Membership Digital Transformation

When we talk about cyber security it’s tempting to think only in terms of technology like firewalls, end point detection and advanced security solutions. However, for many organisations real cyber resilience is just as much about people, governance and culture as it is about the actual tools. As threats continue to grow in terms [...]

Whilst many organisations have implemented new tech as part of their digital transformation, they don’t have a strategy in place that helps them derive value from their investment. They often end up in a vicious circle where they fail to properly adopt new and existing capabilities, user enthusiasm wanes, and the CRM is blamed [...]

Are you one of the 2m + who have seen the viral AI generated Yeti vlogs on YouTube? Very clever and amusing if you have not seen them yet. We all have been used to CGI in movies for decades, some even remember the Millennium Falcon, X-wings, and other starships were built from a [...]

Let's be honest, today's members expect a lot from organisations. They want everything to be easy, quick, and fully personalised. Getting someone from their first sign-up to becoming a true champion of your organisation takes more than just good intentions. You need the right tools to make that journey as smooth as possible. A [...]

The Data (Use & Access) Act 2025 (DUAA) introduces significant changes to the UK’s data protection framework bringing both opportunities and new compliance requirements for membership organisations. What the DUAA means The DUAA, which received Royal Assent on 19th June 2025, introduces significant updates to UK data protection laws, affecting how membership organisations handle [...]

As we enter the AI era, your members can now get instant answers and insights to complex questions —for free. So what does this mean for membership organisations? Let’s be honest—when a member has a question, they’re not waiting for your reply. They’re asking ChatGPT. Why wouldn’t they? It’s fast, free, and available 24/7. [...]

After 15 years of implementing software for membership organisations and charities, I've seen a curious phenomenon: projects that tick every specification box but still leave users frustrated. The culprit? We've been solving the wrong problem. I once delivered a membership renewal system that met every single acceptance criterion. Three months post-launch, member complaints doubled. [...]

All Membership Bodies have a library of legal documents, policy documents and many have standards as part of the governance process and charitable status. Many organisations diligently help shape policy change through research and influence. These collected data points drive change through drafting and curating new and old policies. It is an expensive, patient [...]