Online member communities continue to grow in importance, with clear evidence of their impact on engagement, value and retention. This session focuses on how membership bodies are using online communities, why paid-for platforms are increasingly preferred, and how communities fit within the wider digital ecosystem. This webcast will highlight relevant insights from the Digital Excellence [...]

Core platforms such as AMS/CRM and websites form the backbone of the member experience, but many organisations still struggle to maximise value from them. This session explores platform trends, satisfaction levels and common challenges, helping membership bodies understand how to get more from what they already have. This webcast is informed by the Digital Excellence [...]