Membership is a huge subject area. So we have provided a dedicated space on the website that pulls together all related content from the Memberwise Team.

The Memberwise Network is the UK’s leading community for those working in membership. Because of this, we create fantastic best practice guidance. We love helping you do your job well. We run conferences and events in London every year to do just that. Join the Network and you can access all our resources. You can also join our online community, Connect. This will give you the opportunity to meet other international membership professionals and share your questions and ideas. Our commitment is to increase your efficiency as well as enhancing your value proposition. We will help you improve your membership retention and engagement rates. Best practice content is generated by the community so it is timely, current, targeted and robust.

So what makes the Network different? Our members tell us it is because we have created a thriving international community. A community that is fully inclusive. We include membership professionals, sector experts, influencers, thought leaders and providers. Although we take our work seriously, we know how to have fun at the same time! We support over 6,500 individuals working in over 2,500 organisations. Many of which are international.

Role made redundant? You are not alone and we can help

2026-04-17T09:54:44+01:00Thursday, 16 April, 2026|Categories: MemberWise, People and Volunteer Management|

Redundancy can feel sudden, unsettling, and deeply personal, but it is not uncommon across the membership and association sector. The reasons may vary in different situations – and it is helpful to understand these but equally you need to concentrate on what you do next. This is a moment to regroup, re‑focus and take [...]

Interview with Chair of the Digital Strategy, Data & Growth Stream at Digital Excellence 2026

2026-04-07T16:46:34+01:00Tuesday, 7 April, 2026|Categories: Member Data, MemberWise|

Digital Excellence (2026) -Thursday 7th May 2026 Daniel Bailey is Director of Digital Development and Membership Operations at ECA, the UK’s leading trade association for the electrotechnical services industry, and we are delighted to welcome him as Chair of the Digital Strategy, Data & Growth Stream at Digital Excellence 2026. He works across both ECA's Membership [...]

Interview with Chair of the Keynote Stream of Digital Excellence 2026

2026-03-25T15:57:42+00:00Wednesday, 25 March, 2026|Categories: MemberWise|

Digital Excellence (2026) -Thursday 7th May 2026 Kayleigh Mapstone, Executive Director of British Mensa and MemberWise Ambassador (Community), will be a familiar and very welcome face to many within the MemberWise network. Having been actively involved in the community for several years – as a speaker, ambassador and regular delegate – Kayleigh has become [...]

Meet Sophie Tothill, Senior Engagement Lead at CIPD

2026-03-10T09:27:31+00:00Tuesday, 10 March, 2026|Categories: Member Engagement & Retention, MemberWise|

Interview with Sophie Tothill, Senior Engagement Lead, CIPD Chair of Stream 2: Digital for Member Engagement & Value, Digital Excellence May 2026 Many of you will already recognise Sophie Tothill — usually in a red MemberWise t-shirt, clipboard in hand, generously supporting the team over the past few years. This year, we’re delighted that [...]

Introducing our new MemberWise Ambassador (HR & Workforce)

2026-01-09T12:44:58+00:00Friday, 9 January, 2026|Categories: MemberWise|

Over the coming weeks we will announce our new MemberWise Ambassadors who will champion their particular area of expertise. Introducing MemberWise Ambassador (HR & Workforce), Wendy Eley, Group Operations and HR Director at the CSSC (Civil Service Sports Council). We get to know Wendy... The CSSC was formed in 1921, and provides health, wellbeing, [...]

Introducing our new MemberWise Ambassador (Events)

2025-12-10T11:09:56+00:00Friday, 5 December, 2025|Categories: MemberWise|

Over the coming weeks we will announce our new MemberWise Ambassadors who will champion their particular area of expertise. Introducing MemberWise Ambassador (Events), Nicola Pogson, Senior Events Manager,R3 (Association of Business Recovery Professionals). We get to Nicola... R3 is the trade association for the entire community of the UK's restructuring, turnaround and insolvency professionals, [...]

Successful member engagement – lessons learned

2025-11-19T11:21:20+00:00Wednesday, 19 November, 2025|Categories: Member Engagement & Retention, MemberWise, MemberWise Recognised Supplier|

The best thing about joining the ILM from a personal and professional perspective was that I had a blank slate and the existing team were incredibly open to ideas. Prior to creating my role, the ILM primarily viewed subscriptions and renewals as the core element of the membership activity, so they really wanted someone [...]

Introducing our new MemberWise Ambassador (PR & Communications)

2025-11-18T09:54:31+00:00Monday, 17 November, 2025|Categories: MemberWise|

Over the coming weeks we will announce our new MemberWise Ambassadors who will champion their particular area of expertise. Introducing MemberWise Ambassador (Public Relations and Communications), Gemma Rickard, Head of Marketing, Membership & Digital at the Society of Local Council Clerks (SLCC). We get to know Gemma... SLCC is the professional body for local [...]

Why Two-Way Communication Is the Key to Stronger Member Relationships

2025-11-17T10:19:06+00:00Saturday, 15 November, 2025|Categories: Member Engagement & Retention, MemberWise, MemberWise Recognised Supplier|

For many membership organisations, communication has long followed a familiar pattern: updates go out, renewals come in, and engagement is measured through open rates, click-throughs or event attendance. But members today expect much more. They want to feel heard, valued and understood, not just as recipients of information, but as part of an ongoing [...]

Introducing our new MemberWise Ambassador (Digital Transformation)

2025-11-07T12:58:50+00:00Friday, 7 November, 2025|Categories: MemberWise|

Over the coming weeks we will announce our new MemberWise Ambassadors who will champion their particular area of expertise. Introducing MemberWise Ambassador (Digital Transformation), Matt Strain, Assistant Director, Digital Platforms & Change at the Chartered Institute of Securities and Investments (CISI). We get to know Matt... With over 53,000 members across 131 countries (32,000 [...]

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