Our Digital Service Transformation – A Seven-Year Itch (Royal Pharmaceutical Society)


The Royal Pharmaceutical Society was formed in 1841 and split from its regulatory responsibilities in 2010 effectively starting a new membership body. Seven years later the Society has rebuilt its digital platform to improve the experience for members, internal processes around producing content and developing functionality, and aid the organisations aims. This keynote presentation was [...]

How Member Recognistion can be led by Members via Online Social Media (Royal Society of Chemistry)


This Digital Excellence Keynoet is delivered by Gareth Davies (Membership Development and Recruitment Specialist) and Sheena Elliott (Manager - Member Services) and explores online social media success (linked to member recognition) This great Digital Excellence themed keynote video delivers the following educational learning outcomes: – Learn how to plan and deliver a social media campaign [...]

Introducing CRM – the true costs of the journey (Girlguiding UK)


In this presentation we hear from Amanda Medler (Trustee at the World Association of Girlguides and Girl Scounts - WAGGGS) who provides a frank overview of the implementation of the new membership database at Girlguiding UK and the challenges they faced along the journey. Amanda co-presents with Iain Pritchard, Partner, Adapta Consulting, who provided her [...]

The Data-Driven Member Portal (Law Society of Scotland)


This inspirational presentation is delivered by Joyti Hull-jurkovic, Director (Zengage) and Justin Henderson, IT Projects and Database Manager at The Law Society of Scotland. In this inspirational presentation the speakers introduce the impact of their new portal that is making great use of member data to provide a more personalised and engaging online member experience. [...]

Providing a Platform for Members to Share Content (CIPR)


This presentation is delivered by Linsey Collumbell, PR & Marketing Consultant and CIPR Board Member and CIPR Deputy CEO, Philip Morgan. In this great presentation they provide an overview of opportunities they provide for members to share content online. They also explore the transfer of their journal to new publisher, Think (including the benefits) This [...]

Digital Transformation at the IoD


This inspirational presentation is delivered by James Maunder, Directtor of Information and Digital Services at the Institute of Directors (IoD). In this presentation he explains how his organisation is delivering their digital strategy and the benefits they are looking to enjoy from a smarter approach to digital. This presentaiton was delivered at Harnessing the Web [...]