|Member360 is a consultancy that supports a range of charities, trade bodies and associations throughout the UK; delivering informed advice for the sector’s key challenges and opportunities.|
The ongoing focus is the current hot topic – GDPR regulation. In this area Member360 is advising a number of clients via differing models of support, which, combined; represent 1.5 million members.
As lead consultant Paul has 15 years of project and programme management experience coupled with over two years informed & accredited GDPR regulation insight. Advice and guidance is available for what member organisations need to do to get their people, processes and technology in a state of readiness for the GDPR journey.
Paul Dawson-Hart writes GDPR related blogs, hosts GDPR events throughout the UK and is currently working on product development with a number of software providers in the sector to deliver membership focused solutions/platforms for the challenges ahead.
If you need external help and steering on your journey to ‘GDPR readiness’ Member360 offer an external GDPR programme manager service with a variety of models to suit your organisation and the resource, if any, you are able to dedicate.
The service is underpinned by the newly updated British Standard BS10012:2017 PIMS (Personal Information Management System) which acts a gap analysis for GDPR readiness, alongside a suite of membership focused templated GDPR policies, procedures and form which integrate into your ISMS (Information security management system), if you have one.
Remember, GDPR shouldn’t be approached with a single lens view, consideration is needed across processes, technology, data and people. Although GDPR is more an evolution in Data Protection, rather than a revolution; it’s still a business change programme, impacting the entire organisation from Marketing to HR, Finance to Facilities and throughout your supply chain.
Abacus is an award-winning Software as a Service (SaaS) provider with unique proprietary Customer Data Platform (CDP) and Digital eXperience Platform (DXP) offerings. We help brands and communities improve revenue and engagement with personalised digital experiences and offers.
With over 20 years of experience enabling digital transformation, our specialist platforms and services manage digital content, websites, paywalls and subscription bureaux provide sophisticated Single Customer View and membership engagement functionality for major professional institutions and brands.
Our platforms provide our clients with:
- actionable insight through a multi-channel Single Customer View
- GDPR-compliant personalisation with consent
- flexible interoperable digital UX
Webvision Cloud is a GDPR-compliant Digital eXperience Platform, comprising a professional mobile-friendly website, an enterprise-class CMS and a market-leading audience engagement database – all in the cloud. The hierarchical preference centre (Compliance Hub) keeps track of all interactions with your customers so that your organisation can demonstrated lawful consent and ongoing engagement (for legitimate interest).
ADvance is our award winning SaaS customer data platform (CDP), comprising a GDPR-compliant multichannel single customer view, customer identity & access management (CIAM) and e-commerce system in one. Combining data from multiple sources allows powerful insights and segmentation to drive dynamically personalised offers and experiences, improving customer engagement and propensity to buy.
Case Studies/Clients: Royal Society of Chemistry, Royal Pharmaceutical Society, The Law Society, IOP Publishing, Chartered Institute of Housing, Royal Society of Chemistry and the British Film Institute.
Experian is the world’s leading global information services company.
Using our data management software and services we help organisations move beyond regulatory compliance – in our view the minimum obligation – and into creating better outcomes for their data-driven initiatives.
Organisations that maintain accurate, high quality data don’t just see better results for themselves, they keep their data subjects safe building loyalty, trust and relationships in the process.
As the data deluge continues, degradation becomes damaging. Experian Data Quality can perform health checks, landscape analysis, and readiness assessments for your ability to comply with regulations such as the General Data Protection Regulation (GDPR), especially in regards to Article 5: “Processing Personal Data” – pertaining to Data Accuracy & Integrity.
- Data Strategy consulting
- Data Cleansing
- Data Deduplication
- Data Enrichment
- Data Validation (postal address, e-mail address, mobile and landline numbers)
- Data Matching
- Single View of Customer solutions
Latcham Direct offers specialist, bespoke and award winning print and digital communication solutions to a range of sectors including membership.
From our purpose built site in Bristol, we deliver integrated digital printing, data processing and multi-channel communications, focusing on membership retention, engagement and attraction through effective data management and personalised communications.
Latcham has in excess of 25 years’ experience with the membership Sector. We have worked for a number of membership organisations dealing with their membership communications, membership renewals, welcome packs, plastic cards and membership fulfilment.
We work with the Royal College of Midwives where we redesigned their stationery by creating a vibrant design for their packs, produced a full PVC longer lasting membership card and mailing the membership renewal packs, all while making cost savings.
We also work closely with Unite the Union where we’re responsible for creating personalised welcome packs which are fulfilled by Latcham, the annual sub increase packs and the annual newsletter.
