdated exteriors can hinder productivity and lead to various challenges. In the context of membership bodies, modernising your systems goes beyond aesthetics; it can significantly impact member satisfaction, staff productivity, and overall market competitiveness.
The Impact of Outdated Systems
Legacy systems with poor user experiences can slow down even the most experienced staff, leading to errors and reduced efficiency. Dissatisfied staff members may struggle with morale, affecting workforce retention. Additionally, outdated systems can create a negative perception of your organisation among potential members and customers; As well as affecting your authority status in the sector, this is of particular concern if you have competitors which your members may end up driving towards.
Can’t Afford a New System or a Major Upgrade? UI/UX Is a Good Place to Start
Even if investing in a complete system overhaul isn’t feasible, we can still enhance the user experience and interface of your legacy applications. Improving UX and UI can lead to a plethora of benefits for your organisation, such as increased staff productivity, greater member and customer satisfaction, higher conversion rates, and improved company image. Furthermore, a more intuitive system can reduce training time for new employees, optimizing their onboarding process.
This can lead to multiple benefits for your organisation, including:
- Increased productivity among staff
- Increased staff and member satisfaction
- High retention and acquisition of members
- More streamlined ways of working
- Modern image
- Easier to train new starters on system
At PSP, we are committed to helping you achieve a modern look and feel for your legacy system, all while maintaining full control over the scope and costs. Book a legacy audit today: email [email protected] or phone 01775 722377.
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