Digital transformation is a key goal for membership organisations. So we have provided a dedicated space on the website that pulls together all related content.

The Memberwise Network is the UK’s leading community for those working in membership. Because of this, we create fantastic best practice guidance. We love helping you do your job well. We run conferences and events in London every year to do just that. Join the Network and you can access all our resources. You can also join our online community, Connect. This will give you the opportunity to meet other membership professionals and share your questions and ideas on digital transformation. Our commitment is to increase your efficiency as well as enhancing your value proposition. We will help you improve your membership retention and engagement rates. Best practice content is generated by the community so it is timely, current, targeted and robust.

So what makes the Network different? Our members tell us it is because we have created a thriving community. A community that is fully inclusive. We include membership professionals, sector experts, influencers, thought leaders and providers. Although we take our work seriously, we know how to have fun at the same time! We support over 6,500 individuals working in over 2,500 organisations. Many of which are digital transformation roles.

Stop Blaming Your CRM – The Real Reason You’re Not Seeing ROI

2025-09-01T08:50:04+01:00Monday, 1 September, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

Whilst many organisations have implemented new tech as part of their digital transformation, they don’t have a strategy in place that helps them derive value from their investment. They often end up in a vicious circle where they fail to properly adopt new and existing capabilities, user enthusiasm wanes, and the CRM is blamed [...]

AI videos: The new transfer learning

2025-08-12T16:32:21+01:00Tuesday, 12 August, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

Are you one of the 2m + who have seen the viral AI generated Yeti vlogs on YouTube? Very clever and amusing if you have not seen them yet. We all have been used to CGI in movies for decades, some even remember the Millennium Falcon, X-wings, and other starships were built from a [...]

From Onboarding to Advocacy: How CRM Supports the Member Journey

2025-08-01T11:57:21+01:00Friday, 1 August, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

Let's be honest, today's members expect a lot from organisations. They want everything to be easy, quick, and fully personalised. Getting someone from their first sign-up to becoming a true champion of your organisation takes more than just good intentions. You need the right tools to make that journey as smooth as possible. A [...]

How the Data (Use & Access) Act 2025 impacts your Membership Organisation

2025-07-30T16:05:39+01:00Wednesday, 30 July, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

The Data (Use & Access) Act 2025 (DUAA) introduces significant changes to the UK’s data protection framework bringing both opportunities and new compliance requirements for membership organisations. What the DUAA means The DUAA, which received Royal Assent on 19th June 2025, introduces significant updates to UK data protection laws, affecting how membership organisations handle [...]

AI has changed member expectations: Are you ready?

2025-07-23T08:13:15+01:00Wednesday, 23 July, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

As we enter the AI era, your members can now get instant answers and insights to complex questions —for free. So what does this mean for membership organisations? Let’s be honest—when a member has a question, they’re not waiting for your reply. They’re asking ChatGPT. Why wouldn’t they? It’s fast, free, and available 24/7. [...]

The UAT paradox: Why perfect specifications still fail users

2025-06-24T19:17:05+01:00Tuesday, 24 June, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

After 15 years of implementing software for membership organisations and charities, I've seen a curious phenomenon: projects that tick every specification box but still leave users frustrated. The culprit? We've been solving the wrong problem. I once delivered a membership renewal system that met every single acceptance criterion. Three months post-launch, member complaints doubled. [...]

AI Legal & Governance for Membership Bodies? UAE sets the pace

2025-05-07T23:31:58+01:00Wednesday, 7 May, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

All Membership Bodies have a library of legal documents, policy documents and many have standards as part of the governance process and charitable status. Many organisations diligently help shape policy change through research and influence. These collected data points drive change through drafting and curating new and old policies. It is an expensive, patient [...]

What is a Proof of Concept?

2025-04-22T12:19:13+01:00Wednesday, 16 April, 2025|Categories: Membership Digital Transformation|

In this article, we explore the benefits of using a Proof of Concept (PoC) approach when integrating AI into your business’ operations, and how it can help clarify your understanding of this technology. What is a Proof of Concept? A Proof of Concept (PoC) for AI integration is a smaller-scale experiment with significantly lower [...]

Digital Excellence Conference & Exhibition, 15thMay, 2025 – Interview with Chair of the Digital Strategy, Planning & Delivery Stream

2025-04-15T09:21:19+01:00Tuesday, 15 April, 2025|Categories: Membership Digital Transformation, MemberWise|

1. Please can you tell us a bit about your association and your role there? I’m the Executive Director at British Mensa, where I’ve been leading a real shift in how we think about the future of the society. Over the past few years, we’ve focused heavily on modernisation—whether that’s improving member engagement, embracing [...]

Using Data Insights to Future-Proof Member Value: Lessons from the BDA

2025-04-05T18:39:12+01:00Saturday, 5 April, 2025|Categories: Membership Digital Transformation, MemberWise Recognised Supplier|

Are you struggling to keep pace with ever-evolving member needs while ensuring your organisation remains competitive and relevant? Drawing on the practical lessons from the British Dietetic Association (BDA) case study, we share how harnessing membership data can pinpoint emerging challenges and drive transformative change in your support and engagement strategies. Discover how a [...]

Go to Top