Member Engagement & Retention

Introduction As technology and mobile devices become ubiquitous, positive digital experiences have become sacred for modern consumers. A digital-first strategy that leverages technology to create seamless, personalised experiences is a critical element of member retention. Yet, a genuine shift in perspective that completely transforms how you engage with your members is necessary for a [...]

When member acquisition is a high priority, it’s easy to look at simple marketing levers like paid search and paid social as the answer. Drive more traffic to the site, raise awareness of the organisation and in turn generate more sign ups. It really can be that easy. However, it’s not the most sustainable [...]

Membership organisations can only thrive when their members are actively participating. However, like any other entity experiences – be it a business or otherwise – over time people will become inactive. At first, lapsed members may  seem a problem. When in fact they represent a significant opportunity for growth and renewal. In this blog [...]

Like most things, the way membership organisations engage with their members has been transformed by today’s digital world. Smartphones are the primary means of communication and interaction. Which means one thing; organisations must leverage mobile technology to enhance member engagement.  In this blog post, we'll look at the impact mobile technology has had on [...]

A strong sense of community not only attracts and retains members, it also encourages engagement and collaboration within your organisation. Most memberships centre around an idea; be that a career, cause or charity. A community strengthens the links of these common interests between your members.  In this post, we’ll explore key strategies for building [...]

There are many challenges involved in demonstrating the ROI of member education, from aligning training with organisational objectives, tracking and measuring the right data, to communicating the value of education programs to association leaders. I recently sat down with Richard Gott, Chair of the Memberwise network to discuss how to demonstrate the ROI of [...]

In today's interconnected world, where digital platforms have become ubiquitous, organisations must harness the power of technology to foster meaningful engagement with all members, regardless of their backgrounds or identities. Whether you're running a community organisation, a professional association, or a business, prioritising digital engagement strategies can significantly enhance member satisfaction, retention, and overall [...]

An effective mentoring program could prove to be an important benefit to both existing and prospective members. Mentoring provides the critical edge that can mark the difference between career success and failure. Implementing a mentoring program for members can have benefits for both the members and the organisations who run them. Let’s look at [...]