Welcome to the Member Value & Engagement Hub!
This is the membership and association sector’s best online resource for improving and optimising member value and engagement (online and offline). MemberWise continues to pioneer the way for best practice and support, and the hub attracts hundered of visits monthly. This resource was created and quality assured by experienced and dedicated association/membership professionals from a variety of leading UK/EU associations. You will benefit from our research and expertise through the numerous resources below.
Why focus on member value and engagement?
You will forge a much deeper relationship through your interactions which will improve satisfaction. The outcomes from this will improve: member acquisition, member retention, member participation, member experience, conversions from passive members to advocates, and growth potential.
Can I contribute content to the member value and engagement hub?
Yes. This is an evolving online resource, so please contact us if you would like to suggest or signpost member value and/or engagement focused content on other websites. Our QA Group will review any suggestions and if confirmed as high quality we will add below!
How do I use this resource?
Improving member value is a team responsibility. Once you have familiarised yourself with the content (inc. member value actions and process) we recommend that you organise a team meeting to discuss how you will address member value within your organisation. The templates and best practice guides are also designed to complement the resource.
Where can I find a good example of a clear member value proposition (MVP) or member benefits statement (MBS)?
As a network we pride ourselves on ‘walking the talk’. You can find our Member Value Proposition and Member Benefits Statement here.
Is further member engagement focused help and support available?
We provide comprehensive member value and engagement advisory services to help you take a more structured, robust and informed approach. View our growing list of high profile membership organisation and association case studies…
Member Engagement
The Ultimate Guide to Member Engagement (delivered in partnership with Advanced Solutions International/iMIS) is an excellent free resource for you to improve your understanding and, importantly, the improvements that you can make in your membership organisation or association.
The guide provides a structured approach with detailed explanations to support your member engagement optimisation journey which will include the development of a strategy and plan.
Key related resources/templates can downloaded below:
Member Value
COMING SOON! A new value guide being published in May 2026. Keep an eye on the newsletter or our social accounts for the announcement.
Insight Videos
-
- MemberWise Ultimate Guide to Member Engagement Overview (with ASI)
- How Continuous Website Improvement Boosts Engagement and Revenue (with Cantarus)
- Personalising Member Portal Experiences for Deeper Engagement and Revenue Growth (with Wattle)
- Navigating the AI Frontier: Future-proofing Member Engagement & Digital Visibility (with GRM Digital)
- Delivering Tangible Member Value & Engagement via Virtual Membership/Welcome Packs (with Synergy)
- Digital journeys that deliver (with Pixl8)
- The Key Elements of an Effective Membership Strategy
- Member Engagement through Volunteering: A panel discussion
- In conversation with BACP: how learning and CPD is energising member engagement and value (with Civica)
- The Online Community Investment: Engagement Payoff for Membership Bodies (Cantarus)
- From Boomers to Zoomers: Strategies to Engage Your Multi-Generational Members (with RD Mobile)
- Using Mentoring Programmes to Engage Your Membership (with PLD)
Member Engagement Blog Articles
Elevating the Membership Experience Through Outsourced Member Support
In the membership world, experience is everything. It underpins [...]
Is Your Membership Website an Asset or a Utility?
For many membership organisations, the website is just there—like [...]
Successful member engagement – lessons learned
The best thing about joining the ILM from a [...]
Why Two-Way Communication Is the Key to Stronger Member Relationships
For many membership organisations, communication has long followed a [...]
The Membership Experience Roadmap: From First Touch to Renewal
Why Experience Matters Your members’ expectations have changed. They [...]
The silent crisis: Why your member recruitment strategy is wilting (and how email can revive it)
Here's a stat that should make every membership professional [...]
Member Value Blog Articles
Can Membership and Subscription work together?
Many are currently re-evaluating their business or organisation's offering [...]
A New Approach To Digital Fundraising For Membership Bodies (Gatherwell)
Pandemic restrictions have created a world where we’re all [...]
The benefits of being a member of a Professional Body – Answering the Why Join/Renew? Question
The MemberWise Network estimates there are over 800 professional [...]
Turn up the value volume
How do you ensure that your members are getting [...]
Recruitment Trends Since COVID-19 Outbreak
As a membership organisation, your members will look to [...]
How a Career Centre can help young members see the value in their membership
Chances are, you probably started off the year with [...]
Other Support and Resources
