Project Management & Process Mapping
We are experienced CRM consultants focused on helping membership and fundraising organisations get the most from their database.
Get the support you need to maintain and enhance your membership, fundraising or CRM database, including full implementations, upgrades, improving functionality, automation, analysis, reporting and synchronising systems.
What makes MAST ICT unique?
Getting it right
By listening carefully, we specify and quote your project correctly first time, identifying the solutions and working on-site to maintain communication throughout.
A transparent approach
An open, honest and unbiased approach is embedded in our ethos to ensure you receive support, actions and deliverables based on what is right for your organisation.
The human touch
Your experienced CRM consultant will work with you to identify the issues and best solutions whilst speaking fluent human, without confusing technical jargon.
Having worked within NFP organisations, our consultants truly understand your frustrations, challenges and barriers and how to overcome them with the least disruption.
- System Reviews
- Process Reviews
- Automation, Reporting
- Business Intelligence
Starkweather Association Services is an Association Management Company (AMC) that specialises in technical adoptions, IT and operational support. Since 2006, Starkweather has advised over 80 associations from Africa, the United Kingdom, across the United States to Australia and New Zealand. Starkweather provides discovery for organisations preparing to transition their technology platforms, change management for technical adoptions, implementation support, and operational optimisation. We are Community Brands’ YourMembership preferred adoption partner.
We are an AMC that focuses on the development of agile associations through operational and technology change. Effectively, we are in the business of organisational development through IT change.
Starkweather recognises that technology change requires behavioural change which leads to cultural change. Thus, organisational development and change management are the keys to any successful technology adoption.
We provide a suite of services to improve operational efficiencies and facilitate community growth. Focusing on member journeys, we bring IT, membership architecture and smart design together to create engaging user experiences. Starkweather supports the team through custom training, process mapping, agile project management, direct debit solutions, data cleaning, reporting, custom documentation and other essential services.
Additional services include:
- In depth discovery and roadmap process – GAP analysis, priority chart, roadmap
- Financial services, including direct debit assessment and solutions
- Discovery and operational optimization – capability maturity for associations
- Change management
- Agile project management
- Digital transformation
- Process mapping and project management
|Member360 is a consultancy that supports a range of charities, trade bodies and associations throughout the UK; delivering informed advice for the sector’s key challenges and opportunities.|
The ongoing focus is the current hot topic – GDPR regulation. In this area Member360 is advising a number of clients via differing models of support, which, combined; represent 1.5 million members.
As lead consultant Paul has 15 years of project and programme management experience coupled with over two years informed & accredited GDPR regulation insight. Advice and guidance is available for what member organisations need to do to get their people, processes and technology in a state of readiness for the GDPR journey.
Paul Dawson-Hart writes GDPR related blogs, hosts GDPR events throughout the UK and is currently working on product development with a number of software providers in the sector to deliver membership focused solutions/platforms for the challenges ahead.
If you need external help and steering on your journey to ‘GDPR readiness’ Member360 offer an external GDPR programme manager service with a variety of models to suit your organisation and the resource, if any, you are able to dedicate.
The service is underpinned by the newly updated British Standard BS10012:2017 PIMS (Personal Information Management System) which acts a gap analysis for GDPR readiness, alongside a suite of membership focused templated GDPR policies, procedures and form which integrate into your ISMS (Information security management system), if you have one.
Remember, GDPR shouldn’t be approached with a single lens view, consideration is needed across processes, technology, data and people. Although GDPR is more an evolution in Data Protection, rather than a revolution; it’s still a business change programme, impacting the entire organisation from Marketing to HR, Finance to Facilities and throughout your supply chain.
As recognised leaders in Agile and Lean thinking, IndigoBlue enables its clients to optimise the delivery of digital change so that they can: deliver more value, faster; create responsive digital organisations; and deliver Agile projects with confidence. Its consultancy services cover:
- Scaling and embedding Agile
- Establishing a DevOps culture
- From project to product
- Digital service strategy and design
- Optimised Agile
- De-risking programmes
Clients include: Association of Accounting Technicians, Association of MBAs, The Actuarial Profession, the Chartered Institute of Purchasing and Supply, Institution of Chemical Engineers, Institute of Financial Accountants, Institute of Physics and Royal Society for the encouragement of Arts, Manufactures and Commerce.
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MemberWise offer: 10% off first project
Purple are an independent management consultancy who work with membership organisations embarking on a change journey to support the delivery of business objectives with the correct use of people, processes and technology.
Our services include:
- Membership Journey Mapping
- Digital Strategy
- Business Process Improvement
- Technology Consultancy including; CRM/ERP, Cloud, Business Intelligence & Unified Communications
- Change Management
E AND H Consulting Limited – for a clear way forward. There is no reason nowadays why projects or change shouldn’t be delivered on time and within budget, even where IT is involved. The key is getting things right from the start. E AND H are specialists in supporting your projects, whether you are just thinking of starting, or feel you need some help further down the line. We provide:
- Facilitation and assistance to establish the right project
- Business case and options appraisal for investment
- Procurement and contract management – for CRM, IT and non IT areas
- Member experience, journey and process mapping
- Tools, techniques and bespoke project management workshops for membership organisations, plus coaching, mentoring and advice to improve capability
- Management of large complex projects – including IT and CRM
- Recovery of projects going wrong.
In particular, if you are thinking about CRM and what a CRM project might mean for your organisation – you may find our article The ‘Holy Grail’ of CRM of interest. http://www.eandhlimited.com/blog/the-holy-grail-of-crm/
For MemberWise subscribers we can offer, free of charge, either:
- A session of up to 2 hours with your CEO and senior team to explore a major project you are considering – providing some pointers to help you get it right, or
- Up to 2 hours with your team to look at a current project that may be going wrong – providing some pointers to put it back on the right track.
We know that getting the balance between engaging members and representing their profession is complex. We will take great care to understand your organisation’s stakeholders, goals and challenges. This diligence delivers focused activities that will improve your members’ experience.
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