Digital natives are the primary demographic in the global workforce. As Millennial and Gen Z spending power increases, questions around their priorities should be carefully considered. However, that should not come at a cost of losing older members who have supported their chosen associations over many years. Hyper-personalisation breaks down preconceived notions around demographics. [...]
As membership professionals handling member queries, services, events, and learning programmes, you’re truly at the coalface of understanding and delivering on membership experience. Yet, while real-world expertise, engagement and demographic data provide a robust foundation, truly unpicking the needs and motivations of your diverse membership – and, critically, how your organisation can operationally meet [...]
All Membership Bodies have a library of legal documents, policy documents and many have standards as part of the governance process and charitable status. Many organisations diligently help shape policy change through research and influence. These collected data points drive change through drafting and curating new and old policies. It is an expensive, patient [...]
In a digital-first world where automation is king, the membership sector can often be seen as playing catch-up. With a seemingly infinite array of tools at our fingertips—CRMs, omnichannel platforms, AI, analytics dashboards—it’s tempting to assume that membership services are just another arm of customer service. But those of us who live and breathe [...]
We are now pleased to announce that we have appointed a new Ambassador in the area of HR – Introducing Amanda Arrowsmith, People & Transformation Director at The Chartered Institute of Personnel and Development(CIPD). Let’s get to know Amanda (and the high profile professional body that she currently works for) who’ll be championing this crucial [...]
In this article, we explore the benefits of using a Proof of Concept (PoC) approach when integrating AI into your business’ operations, and how it can help clarify your understanding of this technology. What is a Proof of Concept? A Proof of Concept (PoC) for AI integration is a smaller-scale experiment with significantly lower [...]
How to balance tailored experiences with rigorous data protection. In today’s crowded digital landscape, membership organisations face a tough challenge. They must stand out and remain relevant, even when competing against digital consumer experiences from organisations with vastly larger tech budgets. Whether you’re looking to enhance engagement or simply ensure that your data practices [...]
1. Please can you tell us a bit about your association and your role there? I’m the Executive Director at British Mensa, where I’ve been leading a real shift in how we think about the future of the society. Over the past few years, we’ve focused heavily on modernisation—whether that’s improving member engagement, embracing [...]
Are you struggling to keep pace with ever-evolving member needs while ensuring your organisation remains competitive and relevant? Drawing on the practical lessons from the British Dietetic Association (BDA) case study, we share how harnessing membership data can pinpoint emerging challenges and drive transformative change in your support and engagement strategies. Discover how a [...]
We’re pleased to announce that leading sector digital agency, GRM Digital, has been recognised by the MemberWise Network for their year-round commitment to best practice sharing within the Membership and Association Sector and their strong alignment with the network. As an Official Partner (2025) GRM Digital [...]