Latcham Direct can also provide membership organisations with guidance on how best to prepare for GDPR and the positives stemming from the changes in legislation that may enable increased engagement through targeted, personalised communication.
Purple are an independent management consultancy who work with membership organisations embarking on a change journey to support the delivery of business objectives with the correct use of people, processes and technology.
Our services include:
- Membership Journey Mapping
- Digital Strategy
- Business Process Improvement
- Technology Consultancy including; CRM/ERP, Cloud, Business Intelligence & Unified Communications
- Change Management
Trade associations and membership organisations face many challenges, including retaining membership numbers, raising funds, governance and management issues and minimising membership services costs and tax burden. Kingston Smith’s multi-disciplinary, specialist trade associations and membership bodies team works with over 100 trade association and membership body clients, and has an in-depth experience of the issues these organisations face.
In combination with KSAM, our association management company, we offer a comprehensive range of highly specialised services tailored to your needs that deliver real value. KSAM is the largest association management company in the UK, and specialises in managing trade and professional associations, learned societies and other membership organisations.
If you’re involved in running such an organisation, we can support you in delivering the best possible service and can provide you with a carefully tailored package of services, including:
- Assurance services
- Employer services
- Financial and accounting support
- Governance and strategic planning advice
- HR issues
- Income streams and marketing advice
- IT advisory services and IT outsourcing
- Membership & IT outsourcing
- Member recruitment and retention
- Professional management services
- Tax planning advice
- VAT & Duty planning
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To find out how we can help your organisation, please contact:
BDO has been supporting membership organisations for more than 20 years. Our breadth and depth of experience in advising membership organisations is demonstrated by a portfolio of over 100 clients including royal charter bodies, chartered institutes, learned societies, professional institutions, regulators and membership trade bodies. As your circumstances change, we’ll give you all the support and guidance you need to deal with new risks and opportunities. If this change involves international expansion, we’ll make it happen – coordinating advice from a global network of offices across the UK and in more than 100 countries.
Our vast experience in this sector means we understand the issues you are facing: financial pressures, declining membership, digitalisation, and the unique regulations you must adhere to. At the same time, we also recognise that no two membership organisations are the same – you are structured to best serve the interests of your members. As such, we combine our experience and sector knowledge with a real understanding of your organisation and its aims, in order to provide tailored solutions and advice relevant to what’s important to you.
Our tailored services draw on our experience in the sector, combined with getting to understand you and your organisation’s aim. With this knowledge, we can provide you with the best solutions to fit your needs, be that one or a combination of the following:
- Audit, accounting and payroll
- Governance advice and training
- Internal audit and risk management
- Tax and VAT advice and compliance
- R&D tax relief and grants
- GDPR/data privacy assurance and outsourced DPO
- Information and cyber security
For more information on how we can help you thrive in a changing world, visit our website or contact Catherine Halsey at [email protected] or on 020 7334 9191.
Chord UK delivers high quality member engagement via telemarketing, direct & digital marketing, data improvement and research, for clients including the Royal Statistical Society (RSS), Royal Society of Chemistry (RSC), Chartered Institution of Building Services Engineers (CIBSE), ICSA: The Governance Institute, British Medical Association (BMA), Royal College of Nursing (RCN) and Royal College of GPs (RCGP).
- High quality telemarketing support for:
- member welcome and touchpoint calls to help retain first year members
- touchpoint calls to increase engagement and retention at key points in the member journey
- new member identification and acquisition
- help during busy renewal periods
- boosting attendance for training courses & events
- qualification enrolments.
- Support for General Data Protection Regulation (GDPR) and ePrivacy Regulation (ePR) compliance, including regular data cleansing and Corporate / Telephone Preference Service (C/TPS) screening, channel preference confirmation and gaining consent for email opt-in when required.
- Improving marketing data quality and actionable insight to improve targeting and increase return on investment.
Clients have benefitted from returns of £17: £1 spent for member retention and acquisition and £11: £1 for event bookings and qualification enrolments.
MemberWise offer: 10% off your first campaign/project for new clients
Address: 23A Goose Street, Beckington, Frome, Somerset, BA11 6SS
T: 01373 867920
- Unpaid Member Renewal Campaign – RSC
- Member Welcome & Engagement Calls – RCN
- Transforming Data Quality & Member Intelligence – AOP
- Group Membership Recruitment – BVA
- Membership Retention & Acquisition – BMA
- Boosting Permission-based Marketing – ACT
- Mystery Shopping – RCGP
- UK & International Member Retention, Lapsed Member & Welcome Calls – RCGP